The Westin Bonaventure Hotel and Suites Los Angeles

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3605 reviews

• 

  Not a first choice, but also not rejected!!

  50 years old hotel built with a special architecture, unplastered walls and columns. High atriums all over and small indoor shopping mall, although may outlets seem abandoned. Due to the round shape of the building our room had a “triangle” shape making it a bit strange, but not uncomfortable. For a 4 star hotel of this brand we expected a better breakfast buffet with a bigger variety. Service was “good”, but almost everybody seemed bored and smileless. In the hospitality industry, genuine smile and high quality service are more than expected. Both Front Office team and FB team need a higher tempo.

  Dec 30, 2025
• 

  Fine downtown LA Westin

  Good enough property in a good location for downtown LA. Walking distance to many attractions like LA Live and crypto.com arena. Great value on Marriott points. Good fitness center. Lots of on-site facilities like you would find at a casino resort property sans casino. Revolving restaurant is still cool. Staff was excellent!

  Dec 30, 2025
• 

  Clear signs of improvement

  Objectively the Bonaventure should get 4 stars, but I’ll give it 5 to acknowledge management’s efforts at improvement. The last time I was here, in September 2024, the hotel was in bad shape. The hotel seems to have gotten its act together. My room was spotlessly clean and did not smell of smoke like last time, and the sofa in the sitting area looked and felt new. The lobby seems brighter, cleaner, and better maintained. The customer experience is improved: all the hotel employees I met had a great attitude, which was not the case last time. Good vibes in the revolving Bona Vista Lounge and the lobby bar. The early 2000s-era decor in the guest rooms (and bathrooms) still needs an update—and the hotel still seems too big to maintain and stay profitable given the overall decline of downtown LA—but if you were here in the last couple years and left unimpressed (as I did) or had an outright bad experience, I would give the Bonaventure another try. Marriott seems to have taken the Bonaventure’s many bad reviews seriously, and now is working hard to provide a better-maintained facility and good customer service at a reasonable price. Keep up the good work and I think the Bonaventure can return to much of its former glory.

  Dec 17, 2025
• 

  Great stay nearby

  We had a wonderful stay at The Westin Bonaventure while attending a family wedding. The rooms were spacious, clean, and very comfortable, which was perfect for our family. Everyone had plenty of space to relax and get ready for the wedding events. The hotel itself is beautiful, with great amenities and a welcoming atmosphere. The staff were friendly and helpful throughout our stay, making everything easy and stress-free. The location was also very convenient for getting to the wedding venue and nearby areas. Overall, it was a great experience, and we would absolutely stay at The Westin Bonaventure again for a family event or special occasion.

  Dec 16, 2025
• 

  Downtown LA but quiet enough to sleep

  Stayed here a couple of times in the last 5 months. Always a pleasant stay. Staff is helpful and the rooms and comfortable and clean. Prefer the red tower for rooms away from the highway.

  Dec 08, 2025