The Westin Bonaventure Hotel and Suites Los Angeles

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3611 reviews

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  Bonaventure Los Angeles

  This is a beautiful hotel that hosts a variety of international guests. My favorite for a cocktail or sip of wine. Go to the very top of the hotel. The restaurant bar serves cocktails and appetizers while rotating a full circle once an hour. You can view all of Los Angeles on a clear day.

  Jan 23, 2026
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  WAY TO GO!

  Wow—what a fantastic 10 days! Accessibility done right. From the moment I arrived, this stay felt thoughtfully designed and refreshingly easy. The location is close to DTLA and incredibly convenient—just steps from the 5th Street and 7th Street Metro stations, with easy access to the 16, 18, 20, and 720 bus lines. The hotel itself is massive, with multiple meeting and special-event spaces, and is divided into clearly color-coded towers. I stayed in the Red Tower. Dining options ranged from high-end, upscale restaurants on property to a quick 10-minute walk for more affordable choices—and some of the best Mexican street food around. Options, choices, and flavor everywhere. My room—3141—was absolutely on point. This is where most hotels fail, but not here. Accessibility was clearly considered by design, not as an afterthought. Everything was within wheelchair reach: shower wand, towels, controls, amenities—all at the correct height, with plenty of well-placed safety bars. Hotels everywhere should come here and take notes. The bed was perfectly fluffy and comfortable, with ample wall outlets and a dedicated spot on the desk to charge my wheelchair—an underrated but critical detail. I requested a microwave and received one without hassle. The room already included a safe and mini refrigerator, both positioned at wheelchair level. Being on the 31st floor was heavenly—quiet, peaceful, and offering a great view. The staff truly elevated the experience. Friendly, attentive, and welcoming from day one through the end of my stay. The concierge was outstanding and ensured I could check in even though I arrived 10 hours early. As an elite member, she graciously waived the early arrival fee. The only downside was a $30-per-day destination charge that wasn’t clearly communicated verbally or on the website. That was frustrating, especially since I had no intention of using the $35 breakfast buffet or the spa. One unexpected daily highlight? An incredible food truck parked right out front each day, serving some of the best burritos, chips, and salsa I’ve had. And every single time I returned, the doormen remembered me and welcomed me back—it’s those small gestures that make a stay memorable. Accessibility, comfort, location, and genuine hospitality—this stay nailed it.

  Jan 18, 2026
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  Disappointing safety and follow up for families

  We stayed here as a family while attending the IMTA event. My 10 year old daughter slipped on a stairway between floors due to dog feces left on the steps and fell down 10 stairs. An incident report was filed, but the follow-up handling was disappointing. For a hotel hosting large international events with children, safety and response need improvement.

  Jan 15, 2026
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  Westin Hotel was a great place to stay

  The Westin was selected by our tour company, Gate 1 Travel. Lovely hotel in downtown LA. Comfortable room with comfortable beds, clean, and great view from the 19th floor. The breakfast buffet was delicious along with light dinners ordered at the bar.

  Jan 08, 2026
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  NO NEGATIVE COMMENTS

  It is located in the downtown Los Angeles. it is built with a special architecture. There are four groups of elevators,transparent,different color each , that drives you to the rooms. Rooms are generally comfortable and clean, with helpful amenities like flat-screen TVs, free Wi-Fi, and air conditioning ,and also coffee machine. In about 500m there is a mini market, The hotel itself is beautiful, with great amenities and a welcoming atmosphere. The staff were friendly and helpful. There is a restaurant in the hotel,but it is close some days.

  Jan 05, 2026