The Ritz-Carlton Grand Cayman

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3975 reviews

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  Club level excels, service excellent

  We enjoyed our stay at The Ritz Carlton, Grand Cayman. The Club Level is one of the best RC club levels. The Club Level concierges and staff are warm, courteous and attentive. (Cebo was particularly helpful both before and during our stay. ) The food presentations are inventive, delicious and integrates both local and global cuisines. Our room was spacious and comfortable. Valet services were excellent. And we thoroughly enjoyed the water sports (paddleboarding, banana boat, kayaking, jetskis) at the beach -- all the individuals working there were professional and made sure we were taken care of. We tried several times but were never able to use the tennis and pickleball courts. Even light and intermittent drizzling rain made closed the courts for use even after the drizzling had stopped. We were able to book spa services on two separate days and they were wonderful. We had one minor issue raised post-stay, but it was satisfactorily resolved.

  Apr 10, 2026
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  Bring Kids in March

  Okay so with kids in March this is an easy 5⭐️. Now if you do not have children I would suggest not going then because the resort is mainly full of kids 10 and under. They have so many poolside treats for them - cotton candy, popsicles, sno cones and more. Also they received a ton of freebies in the room - hats, sand pails, etc. The Club which we typically chose had amazing food and everyone was so lovely - especially Anthony (in training by the wonderful Daniel) Lester and Selah. At the pool/beach Micheal and Alex exceeded our expectations. We also adored Hassan who delivered our baggage. You do need to get pool/beach chairs at 7 am if you want a good spot but I had no problem with that. We all already miss this special place.

  Mar 28, 2026
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  Excellent Resort

  My husband and I stayed for 6 nights. The service is impeccable. So polite and friendly. We did the prepaid breakfast buffet which was a good addition. The food was very good with tons of variety. Loved the omelet station. Dining at Blue is a must. What an experience! The other restaurants are quite good as well. The rooms are clean, tastefully decorated and quiet. The beach and pool are beautiful. There were many families with young children, so the beach is a better option for quiet relaxation. A great location along 7 mile beach and near other good restaurants. Valet parking is very convenient. Definitely recommend this hotel for a stay in Grand Cayman.

  Mar 22, 2026
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  Ambassadors of the Environment Sunset Kayak Tour is a MUST DO!!

  As a resident, I joined the sunset kayak tour with a friend who was visiting, and it ended up being one of the best ways I have spent an afternoon here. Our guides, Josh and Merushri, were excellent. They were knowledgeable, engaging, and clearly passionate about the environment. Even though I already had a good understanding going in, I still learned a lot, which says a lot about the quality of the experience. Conditions were not ideal, but they handled everything confidently and made it feel completely relaxed and enjoyable. One of the highlights was spotting tiny nudibranchs that we definitely would have missed on our own. Such a cool detail that really made the experience stand out. It was the perfect balance of educational and fun. We learned a lot, had plenty of laughs, and it was a great way to end the afternoon. Highly recommend, even if you live here. It is absolutely worth doing.

  Mar 21, 2026
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  Great stay, exceptional service!!

  This property is truly exceptional. The food was outstanding, and the service was simply unparalleled. Every staff member we encountered was terrific—professional, friendly, hardworking, and accommodating. The consistent warmth and the “it’s my pleasure” attitude in response to every request did not go unnoticed. The staff-to-guest ratio is impressive, and the level of training is evident in every interaction. These are the qualities that make this Ritz-Carlton a true standout. We would especially like to recognize a few individuals who made our stay even more memorable. At the pool and beach, Kemar took wonderful care of us each morning and checked in throughout the day. Shamir was incredibly attentive, always stopping by even when we weren’t in his section. Barnaby was consistently helpful and pleasant, and Willy—“the hugger”—was as warm and friendly as could be. Chyu, Michael, and Sherton also provided excellent service poolside, and Irene at the pool bar impressed us with both her efficiency and her constant smile. Rennie, David, and Amrit at Seven for breakfast, along with Herma at Andiamo, were all fantastic. Rushi, the restaurant manager, made us feel like absolute VIPs, and Sibari, who seemed to be everywhere, was truly lovely. A special thank you as well to Judeen for turndown service (and the ice!), and to housekeepers Chrisena and especially Sweet Joyce for their care and attention. Hudson, our concierge, was also wonderful. We truly cannot say enough about what an exceptional experience we had. Our sincere thanks to the entire staff—you were the highlight of our stay. We look forward to returning.

  Mar 17, 2026