General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3410 reviews
Excellent for adults but may be boring for kids
EXCELLENT Ritz service and attention. Overall, it was a wonderful beach resort vacation for us. This review is overdue so I hope I remember everything that might be helpful: - People are warm, hospitable, helpful. Except maybe one or two servers, everyone we encountered gave us excellent service. We appreciate the special balloons & chocolates! Thank you so much!!! - Room was clean, large and our room attendant Maritza was fantastic! Thank you for always keeping our room clean and stocked. We had a pull-out sofa bed for our child, Nespresso machine for coffee in the morning to sit out on the balcony and enjoy. There was plenty of storage for our 5 day visit. Bathrooms had a large soak-in tub, large shower and spacious all around. - Restaurants - we ate at all the restaurants on property, the grill for most of our lunches was very good, food took a while to come out but it's island time. The fisherman's sandwich was our favorite! We had excellent steak at BLT for dinner. We ate at the lobby lounge a couple of nights which had a decent selection when we wanted just easy/comfy. Nonna was our only disappointment primarily because the service was terrible. The buffet breakfast every morning is well worth the price, large variety and good quality. - Beach - they had some non-motorized water toys you can use (kayaks, snorkels and paddle boards). Wish they had some beach toys for the kiddos, that would be my biggest suggestion...some sand toys or floats would be nice. Guys will set up your beach chairs for you but it does get crowded. They have plenty of sunblock and water out so no need to pack sunblock. - Pool - we didn't use the pool that much. Both the adult and the family pools are relatively small and not very interesting/fun. - What we loved about this resort is that the vibe is more quiet and calm, they don't have pumping loud music piped in everywhere. We hate going to a resort looking for some R&R and forced to listen to loud music. However, on the flip side of a Resort being quiet is that this resort can be very BORING for KIDS/Teens. This is the major area where this resort could improve- wish there were more kid activities. We had no kid activities our entire stay and we were here for 5 nights. When we walked the beach to other resorts, they had shell painting, games, etc for kids for nominal prices (like $5 or some free). I really wish the Ritz would implement more kids activities. - Casino - I walked through one evening and they were playing bingo. Didn't seem like a bustling casino which some may like or not. Anyway, overall, we really enjoyed stay. Thank you to everyone who made our stay special!
The people are what make this hotel a great place
Overall we had a wonderful stay at this property. There were a few things that were disappointing but the good things outweigh the negatives. Most importantly, the people that work at the Ritz genuinely care about service. The pool and beach team were friendly and attentive. They go out of their way to assist you. The beach is beautiful. The sunsets are gorgeous. The rooms are spacious and clean. The spa is relaxing and can be accessed at any time during your stay. Finally, the hotel is quiet and relaxing. A few things were not as expected. We booked an ocean view room. The room we had did not have a view of the ocean as you can see in the picture. I spoke with the manager who told me the room I booked was indeed an ocean view category room. She was very apologetic with my disappointment and offered to find ways to remedy my frustration. The beach is beautiful but small. You do need to wake up early if you want a beach chair within the first three rows. They do not enforce the 2 hour rule. We witnessed someone leave a bag of snacks on one of their four chairs and not return until 2p. Extremely inconsiderate but shouldn’t even be allowed. The food at this Ritz is not the quality of other Ritz Carlton’s. Breakfast was mediocre. BLT was nothing special with very slow service. The people, the beach and the relaxed vibe really make the difference.
Incredible stay! Top notch service and property
We really enjoyed our time at the Ritz Carlton Aruba! I had initially booked next door at the Marriott, but the Ritz was not much more expensive and seemed to be better for a family vacation with a 4 yr old so I switched it. While I'm sure we would've enjoyed the Marriott, we were SO happy with the Ritz! From the minute we arrived, we were met with the nicest, most attentive staff (and a glass of champagne at check in doesn't hurt, either, lol), which continued the entire duration of our trip. Seriously, we did not encounter a single staff member who did not go above and beyond to make our experience amazing. Here are some of the most notable things that may help you decide on staying: - Beautiful property! Not a detail was missed. The carpets were clean/plush, the rooms were spacious, views incredible, grounds were well maintained - Nicest beach on the strip! It was by far the cleanest and most peaceful/least busy part of the beach. Being at the end of the hotel strip, you didn't get a ton of walkers passing through. we never had a problem getting chairs and the beach staff worked so hard to meet everyone's needs! - Pool - while we felt the family pool was adequate for our stay (and our daughter really enjoyed it!), we felt that was the only part that could've used some updating. It was not super big, but again, you're probably going for the beach experience anyway! Plenty of chairs. - Amenities - the beach amenities were such a luxury! sunglasses cleaner wipes, cold towels, ample amounts of sunscreen, kids activities, ice water, etc. Also, while we couldn't get super late checkout to accommodate our later flight, we were advised of the "departure lounge" at the spa where we could shower and get ready for our flight. It was so nice! - Food - We ate at the lobby bar a few times - incredible sushi, particularly the Poke bowls! The poolside bar/restaurant was also great, and our dinner at Casa de Nonna was delicious! - Service - again, top notch. Our room cleaner, Elba, was the sweetest lady who took extra care to our room/cleaning times because we had our daughter with us. She even brought our daughter special treats throughout the stay. It was so thoughtful of her! Our only thing we wished different would be to have been closer to some restaurants/shops. Other than that, we wouldn't have changed a thing!
Be prepared to pay $100/night for resort fees . Food is garbage and rooms are small outdated. Will never set a food in any Ritz after this. Location is away from all and you need a taxi to do anything. I feel bad writing this because if the staff who were very courteous and polite
“Ok” but Disappointing Value Overall
Not what I expected of a Ritz Carlton property. Not handicap accessible at all, and although the service was very good overall, the overall value simply isn’t there. Seems like every time you turn around you were hit with yet another “service charge”. Breakfast buffet was ok but again almost $100 for 2 with service changes and tips etc. The adult pool is in desperate need of renovation and is more like a kiddie pool 30” deep and not real clean. We rented a cabana the entire week which was very nice however questioning overall value as it cost almost as much as a room at other hotels. Great service, nice people but not accessible and not a value added property.