The Ritz-Carlton Aruba

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3700 reviews

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  Ritz is lucky to have you Mario!!

  Staying at the Ritz for the first time has been an unforgettable experience, and it’s truly the people here who make it exceptional. We’re in Aruba celebrating my son’s first birthday, and tonight’s dinner at Casa Nova turned into something really special—thanks to our server, Mario (who absolutely deserves the nickname “The super Mario”). We initially chose an outdoor table, but with a cranky baby and restless kids, things quickly became stressful. Mario immediately stepped in with such patience, warmth, and genuine care. Without hesitation, he reassured us that he would make our evening better—and he truly delivered. He thoughtfully arranged for us to move to a more comfortable indoor table, making sure our kids were at ease and that we could actually relax and enjoy the night. What stood out wasn’t just the action, but the way he did it—with humility, kindness, and a calm, friendly presence that completely turned our evening around. He went above and beyond in every sense, not because he had to, but because he genuinely cared. This is exactly what sets the Ritz apart—the people. Mario is a shining example of the level of service and heart that defines this brand. We will never forget his warmth and exceptional hospitality. Ritz is truly lucky to have him

  Apr 21, 2026
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  10/10 will be coming back

  Went for our Honeymoon, we enjoyed every minute of our stay, the staff was friendly and welcoming. On our last night my husband and I booked a private dinner and it was the best food we had our entire stay and that says a lot because we the food was amazing everywhere else. Chef Lucien Pantoflet was phenomenal and even came out to speak to us. Shahir was a our waiter and he was the most wonderful person, super friendly and personal, and on top of that very attentive with our service, he even went above and beyond to get us a cocktail from the other bar because we mentioned we wanted to try it. On top of that they gave us a nice souvenir. It was truly an amazing experience 10/10. Would do it again!!

  Apr 19, 2026
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  An outstanding time in Aruba

  This is our second time staying at the Ritz Carlton and each time it gets even better! The service cannot be beat. Everyone makes you feel special. From the front desk, to the wait staff, to the service on the beach - they teat you like you are their number one guest. The beach is beautiful. We got bumped up to a suite and the room was amazing. I can't say enough about this place. We will definitely be back soon

  Apr 19, 2026
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  The perfect tequila sunrise 🌅

  Our experience at the pop-up bar at the The Ritz-Carlton Aruba this past October was truly unforgettable—and Jose was the reason why. From the moment we sat down, he made us feel welcomed and taken care of in a way that felt genuine and effortless. His cocktails were not only beautifully presented, but also perfectly crafted—every detail was on point. You can tell he takes pride in what he does, and it absolutely shows in the experience he creates. What stood out the most was how Jose turned a simple night out into a memorable part of our trip. It wasn’t just about the drinks—it was the energy, the conversation, and the level of service that made it feel so special. We can't wait to see him in June for the marathon, and without a doubt, visiting Jose again is at the top of our list. Thank you for such an amazing experience—we can’t wait to be back! 🍍🥥🍹

  Apr 18, 2026
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  Mixed feelings

  Very mixed feelings about my recent 8-night stay. Although I love this property and it's my favorite Ritz-Carlton, I didn't see any acknowledgment of my loyalty or my multiple stays at the Ritz-Carlton Aruba. No fruit, chocolate, champagne, nothing. The last time I stayed at this hotel, I ended up having 150K or so in Bonvoy points added to my account because of my experience at the beach. Again, like the last stay, I have nothing but compliments for the Pool Staff. I'd give them an 11 out of 10. The Front Desk gets an 8/10. The restaurants 10/10. All of the Hosts, Servers, and Managers 10/10. Maid Service 9/10. Overall, I gave it an 8.5/10. It should be a perfect 10/10, as I expect from my favorite hotel brand, The Ritz-Carlton. I want to come back, and I know that I will. I'm hoping to come back the last week of summer. A couple of side notes for either great or poor service The pool staff went above and beyond to make sure my family had the best time. The employee at the van where you get smoothies and daiquiris provided poor service, no communication, and I had to wait for him to finish his conversation with his girlfriend. Last, there were dirty plates and wet towels on the table just outside the elevator doors on my floor. It was there for over 6 hours. Bathrooms are extremely clean. The Club n/a because I didn't go there, but I remember from previous stays. This is the most beautiful Club Lounge I've personally been to. I will be back! That said, thank you for your email and request for my feedback. TWEN

  Apr 17, 2026