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3573 reviews
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Nov 25, 2024Great location and easy parking
We stayed at the Westin for a 3 night stay in LA and it was a great choice. The parking onsite was nice and it was easy to get our car in and out from the valet. The location was perfect for walking around downtown LA or to get on the highway to drive around to the other sites around the area. The staff was friendly and helpful. The room was clean and quiet, we didn't have any issues with our room or amenities. There is plenty of on site food should you need that and it is fun to see all of the movies that were filmed on site or that used the hotel in some fashion like True Lies. For the price, this stay was on par with the experience and I would stay here again if I am in the area for vacation.
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Nov 10, 2024Lack of service
Not very impressed for a Westin. Rooms are very dated. Room was not serviced, we were out all day and when we got back it was too late to service. There was a used microwave sitting in the hallway the entire time. Management gave us a bar credit but would rather they gave us the service we are use to at Westins.
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Nov 02, 2024Excellent Service
Centrally located in downtown Los Angeles, this Westin hotel offered well maintained rooms, convenience, comfort and above all excellent service all-round. A special thank you to the Front Office team – Mr. Ghassan, Ms. Angelie and Ms. Sophie - they were courteous, professional and very attentive to the needs of the guest. Although The Westin Bonaventure Hotel & Suites is not a new hotel, the property is clean, well managed and guest rooms are well cared. What sets this Westin apart is the hotel staff. From the welcoming and friendly valet, to the genuine Front Office associates and Manager who truly cared about the guest and made me feel welcomed. Ms. Angelie and Mr. Ghassan, who collectively helped resolve a room issue went out of their way to provide 5 star service. They were truly professional yet warm. Thank you to this Westin team for the exceptional customer service.
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Oct 20, 2024Fine But Not Up to Typical Westins
This hotel was fine for a one-night stay when we needed to be downtown, but it didn’t live up to the experience we’ve had at other Westins. On the plus side, it’s conveniently located for downtown events, efficiently run and provides distinctive architecture. Even though we expected a large, city hotel experience, it still felt relatively industrial. We read about shops and restaurants around the main level, but most of the storefronts were closed, which made it feel more empty than energizing. Their morning breakfast buffet is amazing, including dishes familiar for both the American and Asian clientele. The dining area was noisy, such that the interesting food was accompanied by the constant sounds of kitchen carts and sliver ware restocking. The room was comfortable but dated. One seemingly easy improvement would be to carve out the granite bathroom counter enough to let the toilet lid extend to a fully upright position.
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Oct 15, 2024
Great Downtown Location in LA
We stayed here during the 1st week of September. The downtown location was convenient for us who opted not to drive in LA. It was close to the train stations and shops. Uber was easily accessible as well. The rooms are clean although it needs a little update. The staff are very friendly and courteous. Special mention to Sophia from the Front desk who assisted us on the check-in. And to Alfredo from the restaurant who helped us with our drink refills and hot coffees during our breakfasts.