Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4497 reviews
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Mar 12, 2025Peace and bliss at The Ritz-Carlton Maui, Kapalua
I wanted to recognize the superb staff at the Ritz-Carlton Maui, Kapalua. Jon Gersonde and his excellent team helped craft a very memorable and relaxing getaway for us. The welcome amenity waiting in our room was a nice introduction to the service we would receive during our time at the resort. The breakfast buffet at Ulana Terrace was delicious. The beautifully designed pools were very peaceful, and the resort grounds are exquisitely landscaped. DT Fleming beach is an easy walk from the hotel, and Kapalua Bay Beach (with its gentle waters and phenomenal snorkeling with tons of aquatic life) is a 5-minute drive away. The Kapalua Coastal Trail is easily accessible with gorgeous vistas highlighting the area's natural beauty. Initially, we were considering staying in the Wailea area. We visited Wailea for a day and discovered that this part of Maui is a resort-heavy development which felt very busy and crowded. We were very glad we stayed in Kapalua, which has more open spaces and feels much more tranquil. We couldn't be happier with our choice to stay at the Ritz-Carlton Maui, Kapalua.
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Mar 11, 2025
Look No Further! This is the place to be.
Absolutely Amazing! If you are looking to reconnect with your spouse or even yourself, this is the place. I recently wrote a review before coming after receiving rudeness from a concierge person by phone, however; management (melissa lee) reached out and apologized. Shelly Synder (concierge manger) super sweet and attentive made sure I felt welcomed and seen. I made the right decision by booking here and i definitely plan on returning back. Food and Service- 5 Stars
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Mar 04, 2025
Love to the Ritz Kapalua
Big shout out to the lovely Ritz in Kapalua. The renovation from a couple of years ago has the property as beautiful as ever from when we first visited 20+ years ago. This was our fourth trip and won't be our last. In particular, Margie at the check-in/out desk gifted us with an extra-wonderful late, late check-out! With a 7 p.m. flight back to Dallas, she gave us the better part of the day to continue enjoying the resort and restaurants. It made all the difference in the world! Rather than having to be out at noon and having no place to 'live,' for hours on end, Margie extended our trip and gave us one more time to appreciate this beautiful property and their gracious staff. Also, sweet Amy at the breakfast buffet was so kind and helpful. She was so quick to provide anything we asked and went above and beyond day after day. It was a great way to start the day in such a gorgeous place. Thank you Ritz Kapalua friends--can't wait to return!
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Feb 28, 2025
Ritz Carlton Kapalua is Paradise!
Our trip this winter at the Ritz Carlton Kapalua was incredible. It started off with the Ritz Carlton team helping us with an upgrade for our stay, which allowed us to stay in a 1 bedroom residence with a partial ocean view. The room was fantastic and the extra space made it perfect for our small family. Margie at the front desk was an absolute joy to work with. She was very helpful in some of the accommodations that she made for us, but it truly felt like she was there looking out for us which means the world! The concierge as also very helpful in getting a tee time booked on the Plantation Course which is a must if you are into golf! The island and resort were beautiful. Pools were very clean and accommodating when our 7 year old was doing his best to find friends and run around the area. We have always loved coming to Maui, and the Ritz Carlton makes that experiences a complete joy! Thank you, thank you, thank you RC team!
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Feb 04, 2025
What a treat!
I’ve read a lot of the reviews on this site that caused me to be dubious about coming here, but we had an excellent experience. Here are a few things to set the record straight: -Our room was beautiful and not dated in any way. -The cleaning was impeccable. There was not a stray hair or dust anywhere. -Maid service is performed daily, without requesting it. -Turn down is available upon request. -The bath towels are super plush and absorbent. -The pool lounges are covered with a terry cloth sheet. The pool towels are in fine shape. We chose to use the Club Level. The food was more varied and generous than some other Club Levels I’ve visited on the mainland. The hosts there really make the experience. Leilani watched over us with great care, anticipating our every need. Leena heard every request my husband made, followed up in a timely manner and then checked in the next day to make sure he had received everything he requested. It’s such a gift to have that kind of service these days, and these ladies exhibit the true Ritz motto- Ladies and gentlemen serving ladies and gentlemen. Well done.