The Westin Bonaventure Hotel and Suites Los Angeles

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3603 reviews

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  Clear signs of improvement

  Objectively the Bonaventure should get 4 stars, but I’ll give it 5 to acknowledge management’s efforts at improvement. The last time I was here, in September 2024, the hotel was in bad shape. The hotel seems to have gotten its act together. My room was spotlessly clean and did not smell of smoke like last time, and the sofa in the sitting area looked and felt new. The lobby seems brighter, cleaner, and better maintained. The customer experience is improved: all the hotel employees I met had a great attitude, which was not the case last time. Good vibes in the revolving Bona Vista Lounge and the lobby bar. The early 2000s-era decor in the guest rooms (and bathrooms) still needs an update—and the hotel still seems too big to maintain and stay profitable given the overall decline of downtown LA—but if you were here in the last couple years and left unimpressed (as I did) or had an outright bad experience, I would give the Bonaventure another try. Marriott seems to have taken the Bonaventure’s many bad reviews seriously, and now is working hard to provide a better-maintained facility and good customer service at a reasonable price. Keep up the good work and I think the Bonaventure can return to much of its former glory.

  Dec 17, 2025
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  Great stay nearby

  We had a wonderful stay at The Westin Bonaventure while attending a family wedding. The rooms were spacious, clean, and very comfortable, which was perfect for our family. Everyone had plenty of space to relax and get ready for the wedding events. The hotel itself is beautiful, with great amenities and a welcoming atmosphere. The staff were friendly and helpful throughout our stay, making everything easy and stress-free. The location was also very convenient for getting to the wedding venue and nearby areas. Overall, it was a great experience, and we would absolutely stay at The Westin Bonaventure again for a family event or special occasion.

  Dec 16, 2025
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  Downtown LA but quiet enough to sleep

  Stayed here a couple of times in the last 5 months. Always a pleasant stay. Staff is helpful and the rooms and comfortable and clean. Prefer the red tower for rooms away from the highway.

  Dec 08, 2025
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  great location - poor service

  I stayed at this hotel for a week for work and was initially excited about its great location, as it is within walking distance to nearby restaurants. Unfortunately, I was taken by surprise at the lack of service and professionalism I experienced throughout my stay. From check-in, the experience was disappointing. The front desk agent, Sakura, was dismissive and did not seem to value guest loyalty. Although she was stationed at the Bonvoy desk, she repeatedly assisted guests from the regular line instead of prioritizing Bonvoy members, which was frustrating and unwelcoming. The room had visible mold in the air-conditioning vent, and housekeeping was inconsistent. The shower also had ongoing issues—maintenance claimed to have fixed it, yet the rain shower still did not function properly. Breakfast service was another disappointment. The buffet staff showed little regard for guests using the complimentary breakfast coupons, seemingly because gratuity was already included. Service felt indifferent, and each morning was inconsistent. At the coffee bar, the level of service varied depending on who was working. Each employee seemed to have their own interpretation of how to redeem the coupon for the four items, which caused unnecessary confusion. As someone who travels frequently, I expect a higher level of consistency and guest care from the Westin brand. To make matters worse, my Marriott Bonvoy number was mysteriously removed from my reservation, seemingly to prevent me from receiving a post-stay survey. Overall, this property does not reflect the quality or service expected from the Westin name. I was disappointed by the lack of training, accountability, and attention to detail shown by management and staff. Until improvements are made in service and maintenance, I would not recommend this location.

  Oct 26, 2025
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  Terrible customer service

  Westin Bonaventure is rated 4 star but the experience I had was sub-par. The receptionist and the hotel manager were patronizing and unhelpful the entire interaction. I wasn't treated like a guest but a bother.

  Oct 16, 2025