The Ritz-Carlton Key Biscayne Miami

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2752 reviews

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  An outstanding experience celebrating our anniversary at this property!

  My wife and I celebrated our anniversary at the Ritz-Carlton Key Biscayne last weekend and it was awesome from start to finish. This was our first time staying at this hotel. They just finished a massive renovation and the place looked incredible! The room and food were great but what really blew us away was the staff. Everyone we met was super friendly, knowledgeable and caring and we were super impressed! I want to recognize some of them here because they were really outstanding and we think deserve to be mentioned. Gus helped us with transportation around the island, super nice! Francine, who checked us in at the front desk surprised us with a handwritten anniversary card and balloons in our room when it became available! Robert from concierge was super helpful. Brandon and Christina our servers at Dune and Paralia were fantastic! Super friendly and attentive, they really made our dining experiences even better. In fact Christina even treated us to a special complimentary dessert when she found out we were celebrating our anniversary. Josh, our beach attendant was really terrific as well. He was continuously making sure we were doing well and had everything we needed. As if all these amazing people weren’t enough, one staff member really stood out and just blew us away. Her name is Karen and she is the hostess at Dune. She really went above and beyond, welcoming us warmly with a big smile and her super friendly personality. She filled us in about all the restaurants at the resort. After we decided to have lunch there at Dune, as we got settled into our seats, she brought us each a glass of champagne to toast and celebrate our anniversary. As we finished and were leaving, she asked if she could take a quick picture of the two of us on the beach. Incredibly, when we stopped by the next day to say goodbye before checking out. she surprised us with the framed photograph and the most thoughtful handwritten anniversary card!!! We love exploring new romantic getaways in Florida, but after this stay, it’s going to be tough not to come back. This place and its amazing staff truly made our anniversary getaway so special!

  Dec 23, 2025
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  Still working out the kinks

  The grand reopening of the refurbished Ritz was December 8th. We stayed from December 12-18 in an ocean front room with a balcony facing the lawn and ocean. No complaints about the room. Good bed and shower. We never stayed at this hotel before, so it was hard for us to tell what was old and what was part of the refurbishment. But the hotel is still a work in progress. Workers banging outside our balcony at 7:00 am one morning installing new patio stones. No spa yet. Room not cleaned one day because the staff got confused. Banging staff door at the adult pool that is supposed to be a quiet area. No free coffee in the morning and the coffee served at Pure Vida is not very good. Service was very good and all of the workers were helpful and friendly. All the restaurants were open and Luna was very good for breakfast and dinner. Lively bar in the lobby. Nice gym. Morning yoga sessions on the lawn. Pools were nice and uncrowded with what looked like new chairs or at least new cushions. We heard they were keeping occupancy low while they broke in the new staff. Generally a good stay, but at $1200 a night we expected a little more polish. Hopefully, it will get better for the season as the staff gains experience.

  Dec 22, 2025
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  More exclusive....more money

  Went for dinner with friends and saddened by the supposed upgrades. The great casal and friendly Mexican cantina has gone. The outdoor bars have been updated and prices have soared. No more beer, burger and family get Toby the tiki bar. Countertop replaced with granite, and has completely lost it's vibe. Burger fries and a cocktail will cost you about $100 bucks. Staff had no idea if there was a happy hour😒

  Dec 18, 2025
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  Grand Opening Failure

  We decided to drive from Palm Beach for lunch following the resort’s announced reopening on December 8. After calling the hotel at 10 a.m., we were told that all restaurants would be open at 1 p.m. When we arrived at 1:30 p.m., we were literally turned away at the valet by a young and noticeably rude valet attendant who said, “We are not open yet… Come back at 4 p.m.” We ended up having lunch elsewhere, which turned out to be very enjoyable. Still, we decided to try our luck again at 4 p.m. As for the renovation—very underwhelming. It looks like they attempted to modernize the property, but the result is average at best. The resort still shows clear signs of ongoing construction, with visible dirt and landscaping that is nowhere near finished. We went to the beach bar and ordered a bottle of rosé from the menu. It turned out the rosé listed wasn’t available. The waiter brought out two alternative bottles, neither of which were on the menu, and he couldn’t even tell us the price of either one. When the rosé finally arrived, it was warm, clearly not taken from a cooler or fridge. Honestly, the whole experience was a mess. There are plenty of staff members walking around, but the service itself is far below what you’d expect from a supposed five-star resort. It’s definitely not ready to be open—especially not after a renovation budget supposedly in the hundreds of millions.

  Dec 09, 2025
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  Heartless and Inconsistent

  We booked a holiday trip to Florida in December 2024. We booked the Ritz Key Biscayne, and then planned on heading down to Key West for New Year's Eve. Flights, car rental, two resorts, watersports, and even restaurants were pre-booked. Unfortunately, my mother-in-law went into hospice and we were not able to go on our trip. The following canceled our reservations without fee: United Airlines Hertz Car rental Ocean's edge resort in Key West Fury Water Adventures Stinkin' Crawfish restaurant When we called the customer agent at the Ritz Carlton Key Biscayne, she assured us that it would be taken care of, under the circumstances. It was not. We were charged for two nights. When we called back, we got a very indifferent response. We tried all means to have the resort follow through with the reassurance we received from the first woman who answered the phone. Management intervened. They dug in and refused. So that's how it ended. To summarize: Heartless: policy overrides sympathy Inconsistent: one employee can say one thing and her manager can undo her kindness.

  Nov 07, 2025