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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2723 reviews-
Wonderful November stay
Wonderful anniversary stay! Spent a night in gorgeous ocean front executive suite! Splurged on club access and didn’t regret it! Nice to have two separate pools and gym had a great view! Wonderful time of year to visit and can’t wait to return!
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Amazing!! Ari was great
Ari was so generous & respectful! The best service I’ve received checking into a hotel. Genuinely so helpful and welcoming. I’ve been to the Four Seasons & other Ritz Carlton properties before and this one has been one of my favorites location and service wise, I will definitely be back!
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Not up to Ritz standards
Arriving by car, we were re-routed through the entrance due to a VERY loud event being held at the front entry and landscape fountain. Could not even hear parking attendant or anything else because of excessively loud music. Upon leaving, returning, and checking out, parking attendants rushed us. Carrying our own individual bags to the car, staff insisted on taking them from us, maybe trying to force a tip. Building condition was disturbing. Noticeable corrosion at edge of roof, apparent mold stains on hallway ceilings. When responding with these comments in my customer review email, the property just basically said "Sorry you didn't think your stay was up to Ritz Carlton standards. Come stay with us again." We will not be staying at the Ritz Key Biscayne in the future. Sloppy management, insulting response to my comments.
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Great experience-photo concierge was great!
We recently stayed at this property for a quick family get away and had our photos taken. Sabrina took some amazing photos! We loved working with her and will be using these pictures on our Christmas cards! Thanks again Ritz Carlton Key Biscayne for an amazing experience!
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The people make all the difference
From check in to check out and everything in between the kind, caring, and knowledgeable staff makes this resort exceptional. The property grounds are gorgeous. You can find the exact vibe you are looking for - quiet breezy corners, fun family activities, well cared for pools, beach, delicious foods and casual fare too. The rooms are cozy and everyone treats you like a friend. Having stayed at a number of Ritz properties, this one is my favorite- the first because of the people, the location, property, food, and drinks all tie for second.