The Westin Bonaventure Hotel and Suites Los Angeles

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3618 reviews

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  Greatly disappointed

  We had this hotel booked through our travel agent in the UK for one night before boarding a cruise shop. We arrived only to be told that our room had been double booked and we would have to walk to an alternative hotel which they had arranged for. We are an elderly couple with 3 suitcases and I was greatly upset to be told this. After a discussion with the gentleman that was dealing with it he did arrange a taxi for us.

  Mar 25, 2026
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  2026 Los Angeles Marathon

  My wife, my sister-n-law, my son and I stayed here the night before the 2026 Los Angeles Marathon. We picked this location because it was close to the marathon starting line and offered a shuttle from the hotel to the starting line for runners since there was no way to walk to Dodger Stadium. This hotel turned out to be perfect for the marathon. We stayed in room 1652 and even though we were a little early for our check-in our room was cleaned and ready for our arrival. The staff was very friendly and welcoming and made the check-in very smooth. There is FREE WiFi if you need it. The bed was super comfortable and the room was very spacious. No need to bring dongles because there were plenty of USB ports to plug our devices into. Parking was valet only for $59 a night or your could park in the garage next to the hotel for $8.99 per night. This hotel was very clean and has been unkept very well, but if you explored around at all you could see that back in the glory days this was the place. There were several spots for business, restaurants, that were just sitting empty. A sign of the changing times. If you are participating in the Los Angeles Marathon and do not want to deal with traffic and parking. I would stay here. My rating: BEST

  Mar 21, 2026
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  Amazing hotel

  Wow amazing hotel. Spotless and very friendly staff. Room was clean..huge and comfortable. Plenty of shops lovely pool. Great views. Highly recommend. Location was near train station which we needed to get around los angeles

  Mar 14, 2026
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  Great location

  I had a disappointing stay at this hotel. While the location is convenient, the service and cleanliness fell short of expectations. Upon check-in, our first room had not been properly cleaned - the bed had stains and was unclean. The staff did move us to another room, which was in better condition. However, housekeeping did not service our room during our entire stay, despite my specific request for cleaning. The staff seemed overwhelmed and weren't as helpful as I would have hoped. I understand hotels face challenges, but basic cleanliness and room maintenance are essential for guest comfort. The location remains the hotel's strongest asset, but I hope management can address these service issues to improve the guest experience.

  Mar 01, 2026
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  Simply the best hotel experience!

  This hotel was not only beautiful it has the most beautiful humans running it! The staff is beyond amazing and they all said they loved what their job. One by one they would greet us as if they have known us for years. The food was incredible and the room was impeccable. The best part was feeling like you were part of their big family. It all stems from the top and we were lucky to have met their leader who makes them all feel important. He was seated next to us having dinner with his lovely wife. He took the time to tell us all about the history of the hotel. He shook our hands and said if we needed anything to reach out to him through any of his amazing staff members. This is a hotel you need to experience. Must visit their revolving bar upstairs and enjoy the lights of the city. We will be back!

  Feb 21, 2026