General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3732 reviews
The Ritz Experience
We have been to Grand Cayman more then a dozen times but this was our most apprehensive visit. We had last been to the Ritz in February of 2020 just before the Covid nightmare. We followed all the ups and downs in Grand Cayman and the Ritz specifically during the past three years and we decided it was time to return. It was great and overall the Ritz Carlton was fabulous. We returned with our family of five , our youngest is now 28 and we had a wonderful time. We decided to eat all of our meals outside and had no problem doing that. At the Ritz we ate at Andiamo a few times and had lunch and dinner at Saint June multiple times. The meals were all excellent and the service as expected was top rate. Our rooms were very nice oceanfront and nicely renovated. We really enjoyed daily: pickleball, golf, kayakinf and paddle boards, lounging at the beach, swimming and walking on the beach. The staff everywhere were phenomenal. The only hiccup we had was at check in. For returning guests that had communicated with the welcome staff the week before arriving we were initially greeted without any awareness of who we were, how many rooms we had and the few requests we had made in advance. Arguably we were exhausted after our airline lost some of our luggage delaying our arrival but our “greeting” by the staff was very disappointing and unprofessional, especially in our experience at a Ritz Carlton. That was the low point of our stay; without going into more details, from that point forward the staff were incredible, and we thoroughly enjoyed our stay and are planning our next trip.
The perfect stay
What an unbelievable experience! From lazy days on the beach, to excursions, to the beautiful dinner settings. The service was absolutely top notch. We have travelled to countless countries in 4 continents including other Ritz Carlton sites, but we agree this has been the best experience. This has all the things we love, pristine beaches, beautiful oceans with nearby reefs with stunning snorkeling etc. What sets this trip apart was the relationships with the service staff. Now that we’re home we miss the beach, but the friends we made on the staff will forever be in our hearts. We swore we wouldn’t travel the same place twice. But our recent experience at the Ritz Grand Cayman has us rethinking that policy. I doubt this will ever reach them, but a big THANK YOU to the general manager Marc, the beach concierge Leslie and Bruno, the hostess Gloria at the breathtaking on site restaurant St. June, and Broncho and the entire beach side service staff. You have no idea how special you made our trip.
Couples should look elsewhere
TL;DR – This is a place geared towards children and large families with a beach setup that isn’t really up to the standard of a luxury resort. Those seeking relaxation or a couples’ beach getaway, there are other properties elsewhere (including RCs) that will give you a lot more for what you’re spending. Let’s start with the PROS: • The Club – If you are determined to experience this resort as a couple, the club will be your sanctuary and I strongly recommend springing for a room with club access. The staff here is A+, among the best I’ve experienced at any resort or hotel club lounge. Florin was especially helpful for us, but Marina, Daniel, Cebo, Nepali, Sila, Priyanka, and everyone else here will do everything they can to make your stay as comfortable as possible. The food is near the best I’ve had in a club lounge, and you will not be disappointed at breakfast, lunch, or dinner hors d'oeuvres with a constantly rotating menu. Drinks here are also solid, the beer and wine selection is quite good and the staff is always ready to mix a cocktail for you. The one con of the lounge is its location in the non-beach building, but we didn’t find that particularly bothersome especially as a quiet escape from the beach side. • The Room – We had an ocean front room on the 6th floor, it was quiet and the balcony view was the best we were able to find at the resort (which was a pro for us, but a con for the property in general). The room was reasonably large, regularly cleaned and products were regularly refreshed. The water pressure in the shower was a bit lacking but this might be a feature of the island in general. This was in the smaller ocean/beach side building, which at least at the time we stayed seemed to have a lot fewer families / small children. • The Staff (inside the hotel) – The interactions you will have with hotel staff here will always be pleasant and helpful. Loved the home country flags on each staff member’s name tag and the diversity of employees here. • The Food (inside the hotel) – Expensive but quite good, especially at Blue and Taikun. I’d strongly recommend enjoying the tasting menu at Eric Ripert’s Blue (the waitstaff here is also top notch), just be aware that they do allow small children and babies here which can reduce your enjoyment of the nearly four-hour experience if you get seated near the wrong table. Now the CONS: • Small Children are the Priority Here – You are spending a lot for a vacation here and what you will experience on the ocean side of this property is basically the most expensive children’s water park / Disney resort environment on earth. There are NO rules or restrictions for children at this property and NO adults-only areas (unlike most higher end beach resorts, including other RC beach resorts). The hot tub is an exception (supposed to be adults-only), but you will find it filled with children anyway (including children in diapers). In the hotel itself, the quiet environment advertised on the website is ACTUALLY children yelling and running up and down the halls. The staff will not really intervene as they don’t want to upset any parents. • The Beach Setup – A few issues here: 1) The Chairs – Sardines in a can. There are four rows of ~80-100 chairs each at the RC beach and they really are right next to each other. It’s a bit comical to take a walk down Seven Mile Beach: you will see tons of open space at every other location, then arrive back at the most expensive resort on the beach and see a few hundred of your fellow guests sitting cheek by jowl. It does make you feel like a bit of a sucker. 2) The Rules – You are in for a fight if you want to be seated close to the water. Be out there at 6:00 am or earlier and be aware that this resort allows a single guest to reserve SIX chairs. Several guests will greedily claim even more, turn you away, and the beach staff will not question them. The entire front row of 80-100 chairs will be “claimed” by fewer than 8 people by 6:30 am, the second row of 80-100 chairs will be “claimed” by 8 people by 7:00 am. Here’s the kicker: Most of these chairs will be EMPTY for the entire morning and other large chunks of the day. The rules are as long one member of the family or group who has claimed upwards of 20-30 chairs returns to the beach every 2 hours to touch one of the chairs, they can remain reserved indefinitely, and no-one else at the resort can use them. The truth is this window is considerably MORE generous than the beach staff suggests, as they are very reluctant to change chairs over especially in the first two rows. The allowances made for the greed and discourtesy of a few guests here really does water down the experience for the majority. Being repeatedly turned down for two chairs as a couple because two other guests have claimed 12 was quite galling. 3) The Beach Food/Drinks – Minor point here: It’s an expensive resort on an expensive island, but the prices for very standard quality fare were still a bit eye-popping. Two basic pina coladas will set you back 60 USD (including the FX conversion from KYD to USD and the included gratuity), and you can extrapolate from there.
amazing in every aspect
beautiful hotel, polite and accommodating staff, out of this world food. and that's just the bringing. I saw lovely families and children all over, exactly what a resort should be. kids nicely playing in the sand and swimming in the kids waterpark. exactly what its described as a beautiful family resort. already booked my trip back
We took our family here for their winter vacation. Hotel is beautiful and extremely accommodating to all needs. We thank Marc and the entire staff for an incredible trip. We will hopefully be back soon.