Resort Details
- Akua BarThis poolside dining and swim-up bar is ideal for refreshments while enjoying a relaxing pool day.
- Aleli RestaurantOverlooking the lagoon pool Aleli Restaurant serves breakfast at terrace tables in a relaxed breezy setting.
- In-Room DiningFor those times when you would rather stay in and for those productive work days when you would rather not interrupt your pace it is our pleasure to deliver breakfast and dinner to your room. Breakfast 7am - 11am Dinner 5pm - 11pm its not 24/7
- KarayaThe resorts indoor and outdoor main bar serves local culinary specialties along with handcrafted signature cocktails in a contemporary setting dotted with fire pits. Enjoy views of the lagoon pool while you enjoy locally-inspired tapas and martinis.
- La BodeguitaServing light breakfast- lunch and evening snacks this intimate eatery merges all the pleasures of a European-style cafe and a wine bar.
- Ocean BreezeAs Isla Verdes only oceanfront bar Ocean Breeze is a must-visit for lunch or dinner. Enjoy Mediterranean-inspired cuisine while soaking up beautiful views sunshine and sand.
- Ruths Chris SteakhouseRenowned for prime cuts of beef Ruths Chris Steak House also serves fresh seafood and decadent desserts all accompanied by a stellar wine list in an upscale setting
- Sak-IThis restaurant is closed until further notice. Possible open by end of year may be so until then we can not publish it.
- 24-hour front desk†
- 24-hour security†
- Accessible facilities†
- Air conditioning†
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter†
- Buffet breakfast†
- Car rental desk†
- Casino,Offsite†
- 24-hour front desk†
- 24-hour security†
- Accessible baths
Adapted room doors
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Braille/large print literature
Public areas wheelchair accessible
Raised toilet seat with grab bars
Service dogs allowed
Wheelchair accessible elevators
Wide corridors
Wide entrance
Wide restaurant entrance† - Air conditioning†
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter†
- Buffet breakfast†
- Car rental desk†
- Casino, Offsite†
- Catering services†
- Children welcome†
- Coffee shop†
- Concierge desk†
- Conference facilities†
- Doctor on call, Offsite†
- Dry cleaning, Offsite†
- Elevators†
- Executive floor†
- Family plan†
- Game room, Offsite†
- Gift/News stand†
- Hotel does not provide pornographic films/TV†
- Indoor pool
- Interior corridors†
- Laundry/Valet service, Offsite†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available†
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Pets allowed†
- Pool
- Restaurant†
- Sauna†
- Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Complies with Local/State/Federal fire laws
Electronic room key
Emergency back-up generators
Emergency info in room
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers in hallways
First aid available
Lighted walkways
Parking area attendants
Room windows open
Security 24 hours/day
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
U.S. Fire Safety compliant
Uniformed security
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day† - Shoe shine stand, Offsite†
- Spa†
- Valet parking†
- Valet same day dry cleaning, Offsite†
- Wireless internet connection in public areas
- Conference Suite†
- Convention Centre†
- Meeting Facilities†
† Fees may apply
- Indoor pool †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Weightlifting †
- Boating †
- Fishing †
- Scuba diving †
- Snorkeling †
- Contemporary Art Museum
- Centro Europa
- Puerto Rico National Guard Museum
- Balneario de Carolina
- Isla Verde Beach
- Ocean Park Beach
- Munoz Rivera Park
- Central Park
- Museum of Art of Puerto Rico
- Condado Lagoon
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4036 reviews
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Jan 29, 2026Don't let the "Royal" in their name fool you
Don't let the "Royal" in their name fool you or their proximity to the airport or cruise ports. Just avoid this hotel, period. A few notes from our stay: - The rooms are falling apart - The front desk staff are unhelpful and rude - They were out of towels by mid-morning - If you arrive early, your room will never be ready, but an identical room will be available for $150 early check-in charge, weird /s Out of all the hotels we vacationed at over the years, this had to bring about the most stress out of all of them. We wrote to corporate and received similar response we had at the hotel. Easy to say that we won't be staying at Sonesta Hotels ever again.
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Jan 28, 2026
Royal Sonesta San Juan condition
I would like to report a maintenance concern at the hotel driveway area . The entrance lights are not working, and the lights from the hotel side-walk area are also not functioning. For a high-end property like The Royal Sonesta San Juan, this condition is concerning and does not reflect the standards expected of the brand, particularly regarding guest safety and presentation. I hope this issue can be addressed promptly.
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Jan 28, 2026Great stay at the Royal Sonesta
This was my first time staying at the Royal Sonesta but won’t be my last. I usually stay at the El San Juan next door but the room rates there have gotten so expensive, based on reviews I opted for the Royal Sonesta. My first impression was very positive. We arrived at the hotel around 1pm. The woman at the front desk was super friendly and helpful. Our room was ready upon our arrival which was a pleasant surprise. Check in was quick and easy and within 30 minutes we were down on the beach. Beach staff was quick and we grabbed two chairs with an umbrella. We had lunch a few times at the beach front bar. Service was good and the food was also. Husband got the smash burger which he loved I had the chicken sandwich and caesar salad, both of which were good. We opted for the breakfast buffet one morning. There were plenty of selections and also an omelette station where you can have your eggs cooked to order. Room service was fast also and the food arrived hot. Housekeeping was fantastic. We received service daily and if we needed anything sent to the room, it arrived within 10 minutes. Typically on vacation I spend half the day at the beach and the other half in the pool. I did not even swim in the pool this time. The beach was so wonderful. The room was more than sufficient. We had an ocean facing room with two queen beds. There is an ample size table with two chairs and also another chair and ottoman. Plenty of drawers and closet space for all your belongings. We had such a wonderful stay here that I hate to leave, but I look forward to my next visit. I can’t complain about one thing here. It was a fantastic stay.
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Jan 26, 2026
Formal Complaint Regarding Health and Customer Service Experience
I am writing to formally express my deep disappointment and concern regarding my recent stay at your hotel. What was intended to be a relaxing and enjoyable experience was completely overshadowed by a serious health issue and unacceptable treatment by your staff. During my time at the hotel, I used the pool facilities and shortly after, I developed a skin condition that was later confirmed by a medical professional to be ringworm—a highly contagious fungal infection. This is not only distressing and uncomfortable, but it also strongly suggests that the pool areas were not being maintained or sanitized according to proper health and safety standards. What made this situation worse was the complete lack of empathy and professionalism shown by your staff. When I reported my concerns, I was met with rude, dismissive behavior, and no one took any real responsibility or offered meaningful assistance. At a time when I was clearly emotional and upset, I was treated with disregard, which only added to my stress and frustration. I trusted The Royal Sonesta brand to provide a clean, safe, and respectful environment. Instead, I left with a contagious skin infection and a terrible customer service experience. I believe this matter requires immediate attention, not only for my own peace of mind, but also to protect future guests from similar harm. I am requesting: • A formal apology from hotel management, • Reimbursement for any medical expenses related to this infection, • And a thorough investigation into the sanitation protocols for your pool and spa areas. Please take this matter seriously and respond at your earliest convenience. I look forward to hearing how you plan to address and rectify this situation.
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Jan 20, 2026
LOVE THIS HOTEL!
LOVE THIS HOTEL! My husband and I visit every year on our anniversary. Love the food, the beach, the proximity to the airport and most of all the excellent customer service!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Fee: 22% resort fee, per night. Hotel-imposed fees are subject to change. the hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed