Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6253 reviews
-
Dec 10, 2025Terrible service and super tiny rooms.
This is NOT a 5 star hotel. If you’re used to staying at nice properties you’re going to be severely disappointed at the Rubens. The rooms are incredibly small and old. The bathrooms are awful - ours was so tiny and had a bunch of step ups which made it difficult to use. Our shower didn’t drain and half the time the toilet didn’t flush. Housekeeping was hit or miss. Half the time they forgot to replenish the tea and milk, even when we left a note requesting it. The staff here all thought they were better than the hotel guests - or at least the American guests who were obviously treated differently. I personally experienced this in the tea room and the NY bar, where we were treated very discriminatorily. The people working the front desk were all awful. When we left we asked to have the discretionary service charge (basically a tip that is optional for hotel staff) removed due to poor service and they were absolutely rude about it. The fact is that they DID NOT EARN IT!
-
Dec 09, 2025The perfect heart of London home
Outstanding service. A jewel in the heart of London. Our London home away from home. Gen.Mgr Charlie Banks works to make the stay unforgettable . Highly recommend
-
Dec 08, 2025
All personnel were excellent
Excellent service all help was fantastic Food was wonderful Location was central to all Victoria station was just a few blocks Away and easy to access
-
Dec 08, 2025
Wonderful Experience
Excellent service and staff. Great location. The staff was so helpful. Could not do enough for you to make you feel welcome.
-
Dec 08, 2025
We had a great time!!
I can't say enough great things about the Rubens. The staff are AMAZING! Especially Shristi, who went out of her way to make sure we had everything we needed. The attention to detail is amazing, as is, the cleanliness. It is very easy to get around because Victoria station is right around the corner. Also, many buses are available nearby. We look forward to our next stay. Thank you all!!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableThis property uses eco-friendly cleaning products
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: GBP 100 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for English breakfast: approximately GBP 45 per personValet parking fee: GBP 70 per nightPet deposit: GBP 500 per stayPet fee: GBP 50 per pet, per stayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.