Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2740 reviews
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Mar 11, 2025Needs renovation
Hotel building: I am very glad to hear the hotel is about to undergo a renovation. It is clear for anyone with a pair of eyes that it is in urgent need of repair. I find it difficult to believe that the Ritz are still charging full rates and that people are still willing to pay this!! Anyway I won’t bang on about what needs to be done to get this up to Ritz standards .. but it’s A LOT..!! Grounds: we loved the main lawn - kids played here a lot. The beach was great (although they need new beach chairs). Swimming pool area was pretty busy every day (I see they allow outside guests to buy day passes so that could add to the amount of people ). Staff: we thought some of the staff could do with some further training. At the Ritz Carlton in Grand Cayman the staff go above and beyond and are unbelievably polite. At the Ritz in Key Biscayne, we weren’t always greeted with the warmth you would expect. However there are some members of staff who went out of their way and deserve to be mentioned: - Kenny (young guy front door) very polite and well trained - Stefan and Miguel - front of house - both very polite and kind and helped us every day - William who does coffee at the cafe every morning- what a LOVELY guy.. so polite even with a million coffees to make. - breakfast waitresses were generally really polite and well trained. Spa : women’s spa area was pretty run down. Like the rest of the hotel - needs reno. Location: 10 minute walk from the local play park so great if you have kids. Would we go again?! Hmmm..Maybe ..Probably not until it’s been renovated. Right now it’s over priced for what it is.
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Mar 11, 2025Nice, Easy Getaway. Needs TLC!
We were a little nervous about the property because of recent reviews saying it needs an update and that Renos start in May. We found this to be true with the common area facilities. The bathrooms by both pools were pretty yucky (one toilet was filthy!) and old feeling (rust, dirty grout, rickety stalls, etc). But, the staff and service made up for it!! While the property was incredibly busy, the pool/beach staff was super friendly and attentive. Our room felt a bit neglected, though it wasn’t as outdated as we expected from reviews. There was a light bulb out in the shower, our shower gel pump didn’t work and there was lots of dust! Dust on the mini bar items on the dresser, dust between the picture frame and wall above the bed (seed when looking up with my head on my pillow) and dust on our bathroom sconces. All in all, it was a great destination for a quick and easy getaway just a short drive from the Miami airport. Our meal at lightkeepers was pretty bad service wise and on food execution. We didn’t complain because they were clearly busy, but they comped our meal because they knew it was that bad of an experience. We ate at Kazumi (sushi) and Mezzalina (Argentinian) the other two nights and appreciated the Ritz shuttle (complimentary, just tip!). All in all, the property could just use a little TLC (which it’s getting May 20205 apparently!), but it was a nice reprieve from winter temps for a few days. Wouldn’t stay longer than 4 nights.
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Mar 05, 2025A Truly Exceptional Stay – A Birthday Celebration to Remember!
A Truly Exceptional Stay – A Birthday Celebration to Remember! From the moment we arrived at The Ritz-Carlton Key Biscayne, we felt welcomed and truly taken care of. This property is stunning, with breathtaking views and an atmosphere of relaxation and elegance. Our room is absolutely wonderful, offering a gorgeous view that adds to the overall magic of our stay. A special thank you to Travis Kirkem, the front desk manager, who went above and beyond to make this trip extra special. We were here celebrating a birthday, and Travis ensured that every detail was perfect. His kindness, thoughtfulness, and attention to detail truly elevated our experience. It’s rare to come across hospitality at this level, and we are beyond grateful. The entire staff here has been exceptional—warm, welcoming, and incredibly attentive. Every interaction has made us feel known and valued, which is exactly what makes The Ritz-Carlton stand out. If you’re looking for a luxurious getaway with impeccable service, a stunning location, and an unforgettable experience, this is the place to be. We can’t wait to return.
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Mar 04, 2025Dirty dated sad room.
900 dollars gets you a tiny dark room with dirty stained carpert, and more than a few of someone elses hair on the sticky dated bathroom floor. There are cords every. I checked in today, finding some place else to stay in the morning. This room is room airport mariott than ritz.
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Feb 22, 2025
Relaxing stay in Key Biscayne
Perfect break from the frigid cold. Hotel was busy with the President's weekend but still plenty of beach and pool space. Service was friendly and efficient. They get your lounge chair ready with towels and umbrella. Pool and beach have sunscreen and water station. The family pool is busy as expected with kids but the adult pool was very relaxing and quiet and heated to a perfect temperture. The one hot tub is in this area so not over run with kids. The ocean water temperature in February was in the 70's and definitely warm enough to swim for northeast folks. Our ocean front residential suite accommodated us well with a king bed and double sofa bed. There is even space for a rollaway if needed. The kitchen had full size appliances and everything was like new. So nice to have water and ice dispenser in the room. Housekeeping did a wonderful job. They leave you bottled water everyday. The breakfast buffet was plentiful with fresh fruit and pastry with an assortment of hot items. There was an a la carte menu but the buffet suited us well. Food available at the beach and pool with service is a plus. This is a Ritz so prices are as expected.