Property Location: A stay at The Rubens at the Palace places you in the heart of London, within a 10-minute walk of Buckingham Palace and Green Park. This luxury hotel is 0.7 mi (1.1 km) from Hyde Park and 0.7 mi (1.2 km) from Westminster Abbey.

Rooms: Make yourself at home in one of the 161 individually decorated guestrooms. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities: Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge). Additional amenities at this hotel include gift shops/newsstands, wedding services, and a living plant wall.

Dining: Enjoy British cuisine at The English Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. English breakfasts are available daily for a fee.

Business, Other Amenities: Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableThis property uses eco-friendly cleaning products

Special Checkin Instructions: Front desk staff will greet guests on arrival.

Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees: You'll be asked to pay the following charges at the property: Deposit: GBP 100 per accommodation, per night We have included all charges provided to us by the property.

Optional Fees: Fee for English breakfast: approximately GBP 45 per personValet parking fee: GBP 70 per nightPet fee: GBP 500 per pet, per stayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5853 reviews
  • 5.0 star tripadvisor rating
    Leopard Bar was great!

    Stayed one night, beautiful room with views over the royal mews, even saw the state carriages as it was the day of Trooping of the Colour. Wonderful experience in the Leopard Bar, great whisky and fast attentive service. opted for dinner in the Curry house which was also good. Front desk staff were welcoming and housekeeping left us treats in the room for my partners birthday.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    5 stars

    We loved the location. We were able to walk every where. They were so amazing with our 4 year old- making the experience so special for him. Special gifts upon check in, nightly treats, custom scavenger hunt. The breakfast was wonderful. The staff was friendly, welcoming, helpful. The staff went out of their way to make us feel like VIPs. The rooms were well designed and comfortable. We would recommend to anyone!

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Top Notch Straff

    The staff at the Rubens, particularly Justina, couldn’t have been nicer and more accommodating. Thank you Justina for making our visit so memorable. Highly recommend room 428. Well designed, quiet and comfortable. We didn’t eat at the restaurants.

    Jun 20, 2024
  • 2.0 star tripadvisor rating
    Horrified

    I am absolutely horrified by my stay at the Rubens. The staff I find pushy, and some completely lack personality (ex. Bar staff). If you try to call the front desk, it will ring incessantly until someone answers. Then, the staff will not even listen to what you have to say without immediately redirecting the call elsewhere. Yes, our toilet was broken as well, but my biggest concern came with the mini fridge. In any hotel I’ve ever stayed in, you have been allowed to use the mini fridge, even if it came stocked with drinks already. I am a bit of a foodie, and have been saving money to visit London for many years now. The biggest restaurant on my bucket list: Ghymkana! A 2 Michelin star Indian restaurant. Excitingly enough, I got a reservation. One in my group was unable to attend (my Dad, he was exhausted and needed to rest) so I ordered extra food to bring back to the hotel in addition to our leftovers. They also included a special birthday treat for him to enjoy as his birthday was the following day. I spent $350 on this food. I came back to my hotel room and put it in the mini fridge. Let it be known that I did not once consume anything out of the mini fridge or snack bar. Nothing was ever touched. The next day after housekeeping came into our room, all of the food that I had purchased for my dad to try and us to enjoy the next coming days (the breakfast at the Ruben’s isn’t great) in addition to his birthday cake was left neatly stacked on the desk, taken out of the mini fridge. Why was it taken out, you may ask? Who knows! Nothing needed restocked. So now the prawns, chicken, and custard all came to room temperature and were unable to be safely consumed. My heart was absolutely shattered as I had traveled all the way from the states for this meal, and wanted my family to be able to enjoy the experience with me. I brought it to the attention of the night manager, and he said it was “thing after thing with us” and he was disappointed but he would “investigate” it. Investigate what? The housekeeping staff is clearly incompetent. I can’t imagine if they so carelessly tossed out my $300 meal they probably rifle through your luggage when you aren’t there as well. Do yourself a favor, maybe avoid carnation hotels.

    Jun 16, 2024
  • 2.0 star tripadvisor rating
    Not a 5 star hotel

    The hotel appears to be poorly managed. Staff is unwelcoming for the most part. London locals seem so friendly. This makes the situation at the hotel feel strange. The included breakfast is just ok. Service is slow and detached. Food is inconsistent. The included "cream tea" was uncomfortable. Not sure what the point is but I'd imagine it's supposed to be a lovely experience. We were treated as a burden by the maitre'd and the server didn't speak to us at all. Super weird The facility is nicely appointed but dated. Our floor (1st) is obviously experiencing some sort of sanitary issue. The halls smell of deodorizing chemical and the room smells of sewage. Ventilation is poor. We booked a long time ago and requested a view. We don't have one. Check in was strange and pushy. We were pressured to make reservations for dinner at the hotel restaurant while our luggage was left unattended outside. We pleasantly grabbed our own bags and took them to our room. There is one tiny elevator that services the entire hotel. Halls are very narrow and have unexplained small staircases with no hand rail. This hotel is probably a bad choice for anyone with mobility issues.

    Jun 13, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319