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2727 reviews
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Jan 05, 2025This location is NOT a Ritz Carlton class of hotel
I am shocked that this is a Ritz Carlton class hotel. We booked part of a wedding group and maybe that was the issue. Our simple room seemed ok, definitely not what you would expect in RC status, but ok, let's make the best of it. We are here to celebrate a special couple. Issue after issue, mainly the stack of rooms in the wedding part had no A/C. This seemed to be no problem for staff as hey it's January. these rooms had Western exposure, curtains were wide open all day and were HOT. Try to put make up on and do hair when it is 82 degrees in your room. After unpacking all of our gear (lots) they agreed and weren't able to fix the a/c and moved us to another no a/c room. (give it a chance to cool off!) We did and after our event, came up to a broiling room with a note on thermostat. call the desk to move - a/c not working. So at 10:30 at night here we are again packing up. ( Not to mention, no remotes in either room to operate the Tv's) Third room, finally in a different stack. ac appeared to work. We were so tired it didn't matter at that point. TV had been turned on when we walked in at 10:45 - Again - NO REMOTE to turn it off so we can sleep. Front desk was called again and promised to bring one up. We tried to unplug it, but the plug was not reachable. 30 min. later a remote was delivered. The next morning after a day out, I noticed all my magazines and reading material that i had brought from home which I enjoy reading during down time were taken by the cleaning crew. Trying to ask them what happened to them was pointless, as no one spoke any English. We are not demanding or picky guest by no mean and there certainly were some kind and caring staff that were trying to be helpful and they could not be held responsible for our sad stay but jokingly we figured as were drove off at 6:00 a.m. that were had to have been on candid camera.
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Jan 04, 2025Laid-Back Luxury at the Ritz-Carlton Key Biscayne
The Ritz-Carlton Key Biscayne is a great spot if you’re looking for something a little more low-key than the hustle of South Beach or Brickell. It’s tucked away in a quieter area, but that’s kind of the whole vibe—peaceful, relaxing, and still very upscale. The room was nice. Not the flashiest Ritz room I’ve stayed in, but it was comfortable and had a great setup. My patio view was on a higher floor and looked out over the circular valet area, which was pretty cool. What really made this place stand out, though, were the outdoor areas. The courtyard is massive, with the signature yellow Ritz building as the backdrop, hammocks, a giant chessboard, and even some games. I’m pretty sure they host weddings there, and I can see why—it’s a beautiful setup. The private beach was another big plus. Early mornings there were just perfect. The pool area was amazing—super spacious, great cabanas, and that perfect sunset view. Yeah, there were a lot of kids around, but it still felt chill and high-end. They also have tennis and pickleball courts if you’re feeling active, which is a nice bonus. Inside, the lobby is stunning, and there’s this really cool whiskey bar that’s worth checking out. One of the quirkiest things I noticed was a champagne vending machine—random, but honestly kind of awesome. Overall, this Ritz is up there as one of my favorites. I’ve stayed at over 10 Ritz-Carltons, and this one definitely hits the sweet spot of luxury and relaxation. If you’re looking for a mix of peaceful vibes and high-end touches, this place is worth it.
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Dec 07, 2024Front Desk Is Lacking
We just returned from 5 nights at the RItz in Key Biscayne--it was just ok. The resort is in need of a facelift, but they seem to be doing the best with what they have. I also understand that they are closing down next year for a major remodel. My chief complaint has to do with the front desk staff who could not be bothered to make anyone feel welcome. Because we had two reservations, one had a Nightly Upgrade Award processed (while the other was denied). It happens, but we also noticed that the second reservation was downgraded from the original booking. No problem, just ask for them to fix it. Nope--it took some doing and going in-person after messaging through the app. Finally--fixed, but no service recovery, not even a enjoy something at the bar--but that is fine. The next day when we asked to get a 3pm checkout (with a 4pm guarantee for Titaniums), I was told they could not honor. I asked if I could just switch rooms early and grab the key. Nope, they said you can only have the key to one room (yeah right--not a real rule). They just seem to want to make things harder. So, the instructions were, call bell service, they will bring your bags down, then swap keys, then they will bring them up. That did not work because we could not get the keys till later due to our schedule. So I asked to speak to a manager if I could get 15 minutes extra in the room to finish a call at checkout time. They said ok. We wait for the bell service for 30 minutes--no dice. So we go down and explain that it was out of our control. We got our new room, and it was fine. A little dirty with wrappers under the desk, but sometimes you miss things. Overall the rest of the stay was fine, but I just cannot get past the poor service and lack of accomodation (and lying) by the FDA and FDM. The funniest was that, at checkout, they could not find our first reservation to give the folio. Other aspects: Beach - Great Pool - heated very well Overall grounds - good condition Restaurants - great food and good breakfast buffet. They also have a to-go coffee shop with food. I liked (though some won't) the auto 18% gratuity. The service was generally great, except at breakfast it was just a little slow/busy. Heavy focus on conventions, with some families and couples Did not use the spa or fitness center I likely would not return with the level of staff they have. It is more apt for a Sheraton or Marriott, but not a Ritz level experience.
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Nov 14, 2024
Wonderful November stay
Wonderful anniversary stay! Spent a night in gorgeous ocean front executive suite! Splurged on club access and didn’t regret it! Nice to have two separate pools and gym had a great view! Wonderful time of year to visit and can’t wait to return!
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Nov 13, 2024
Amazing!! Ari was great
Ari was so generous & respectful! The best service I’ve received checking into a hotel. Genuinely so helpful and welcoming. I’ve been to the Four Seasons & other Ritz Carlton properties before and this one has been one of my favorites location and service wise, I will definitely be back!