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1496 reviews
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May 30, 2023Bruce rocks! Gorgeous views
The staff at the Ritz Carlton St Thomas were so kind and accommodating, constantly going above and beyond to ensure we were comfortable the entire stay! Shout out to Bruce in particular for taking care of our family so well! He showed us to our room when we first arrived and looked out for us the rest of the trip. The resort had the best views and it was so easy to get around from the beach to the pool to the restaurants. Everything was convenient and beautiful.
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May 29, 2023Understaffed
We just spent 6 days and 5 nights at the Ritz Carlton St. Thomas. My husband and I almost exclusively stay at the Ritz, St. Regis, and other high end properties. We are loyal to Marriott and almost always stay at a Marriott property when it is available in our destination. Overall our stay at the Ritz St. Thomas was extremely disappointing. While the property was nice and the rooms well appointed, the service was far below what you would expect from a Ritz Carlton. From check in to check out there were numerous issues. To start, our stay was made under multiple reservations as we paid with a mixture of free night rewards and cash. In advance of arrival, I emailed the property alerting them that our stay was made under different reservations to ensure we would be in the same room throughout our stay. I always do this when we make stays with a combination of points and cash to avoid confusion, especially since my husband and I have different last names. Unfortunately, no one responded to my email and as expected, we were met with confusion at check in which was unnecessarily lengthy and that required significant explanation. On arrival, we were not offered a welcome drink (or even water) and when we asked, the staff seemed annoyed. I thought the problem with our reservation had been resolved with check in however the next day I received a call in the afternoon from management essentially asking why we had not checked out of our room. Again, I had to explain that our stay was made under separate reservations and that my husband and I have different last names. Clearly, there was a lack of attention to detail and poor documentation. All areas of the property were completely understaffed. We persistently had trouble ordering drinks on the beach and we actually had to leave the beach to go to the bar to get drinks on several occasions. During our stay, we dined at the 3 property restaurants for dinner and all were plagued by similar issues of being understaffed. While at Bluewater, their reported ‘fine dining’ restaurant, it took an hour and a half to receive our main course. Long lines of guests waited to be seated and while our reservation was fortunately kept at Alloro, we overheard others being told that they could no longer accommodate their reservation as it was too busy. The staff were for the most part friendly but they were clearly struggling to meet the needs of guests. With regard to the room, I had to request robes and slippers on the first day which are usually standard items to have in the room at a Ritz Carlton. We only received turn down service 2 of 5 nights. On one of the two nights, we returned from dinner as housekeeping was finishing up. This was not a problem in and of itself as she let herself out shortly thereafter. While we thought she was done, she returned a few minutes later and let herself back in while I was undressing. Perhaps I misunderstood but I did not hear her say she was returning but at the least she should have knocked. On departure, getting a taxi to the airport was a complete disaster. The front desk was overwhelmed with people simultaneously checking in and checking out. Yes, we could have arranged for a private ride triple the cost of a taxi but it took nearly 30 minutes for us just to get a regular taxi. Overall, the service was well below the Ritz Carlton standard and I would recommend spending your money elsewhere.
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May 25, 2023Beautiful property, welcoming and helpful staff on a beautiful island, but super pricey.
We stayed here 2 nights in May 2023 and the resort is beautiful and the staff is very nice and helpful. It was slow season but a few group events were booked. The Good: Upgraded Ocean front room in the club tower was very nice and huge, big bathroom and very comfy bed with big balcony with great views. Restaurants were good and food was very good with good service all around. Pool area is awesome with even better views and nice amenities. Grounds are super pretty with many beautiful flowers. Breakfast buffet was delicious with many options. The Bad: We stayed in the farthest building "F" in the club tower which is an uphill hike anywhere you want to go. There are many many steps and hills in this beautiful property so if you want a great workout, this is the place for you. I can't imagine it in hot and humid August. Porters will take you anywhere on a golf cart for tips. Beware if you are not in shape, or in a wheelchair or have limited mobility, this place will be a big challenge. No true pool bar and service is nice, but slow in the pool. There is no separate lobby or bar on property outside of the Allora restaurant bar that closes at 11. If you are a night owl this is not the place for you. Group events booked all the venues on Saturday night so all the restaurants and places closed at 5 pm. There is no store within walking distance so you must stock up prior. Getting there: "Cabs" are not cabs and are shared vans or open air trucks when you go far distances. St Thomas and St John are VERY mountainous islands with incredibly steep hills, narrow streets, cliffs and fast drivers. It is scary getting around. Renting a car is a good option if you can navigate narrow cliff sided mountain roads driving on the LEFT side of the street! Renting a car just for peace of mind that you have a ride back to your hotel and be on your own schedule is maybe a good idea, but will scare you driving around on the wrong side of the road on cliffs. There a limited tour options for sightseeing under $200-$500 total. Taking a cab from one place to another gets you stuck at your destination with a long wait for hopefully another cab back home. It is advisable to stick to tour packages so you are guaranteed to get home. This place is VERY expensive. Not only the entire island, but also the Ritz specifically. $8 bud lights and $16-$30 drinks are normal. Everywhere we went for a snack or beers etc. was over $100 total bill. Breakfast at the Ritz was $90. Cabs have regulated prices but add tips and you're at $50 for each way for 2 people when you want to travel anywhere. Parking: You can't park next to your room at the Ritz. Parking on the island in general is very very limited and sometimes on a cliff or very steep hill. Hotel ISLAND RECOVERY FEE: Ours was $378 for two nights here, it is a percentage based on your rate, look it up and add it into your budget. $2000-$3000+ a night for the Ritz is insane. It is a luxury resort but pricing is out of bounds. Even using 180,000 AMEX points the total for our 2 night trip was over $5000 including cab trips and extra food/bar tabs. Bring lots of cash for tips and don't bring your AMEX card as it is not taken many places. I would go here again but would book the cheapest room possible, use travel award points as much as possible and rent a jeep for convenience.
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May 18, 2023
Foodies Beware
The resort was comfortable for a stay in St. Thomas. They offer lots of water based activities and have multiple pools. The rooms are very comfortable and well appointed, however, their food is disgusting. Do not get the meal plan. There is a fantastic restaurant next to the hotel called the Caribbean Fish Market. It was absolutely amazing and the concierge can make reservations for you.
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May 17, 2023
Excellent experience from customer service, beautiful and clean property and excellent room
My husband, 10 year old daughter and I just stayed at the hotel from May 1st-May 6th. Everything was amazing! The hotel and property were stunning! We had a king size room with roll-away bed for my daughter. The balcony was so big and the bathroom was awesome-huge soaking bathtub, large vanity with Clinton and shelf, 2 sinks and a big walk-in shower. Every employee that we encountered during our visit were extremely friendly-including check-in, concierge, bell people, housekeepers, lady Lynsey Ctamarran employees (Ben and Caroline on our trip to St John lunch, shopping and snorkel excursion), all the employees at every restaurant on the premises, the employees where you rent snorkel gear/kayaks and those that supplied towels, sunblock and water at the pool and beach. I think that’s everyone! I would definitely recommend staying here and hope to be able to go back one day!! I was a little nervous because of some of the mixed reviews on here but soooo happy we booked this hotel!