The Ritz-Carlton Aruba

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3677 reviews

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  Subpar in every way

  I have been a Ritz Carlton traveler for 30 years . I’ve had wonderful experiences at most but I must say since Marriott took over the brand it’s just a glorified Marriott without the prestige attention to customer service . I still carry and use a Ritz Carlton credit card . No one today realizes the prestige that card once held . I spent the majority of my time putting out customer service problems stemming from pure lack of training and ridiculous rules such as “dynamic pricing” in regard to spa services when you are given a starting price I found out even with no add one they can name their spa prices at whim . Depends on capacity , the time of day , ridiculous so do not trust the pricing . The app for getting chairs at the pool is ridiculous you can’t possibly know what you’re booking in advance and when you figure it out you need to jump through hoops to get your chairs booked properly . They threaten to fire people if you ask a day in advance a real person not the app. It’s maddening . No one knew what the right hand was doing . And I’m a platinum elite member the upgrade I was entitled to was laughable and they said the Latin Ritz Carlton’s run different, they sure do . For the prices such as virgin cocktails at 17.00 a pop and just no sense of the old Ritz ladies and gentleman , I will go to the Hyatt next trip . This one is all glamor and glitz but absolutely no substance to show it was indeed a poor substitute for the real thing .

  Mar 07, 2026
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  Welcome Home - Our Favorite Place - A+ Every time!

  My wife and I just returned from four incredible nights at The Ritz-Carlton, Aruba, and once again we left feeling the same thing we always do: complete gratitude and a strong pull to come back as soon as possible. We have traveled the world and stayed at some truly spectacular properties. Yet we continue to choose The Ritz-Carlton Aruba as our favorite place because it genuinely feels like home. When the staff says “welcome home,” it is not a scripted greeting. It is a feeling that is reinforced through every conversation, every thoughtful gesture, and every moment of care throughout the stay. This was our fourth visit in the past two and a half years. We already have another trip booked later this year, this time bringing our two sons. That alone speaks volumes. The people are what make this property extraordinary. David Coster treats us like family from the moment we arrive. His warmth and leadership are felt throughout the entire resort. Each morning at Solanio starts with Kate’s smile. She greets us like old friends and even shares pictures of her niece, which makes breakfast feel personal and joyful. Jun, Edward, and Janet at Solanio are top notch, attentive, kind, and consistently excellent. Angela at Casa Nonna is remarkable. She will work with the chef to create special dishes that are not even on the menu just to make your evening perfect. Jean Paul ensures everything runs seamlessly there, and Jeanine at BLT runs an exceptional restaurant with professionalism and grace. Youssef, whether at Madero or greeting guests near the bus stop, is always welcoming and engaging. Sor in housekeeping surprised us with extra chocolates to bring home to our boys. It was such a thoughtful touch and meant more than she probably knows. And Susana, who oversees the property, ensures that excellence is delivered at every turn. The beach is breathtaking. Wide, pristine, and swimmable with calm, crystal clear water. The weather is as predictable and perfect as anywhere in the Caribbean. Sunshine, steady trade winds, and that unmistakable Aruba glow. The rooms are beautiful and meticulously maintained. The dining across the property is outstanding. But what truly sets this place apart is the heart behind the hospitality. When you combine one of the most beautiful beaches in the world, consistently gorgeous weather, and a team that makes you feel like you belong, why look anywhere else? For us, it is total perfection. We leave rested, grateful, and already counting down the days until we return. This is not just a resort to us. It is home.

  Mar 02, 2026
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  Wonderful luxury stay for families!

  We had a magical time during our second visit to the RC Aruba (we also stayed there in February 2023). The property really does a fantastic job of making all guests, including families, feel welcome. My wife and I were greeted with a welcome drink as soon as we entered the lobby. Our kids were greeted with welcome gifts--including a backpack and activity books. We also love that this property has 2 swimming pools--one for adults only and one for families. This is great, because it ensures that nobody will ever complain about the activities of kid playing in the "family" swimming pool. The water was the perfect temperature and they provide constant poolside service from about 11am-6pm. In addition to what you can order, the hotel does a great job of making you feel like luxury by offering free giveaways. Usually there was a free foodcart in the lobby in the afternoon--one day they were given away crudite and another day was mini belgian pancakes. Then, at the pool, they gave away popcorn and snowcones around 1pm and then ice pops for the kids around 3pm. Bottled water is also free and plentiful. The beach is spectacular--a large private space just for hotel guests. The water was the perfect temperature for swimming and the hotel offers free swim activities (kayaks, canoes, paddleboards) available for guests. We took advantage of the kayaks on two occasions. The rooms were well kept and there was daily housekeeping service as well as evening turndown service. We dined at Soliano several times for breakfast--which has both a luxurious buffet as well as a great a la carte option. We also had dinner at Casa Nonna and BLT Steak. Both were great meals that had a number of kid-friendly as well as vegetarian-friendly options. A few times my wife and I ended the night with a drink in the lobby bar--which was lively and included live music. I'd like to highlight the stellar work of both Jose and Angelique. Jose runs the mixology bus in the courtyard--he is a beverage wizard! He made us some of the most amazing cocktails and mocktails that I had ever seen or tasted. Also, two of our kids did an activity in the kids club and Angelique made sure that they had a fantastic time. This was a great respite to them at the right time, because the heat was getting to them at that point. So they enjoyed 3 hours of air conditioning and indoor activities. We had a wonderful time during our 2nd visit and most definitely anticipate returning for a 3rd stay in a year or two!

  Mar 01, 2026
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  Staff and the water are great

  The service is typical Ritz with all staff going above and beyond to try and help in any way possible That being said the hotel is truly dated but clean. My issue is the food. Not decent not ok Bad! Lunch was returned due to overcooked and clearly frozen Mahi with a mayo heavy Caesar dressing. Worst in a long time Switched for a house salad with shrimp. Dressing goopy sweet and salty over the top Shrimp NOT cleaned Dinner we tried the sushi and shrimp tempura truly inauthentic and not enjoyable On a positive note the breakfast buffet was very good but we will be going off property for the rest of the meals

  Mar 01, 2026
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  Outdoor Pool Bar (VW Bus)

  Must go to Jose at the VW bus bar out by the pool. His drinks are amazing, he uses high quality fruit and ingredients. If you have questions he’s excellent and will make sure you are happy. Also, the drinks and bar setup are aesthetically pleasing. His warmth and kindness can’t be beat!

  Feb 28, 2026