General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3332 reviews
DO NOT STAY HERE! YOU WILL ABSOLUTELY BE DISAPPOINTED!!!!
NEVER AGAIN!!! My family and I have been coming to Aruba before Ritz Carlton was even built. It’s our favorite family vacation. When the Ritz opened its doors, we were so excited and stayed here every year since February 2014. Every year we looked forward to this trip, beautiful and impeccable service. Over the years and most definitely post-COVID, we noticed a significant decline. This property is absolutely not what a Ritz Carlton brand is known for. They truly should be embarrassed. It’s no better than an overpriced Hampton Inn in the US! Ritz Carlton Corporate will definitely be hearing from me when I get back home! My experience within an hour of getting here! No towel service after 4:30. We asked someone about the towels and they said they would bring us the towels to the beach. Nope, never happened! Sheets/towels smell moldy. In fact the entire room has a dirty moldy odor. Room has no fridge. They have a room temperature cooler. Not sure what that even is! Asked for a mini fridge to be delivered while we left the room. We came back to find an old white mini fridge which was set up next to the bed. The fridge smelled so badly, it stunk up the entire room. Moved rooms 3x times only to find myself in the same limited view room!!! The room that I booked was a high floor ocean front room. What I received was a limited view room on the 2nd floor. I immediately called and they moved me to another limited view room. Called again and they again moved me to another limited room. I called to speak to a manager and was told no one was available. Then was advised, they would not have a problem refunding me if I would be happier elsewhere. Unbelievable! I couldn’t believe my ears!!!! I have been coming here for 9 years straight and this is how they treat their loyal guests. I am disgusted and will never be staying here again! I chose not to leave since I was exhausted from traveling all day and it was 10pm at this point. I will be making a reservation elsewhere and getting out of here ASAP! Will update my review and let you know how this goes! Everyone please heed my warning. I have been coming to Aruba for 20 years. DO YOURSELF A FAVOR AND STAY AT THE HYATT. Beautiful property and much better service. Ritz Carlton Aruba is a JOKE!!!
Best place to relax and enjoy on the island
We enjoyed our staycation verry much and we cant go back home without thanking our house keeper Maritsa Rueda who is excellent at her job not to forget casino vip desk and everybody else working there
Long awaited trip
We have been trying to get back here since 2015. The staff provided first class service all the way around. Sharon with room service was extremely helpful our first night after a long day travel g and this set the tone for the rest of the trip. The beach staff including Delwin took great care of us every day on the beach. Fantastic trip all the way around and we can’t wait to get back Thank you rc staff
The Best Hotel in Aruba!!! 5-Stars
The Ritz Carlton in Aruba is a no-brainer! The kind staff, cleanliness of the hotel, accommodations are unsurpassed here! We have been coming here since they built it and the customer service by everyone is 5-stars every year! We came for my 50th Birthday this year, walked into the room with hand-written cards, balloons, drinks and above all "anything else we can do to make your stay nicer!" - We LOVED the new mini-bus customized drink bar! Jose could not of been better or kinder! Our drinks were so fresh and amazing. Relaxing by the pool, Nate, came up to us making sure everything was going well for us and asked if there was anything else he could do for us. I said "we are good, just getting ready to walk over to the spa and schedule a massage sometime this week." He literally went above and beyond and said, I will do that for you, no problem Mrs. Hagan when would you like to go? Within 30 minutes, he came back to the pool and said I was all set for Thursday (I never even left the pool!). Between the food always being an A+, the staff and service an A+ and just the most beautiful, clean, friendly, hotel on the island, run here!!! Thank you Ritz Carlton Aruba, we applaud you, year after year! Well Done!!!
Quiet and relaxing beach vacation.
Great hotel. Clean rooms. The beach and pool area is perfect. Plenty of beach and pool-side seating with adequate umbrellas and shade. Complementary sunscreen is a plus. Possibly the best part of it is the pop-up bar at the beach/pool with Jose is amazing! The quality of the drinks are matched with perfect presentation.