Resort Details
- Alaloa LoungeOcean views, colorful Kapalua sunsets and live entertainment bring serenity to this beloved dining spot and Maui bar. Light fare, appetizers, specialty cocktails and beers are offered daily.
- Burger ShackCocktails and casual oceanfront dining offering signature burgers and shakes.
- Kai CafeGrab-and-go café featuring homemade pastries, salads and wraps made with local, organic and seasonal ingredients
- Luau - Tales of the Kapa MoeEnjoy a feast for all senses at Tales of the Kapa Moe, Maui's newest luxury luau! Expect authentic hula, dazzling theatrics, and a dramatic fire knife dance at this captivating luau and dinner show.
- 'Olu CafeSip a hand-crafted cocktail, nibble on pupus and savor lunch favorites made with fresh, locally sourced ingredients at our Kapalua restaurant.
- Olu PoolsideEnjoy poolside dining at 'Olu Poolside, our beach restaurant in Maui.
- The Banyan TreeEscape to an intimate setting where lush living walls and sweeping ocean views create the perfect backdrop for serene evenings. Indulge in premium cuts, grilled specialties, and Josper oven creations that celebrate the finest flavors of land and sea.
- Ulana TerraceMornings in Kapalua, Maui are both bright and indulgent at this breakfast-only restaurant in Maui, Hawaii, overlooking the gardens, pool and ocean. The varied menu features traditional and local favorites.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine†
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Car rental desk†
- Check cashing policy
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - ATM/Cash machine†
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Car rental desk†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary shoeshine
- Concierge desk
- Concierge floor
- Currency exchange†
- Direct dial telephone
- Drugstore/pharmacy, Offsite
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Golf†
- Hair dryer
- Hairdresser/barber†
- Health club
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Jogging track
- Kitchenette
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Outdoor pool
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- U.S. Fire Safety compliant
- Spa†
- Tennis court
- Translation services†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Video checkout
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- Meeting Facilities
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Golf †
- Gym †
- Health club
- Hiking trail †
- Jogging trail †
- Outdoor pool †
- Pool †
- Sauna †
- Snorkeling †
- Spa †
- Sports court onsite †
- Surfing †
- Tennis court †
- Whirlpool †
- Horseback riding †
- Jet-ski †
- Kayaking †
- Mountain biking trail †
- Putt putt golf †
- Sailing †
- Scuba diving †
- Maui Arts & Cultural Center
- The Historic IAO Theater
- Live Music in Alaloa Lounge
- Makaluapuna Point
- D.T. Fleming Park
- Snorkel Bob's Napili
- Kapalua Adventures Zipline
- Kapalua Tennis Courts
- Kula Botanical Gardens
- Maalaea Harbor
- Maui Ocean Center
- Old Lahaina Lu'au
- Trilogy Excursions
- Alii Kula Lavender Farm
- Bike Haleakala - Cruiser Phil's Volcano Riders
- Maui Helicopter Tours
- Hui No'eau Visual Arts Center
- Kapalua Adventures Zipline
- Downtown Lahaina
- Kapalua
- Private Helicopter Tour of West Maui & Molokai
- Luxury Private Sailing & Snorkeling Charter
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Dec 02, 2025
Sooooo not worth the money, especially for the food and drinks. No less than $25 per drink and double for food.
So, I tried to leave this review on the Marriott review site, but they have, understandably blocked anyone form leaving a review for Marriott Bonvoy members. I have lifeitme elite staus with Marriott having stayed 1785 night in Marriott properties. But at any Ritz-Carlton, Marriott has decided that is worth zero. If that wasn't enough, my "Deluxe Ocean View" room only has a view of the ocean if I sit on the balcony in one of two chairs. Check in was horrible, with the staff taking to eachother via earpieces and ignoring the person (me) in front of them. Bags took 45 minute to arrive from car to room. No wonder has this hotel rated so low in Trip advisor., Plan on a Shereton quality experience for 5X the price for everything.
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Dec 01, 2025
Amazing Experience!!!
Excellent everything!! The club package is amazing, Some of the best food I had!! All of the people were so nice!! The suites the furthest from the lobby are well worth the walk!! Listening to the ocean and no traffic in the hallway was amazing!!
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Oct 27, 2025
Very tired Ritz. Splurge on the Montage next door or the Westin.
Looks the same as when I came in 2008. Wood is worn, carpets are musty and hotel is very tired. They also do not recognize Marriott ambassador status in any genuine way. Alfonso the hotel manager had our status in the computer incorrectly and we had to show our online account with Bonvoy to get him to listen! He was smug and annoyed we asked if there were any room upgrades during our trip. This is not the usual kindness we have experienced with this hotel brand.There is no turndown service or attention to detail. I have loved Ritz Carlton for years and had some amazing experiences at these hotels but this is far from that. Many guests have been commenting that other properties are more updated with better beach access (Westin and Four Seasons) . It doesn’t make sense to pay premium prices for this hotel as it has been more like an average Marriott hotel experience at best. Spa experience was definitely not customer focused to the point of being insulting. If you are visiting Maui I would recommend a boutique hotel that strives the share the beauty of the Hawaiin culture. Spend your money elsewhere.
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Oct 21, 2025
Best Ritz Carlton
The Ritz-Carlton Maui is pure paradise — from the moment you arrive, the views, service, and atmosphere are unmatched. The property is stunning with lush grounds, ocean views, and an amazing pool area. Staff go above and beyond, making you feel truly welcomed. The rooms are spotless and beautifully designed. Perfect for relaxing, golfing, or exploring Kapalua. Worth every penny — unforgettable stay!
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Oct 07, 2025
Great location, great property, sub par food. Should get demoted to a JW.
The property itself is beautiful — lush, well-maintained, and definitely feels like a premium resort. However, I wouldn’t quite call it “Ritz standard.” The staff were friendly but not as well-trained or polished as what we experienced at the Four Seasons. Service overall was good, but not exceptional. Now, the food… this is where things really fall short. With the exception of the lobby restaurant — which serves a fantastic burger and a delicious Caesar salad — the rest was disappointing. The poolside menu was underwhelming, the beach restaurant was just okay, and the buffet was mediocre at best. Unfortunately, the pricing is very much Ritz-level, but the quality isn’t even close. If you’re staying here, skip most of the on-property dining and head to the small convenience store right by the entrance — surprisingly, their breakfast and sandwiches are much better. Overall, I’m still giving it 4 stars because the property and amenities are gorgeous. But the culinary team needs a serious overhaul, and the service could use some sharpening to live up to the Ritz name.
- AdvisoryKitchenette/Kitchens are not available in Resort or Deluxe room categories.
- Advisory“Full kitchen available in Residential Ocean Front Suites only."
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant's charges.
- AdvisoryExtra Adult Person Charge: Applies to persons 18 years and older. The extra person charge will apply for each additional adult occupying a room with two other adults for each paid night. There is no rollaway bed available at this property. Note: the extra person charge does not include any added–value package benefits when a hotel package is booked (ie rates with breakfast). This charge will be paid directly to the Hotel by the guest.
- AdvisoryA minimum valet-parking fee of $45.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. Self parking is unavailable.
- AdvisoryResort Charge is $40 plus applicable 10.25% Transient Accommodations Tax (TAT), 3% County Transient Accommodations Tax and General Excise Tax (GET) of 4.166%, Total of 17.416% tax (MAUI) This charge may be billed directly to the Wholesaler or paid by the guest at the Hotel at a daily rate of $40 plus taxes (Transient Accommodations Tax, County Transient Accommodations Tax and General Excise Tax) per room.
- AdvisoryA minimum mandatory hotel-imposed resort fee of $55 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13