Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6259 reviews
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Dec 23, 2025Beautiful and well managed, friendly hotel
Excellent stay thanks to impeccable service, fine restaurant and pretty Christmas decor. The rooms are completely soundproof with nicely upholstered walls. Great weekend experience.
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Dec 22, 2025
A wonderful stay, the absolute best experience.
I booked a stay for my partners 'postponed' 60th birthday celebrations, i booked direct with the hotel for a 3 night stay, the whisky tasting and a meal at the curry room. We had a fabulous stay, the room was perfect, very comfy and quiet. Our whisky tasting was really enjoyable and Frank was great. The food at the hotel was superb, with a good choice of breakfast options, great to meet Chloe who looked after us very well, and the curry room was outstanding. We really felt very cared for by every staff member and they couldn't do enough for us.
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Dec 22, 2025
'Twas the weekend before Christmas
I wanted a special place known to do Christmas well for my first time in London. The Reubens at the Palace understood the assignment! The hotel beautifully blends historic architecture with modern amenities, offering warm and homey vibes. Our room was uniquely and tastefully decorated like a palace guest room with a modern bathroom. It was clean and we heard absolutely no noise from other guests, even with a pretty full hotel the weekend before Christmas. The staff were phenomenal to us our entire stay, specifically Robert at the door, and Alicja and Shristi at reception. Robert is a hidden gem in plain sight. He takes his duties of greeting and assisting guests seriously, but he does it in the most authentic and welcoming way. If he isn't genuinely this nice of a human, he can add great actor to his great photographer award. He went out of his way to make sure we got the perfect photo for us to treasure as a memory. Location was wonderful with plenty of shopping, dining, and tourist attractions nearby. When you walk out the front door, you are directly across the road from The Mews at Buckingham. We didn’t take advantage of any of the dining options at the hotel, but I cannot possibly imagine the quality and experience being anything less than what we experienced overall. The Reubens at the Palace offers a great value for a luxury experience in London. We will definitely stay here again if we get another opportunity to travel to London.
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Dec 16, 2025
Best service you will ever have from the doorman bartender to room service .
From the minute we arrived we where greeted like family . The welcome they give you makes you feel like your at home. Its and old hotel with all the charm of a fairytale. People in London in general where extremely nice . We had a great stay and we are planning our return . Location is perfect if you like a stroll to big ben or buckingham palace. Worth every pound. A Big Thank you to the staff for making us Americans feel welcome.
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Dec 16, 2025
Excellent stay at The Rubens!
We just checked out of The Rubens today and everything about our stay was excellent from check-in to check-out. When we arrived on Friday, our rooms were not yet ready and Joe went above and beyond to prioritize getting our rooms ready. This was very much appreciated as we were tired after a long day of travel! I would like to highlight that Joe really made our stay very special and made us feel very welcome from the initial interaction. The rooms were lovely and spacious and the lobby bar is a great place to spend the evening listening to live music and enjoying a cocktail. I would also like to thank John and Pascal for making our trip special. The Rubens is the only hotel we will ever stay at in London. Thank you once again to all the staff at The Rubens and we will see you next year!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableThis property uses eco-friendly cleaning products
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: GBP 100 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for English breakfast: approximately GBP 45 per personValet parking fee: GBP 70 per nightPet deposit: GBP 500 per stayPet fee: GBP 50 per pet, per stayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.