Resort Details
- Alaloa LoungeOcean views, colorful Kapalua sunsets and live entertainment bring serenity to this beloved dining spot and Maui bar. Light fare, appetizers, specialty cocktails and beers are offered daily.
- Burger ShackEnjoy cocktails and casual oceanfront dining at this American Maui restaurant offering signature burgers and shakes.
- Kai CafeGrab-and-go café featuring homemade pastries, salads and wraps made with local, organic and seasonal ingredients
- Luau - Tales of the Kapa MoeEnjoy a feast for all senses at Tales of the Kapa Moe, Maui's newest luxury luau! Expect authentic hula, dazzling theatrics, and a dramatic fire knife dance at this captivating luau and dinner show.
- 'Olu CafeSip a hand-crafted cocktail, nibble on pupus and savor lunch favorites made with fresh, locally sourced ingredients at our Kapalua restaurant with a view.
- Olu PoolsideEnjoy poolside dining at 'Olu Poolside, our Maui beachfront restaurant.
- The Banyan TreeIndulge in a vibrant menu rooted in coastal cuisine inviting you on a journey to discover the bounty of land and sea while incorporating Maui's most unique and sustainable ingredients. Our Kapalua restaurant with a view offers something for everyone.
- Ulana TerraceMornings in Maui are both bright and indulgent at this breakfast-only Kapalua restaurant with a view overlooking the gardens, pool and ocean. The varied menu features traditional and local favorites.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine†
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Car rental desk†
- Check cashing policy
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - ATM/Cash machine†
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Car rental desk†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary shoeshine
- Concierge desk
- Concierge floor
- Currency exchange†
- Direct dial telephone
- Drugstore/pharmacy, Offsite
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Golf†
- Hair dryer
- Hairdresser/barber†
- Health club
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Jogging track
- Kitchenette
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Outdoor pool
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- U.S. Fire Safety compliant
- Spa†
- Tennis court
- Translation services†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Video checkout
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Ethernet Connectivity†
- Meeting Facilities
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Golf †
- Gym †
- Health club
- Hiking trail †
- Jogging trail †
- Outdoor pool †
- Pool †
- Sauna †
- Snorkeling †
- Spa †
- Sports court onsite †
- Surfing †
- Tennis court †
- Whirlpool †
- Horseback riding †
- Jet-ski †
- Kayaking †
- Mountain biking trail †
- Putt putt golf †
- Sailing †
- Scuba diving †
- The Historic IAO Theater
- Maui Arts & Cultural Center
- Live Music in Alaloa Lounge
- Makaluapuna Point
- D.T. Fleming Park
- Snorkel Bob's Napili
- Kapalua Adventures Zipline
- Kapalua Tennis Courts
- Kula Botanical Gardens
- Maalaea Harbor
- Maui Ocean Center
- Old Lahaina Lu'au
- Trilogy Excursions
- Alii Kula Lavender Farm
- Bike Haleakala - Cruiser Phil's Volcano Riders
- Maui Helicopter Tours
- Hui No'eau Visual Arts Center
- Kapalua Adventures Zipline
- Downtown Lahaina
- Kapalua
- Luxury Private Sailing & Snorkeling Charter
- Private Helicopter Tour of West Maui & Molokai
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Feb 10, 2026
Unprepared for Emergencies
Bad weather was unlucky. The hotel’s lack of preparation in a power outage was a choice to place profits over people. This place elects not to use readily available backup power generators to power guest rooms. No hot water, spoiled food in the fridge, no support for finding alternative accommodations. The leadership at this hotel has left the staff in a tragically impotent position. Photos are of guests trying to charge their phones on a small Costco-purchased generator.
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Feb 08, 2026
Definitely a letdown for a Ritz property
We didn't have a problem with the staff like some reviewers did, I thought the staff was very attentive. Except for the fact that they left all the lounge chair cushions in the rain so that no one could use them the next day. Our problem is with the layout of the hotel, which you can see from any photo of the property. Namely, there are minimal actual ocean views. As others say, the "ocean view room" is only ocean view when you are on your balcony/patio and look left. All of the lounges, bars, etc. are situated to look into the property, not at the beach, no matter where you go. I'm sorry but what is the point of going to Maui if you literally have to walk to the edge of the property to even see the ocean. Also echo what another reviewer noted, there is zero value or perks given for being Titanium Elite - not even club access.
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Jan 25, 2026
Hotel/Resort Heaven
This is the absolute heaven regarding hotels/resorts. The location and the setup sure is hard to beat. The friendliness of the whole staff shall be the rolemodel for all such businesses. The best of the best!!
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Jan 18, 2026
Underwhelming
Absolutely stunning location. However the unwelcoming ,Ho- hum, mundane service was a real disappointment. My husband and I have traveled and I’ve stayed at many of Ritz Carlton‘s locations and this by far has been the most disappointing. When you come to a five star luxury hotel you do expect an elevated experience in feeling that your business is appreciated. This was a very underwhelming experience to say the least. The vibe here is different.
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Jan 18, 2026
Underwhelming
If you’re wanting the normal experience when you come to a Ritz-Carlton location, unfortunately Kapalua has fallen short. My husband and I have traveled and have stayed in many Ritz-Carlton‘s around the world. The location is absolutely stunning. The rooms are OK. they could use an upgrade but it’s the staff that was just sub par not inviting not endearing as I’ve come to experience other Ritz Carlton’s. Not sure why the vibe is what it is here, but it didn’t make our stay here very memorable.
- AdvisoryKitchenette/Kitchens are not available in Resort or Deluxe room categories.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Advisory“Full kitchen available in Residential Ocean Front Suites only."
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant's charges.
- AdvisoryExtra Adult Person Charge: Applies to persons 18 years and older. The extra person charge will apply for each additional adult occupying a room with two other adults for each paid night. There is no rollaway bed available at this property. Note: the extra person charge does not include any added–value package benefits when a hotel package is booked (ie rates with breakfast). This charge will be paid directly to the Hotel by the guest.
- AdvisoryA minimum valet-parking fee of $45.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. Self parking is unavailable.
- AdvisoryA minimum mandatory hotel-imposed resort fee of $55 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13