Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6259 reviews
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Dec 29, 2025This Hotel is Fantastic
This is a wonderful hotel that I highly recommend. Yes, the rooms are small as is in many London hotels. We didn't care since we were out most of the time. The staff is friendly, attentive and helpful. The location is excellent: across the Royal Mews and around the corner is Buckingham palace. Lots of restaurants and a pub across the street and near Victoria station. The hotel also has a restaurant and bar with live entertainment. This helped since we walked around London several hours. It was nice to go to bar, get a martini and your room in the same place. Disclosure: There is one elevator and it is small. But anyone can manage. Looking forward to staying here again!
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Dec 29, 2025
Great Location and Service!!!!
Highly recommend this hotel if you're able to get a room. The rooms are small, but how much time are you spending in your room anyway when you're in London where there is so much to see and experience?? The hotel has a restaurant and bar with live entertainment. The young lady who performs is a wonderful singer. The restaurant offers high tea which unfortunately we didn't have time for. The location is fantastic! across from the Royal Mews, around the corner from Buckingham Palace and St. James Park. There are numerous places to eat across the street including a pub. The service was FANTASTIC! The staff is so helpful. We did have an incident with a tour agency, however, the concierge helped us and we were able to get on another tour for less. They are so attentive and friendly. I plan to stay here again when I return to see other sites I hadn't touched on.
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Dec 29, 2025
Wonderful
The whole place is excellent, the afternoon tea was superb better than the ritz or savoy and no fuss over dress, the grille in the evening was even better the french waiter preparing our beef tarter and Dover sole with such a deft touch and precision was a sight to behold, all in all a wonderful experience we will be back
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Dec 23, 2025
Beautiful and well managed, friendly hotel
Excellent stay thanks to impeccable service, fine restaurant and pretty Christmas decor. The rooms are completely soundproof with nicely upholstered walls. Great weekend experience.
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Dec 22, 2025
A wonderful stay, the absolute best experience.
I booked a stay for my partners 'postponed' 60th birthday celebrations, i booked direct with the hotel for a 3 night stay, the whisky tasting and a meal at the curry room. We had a fabulous stay, the room was perfect, very comfy and quiet. Our whisky tasting was really enjoyable and Frank was great. The food at the hotel was superb, with a good choice of breakfast options, great to meet Chloe who looked after us very well, and the curry room was outstanding. We really felt very cared for by every staff member and they couldn't do enough for us.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableThis property uses eco-friendly cleaning products
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: GBP 100 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for English breakfast: approximately GBP 45 per personValet parking fee: GBP 70 per nightPet deposit: GBP 500 per stayPet fee: GBP 50 per pet, per stayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.