The Ritz-Carlton Aruba

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3581 reviews

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  Nice Hotel but not much value for your money.

  Staff very accommodating, beach beautiful with no tide or sea weed, a bit breezy which you should expect, restaurants on premises average at best, and the room was a little outdated especially the shower. The check in and check out process went very smoothly. Room was ready when we arrived and we were able to get a late check out at 2:00.

  Jun 05, 2025
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  Disappointing Stay

  We stayed at the Ritz-Carlton Aruba from last Tuesday to this Tuesday and were extremely disappointed with the experience. We’ve stayed at many Ritz-Carlton properties globally, and this was unfortunately the worst by far. The atmosphere was chaotic and anything but relaxing. Loud house music played all day, large intoxicated groups were constantly loud and disruptive, and inappropriate behavior in public areas went ignored by staff. We also experienced a full day without hot water, smoking throughout the resort even though it’s non-smoking, and barking dogs throughout the night that made it hard to sleep. There was a clear lack of management and hospitality, which completely undermined the luxury experience the Ritz-Carlton brand promises. We left feeling frustrated and exhausted. This stay made us seriously question whether we will ever choose the Ritz again.

  Jun 02, 2025
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  Not Ritz level, except the beach bar staff

  The beachfront location and the beach staff (including Jose at the beach bar) are fantastic. And that’s where it ends. The experience is not Ritz level. The service is not Ritz level. The rooms are not Ritz level. Stay next door at the Stellaris if you prefer Marriott or just avoid altogether - and this is sad coming from a Marriott Bonvoy Elite member.

  May 31, 2025
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  Anniversary Celebration

  20 years ago, my wife and I celebrated our honeymoon in Aruba. For our anniversary, we ventured about a mile up the coastline and celebrated at the Ritz Carlton. This vacation was beyond memorable and I would be remiss if I didn't acknowledge the service stars that made a difference. First, Alliyah and concierge team were highly responsive and accommodating of all my requests. They took the extra step to ensure everything was prepared and ready. The experience was seamless and it set the tone for the vacation. Each day, Claudia serviced our room and added extra touches that my wife and I appreciated. Her level of care for the room and ensuring we had everything we needed made a difference in our accomodation experience. Kudos to Dorshon, Jun, Lyn and of course Janet at Solanio. The breakfast team was first class all the way. Extra attention paid to my wife's dietary restrictions, tremendous service and attentiveness; along with plenty of food and beverage options each day. After breakfast, we spent the majority of our days on the beach. A little windy this time of year, but it's Aruba and you come to expect the tradewinds. The beach staff got us set up every day. The chairs are set up in rows, which initially takes some getting used to, but once we settled in, got our spot, it was all good. Eduardo was our guy for a few days, Dylwin as well - top notch service. Our guy Mitch was on top of everything and I can't thank him enough for taking extra special care of us! Christer and all the site managers were visible throughout the day; making sure we were good and when needed, they jumped right in! At night, we spent some time in the bar area, Sergio was great and the entire bar staff made sure we had the drinks and food we wanted. For our 20th Anniversary - The Ritz Carlton Aruba made the experience one to remember. 10/10 - no notes. Casa Nonna was our favorite restaurant on property. Spicy chicken sandwich, quesadilla, Burger, bar drinks were delicious from Madero. If you venture off property, check out Yemanja, Elements, and Wilhelmina. All solid choices.

  May 31, 2025
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  Best Drink in Aruba

  Jose can create anything your heart desires and you will not be disappointed! Best drink on the island, and with a beautiful view. He is a certified mixologist with years of experience and it shows! Well done Ritz Carlton Aruba, he is an amazing addition to the property.

  May 30, 2025