Property Location: With a stay at The Rubens at the Palace, you'll be centrally located in London, within a 5-minute drive of Buckingham Palace and Big Ben. This 5-star hotel is 1.4 mi (2.2 km) from Trafalgar Square and 1.5 mi (2.4 km) from Piccadilly Circus.
Rooms: Make yourself at home in one of the 161 individually decorated guestrooms. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities: Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and babysitting (surcharge). Additional amenities at this hotel include gift shops/newsstands, wedding services, and a living plant wall.
Dining: Enjoy British cuisine at The English Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. English breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Business, Other Amenities: Featured amenities include a 24-hour business center, express check-in, and express check-out.
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Resort Details
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashThis property uses eco-friendly cleaning productsBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place.This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Fee for English breakfast: approximately GBP 45 per person Valet parking fee: GBP 70 per night Pet fee: GBP 500 per pet, per stayService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5701 reviews
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Jun 02, 2023The best service and locale at The Rubens
I just wanted to say that I just returned home to the United States from a visit to London and a wonderful stay at The Rubens Hotel at the Palace. The customer service and the friendliness of the staff was the best I have ever experienced. Everyone was top notch from the gentlemen who greeted you and helped you with your bags, from the front desk staff, housekeeping and the staff at The English Grille who got your day started off right every morning and later in the day the staff at The New York Bar or The Curry Room who made your last dining experience of the day exceptional. The great service and the locale of this hotel make it the perfect place to enjoy a stay in London.
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May 29, 2023
Incredibly warm and professional service.
Some friends and I met in the Rubens bar for drinks. It has a wonderful, stately old-world setting with attentive, warm and professional service. We could not have been made to feel more welcome. Thank you for a very enjoyable afternoon.
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May 26, 2023
Old-world charm and superb staff
What a gem this hotel is – old-world charm and superb service offered with easy willingness and humour. Truly nothing was too much trouble for the staff. The hotel's central location means that many of London's attractions are within walking distance, and getting to those attractions is made all the better by the many leafy parks in this part of London. We will definitely stay at the Ruben's again when we are next in London.
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May 25, 2023
A Great London Hotel
We spent a week at the Rubens and loved it. The staff is great, friendly, attentive, and the concierge obtained roses for an anniversary on very short notice, on a Sunday. The breakfasts were wonderful and fueled us for long days of sightseeing. We were spoiled and happy.
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May 25, 2023Don’t use the front desk to post your mail.
Our 4 day stay was just great. Wonderful location, great food, and the afternoon tea was scrumptious! But, beware of asking the front desk to mail anything for you. I had two cards to mail back to the US, and I brought them down to the front desk, asking if she could mail them. She responded yes, but it would be 3 pounds apiece. I told her that would be fine. I had no idea that the cards wouldn’t arrive to their destinations here in the US, for 2 months! . Apparently a company called "Universal Mail" has obtained the right to sell "stamps" that are technically valid for international mail dropped into a letter box, but if you use them, your mail will be diverted to this company's terrible service rather than the actual post office, and they will actually send your mail by way of the Philippines, and if any arrive at all (which few of ours did), it will be months later. The hotel or shop won't tell you this when you buy these proper-looking, in fact attractive and colorful, stamps, and who would it occur to that all postage stamps are not equal? But in the UK they sure aren't! What a shame that a classy hotel like the Rubens would take advantage of its guests that way. Shame on them.