Welcome to The Reserve, the new all-inclusive boutique resort at the Paradisus Punta Cana. This deluxe luxury hotel in Punta Cana has a spectacular swimming pool with water ritual as well as a children’s pool with slides. It also provides a YHI Spa, Family Concierge service, the finest dining, a private golf course, a fully equipped gym, and a fun Kids Zone with great facilities for children.
We also provide transport to the beach, and free access to all of the services, facilities and restaurants of our sister resort at Paradisus Punta Cana (except Royal Service areas).
Property Information
{{title}}
Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24453 reviews
-
Jan 21, 2025Most Recent Stay
The level of service and hospitality is much better at other islands. The beach was full of trash on most days and not one person picked it up. The constant selling of absolutely anything from either workers on the beach or even their own staff is annoying. There was only a handful of employees that we felt were at the level this hotel is suggesting they are. Food choices were not bad, although they became repetitive. The reservation of restaurant reviews is legit, however $20 here and there got us what we wanted and needed so everyone unfortunately not fair, could be bought, which sucks for the people who would never think about doing something like that or its not part of their culture. Activities for kids were far and beyond, but hey take a 2 hour tour to hear about what we could sell you, and they will get us some water park tickets for the day. No thank you- again, $20 to a worker got us in no problem and we didn't need to waste hours out of our day. I must say the grounds are impeccable, hats off to all of the grounds staff. a good brand of alcohol doesn't exist here again unless your privileged ( or in our case we were nice to the workers and gained a relationship which went a long way) So , to sum it all up, i think this hotel has a long way to go to become something special. Right now its just a nice hotel on the water. The lack of hospitality is genuinely missing and you cant just get that. Hire staff that fit your mission, it'll be better for the guests instead of having to deal with staff that doesn't want to be there. Last item- individual restaurants ask if you have a food allergy. However i don't think they understand what the allergies actually are. Lactose is what everyone assumes but dairy allergy is not a lactose allergy, they are quite different. The level of English speaking cooks or servers to get answers to questions is far to come by, and when you did find someone, they didn't know for sure. Knowledge is key. Training is a must. I am a Chef at a resort as well, and man to I feel luckily with how knowledgeable my staff is and the level of training that we have gone through to make sure these situations that I dealt with at palma real doesn't happen. It all starts from above- Above needs to implement change and this hotel will only be average until change takes place. Shout out to Jose from bar in between blue agave and Italian, as well as Ricky from the buffet! They were excellent!
-
Jan 21, 2025Punta Cana 2025
The resort is beautiful and well laid out. The property is very clean and beaches are well kept and nice for walking. The food is average for an all inclusive but overall good. Making reservations for the restaurants was frustrating because you could only book 2 days at a time and to try to get in at 7 was near impossible although when you walked by the restaurants at that time they were basically empty? The adult pool was lovely and quiet which was nice after spending a couple of days at the main pool where all of the activities were happening and very loud music! It’s great to have both options. The adult only buffet was closed the entire time we were there which didn’t make sense as we were told the resort was at 85% capacity? Getting chairs around the pools was no problem at all, there were always plenty of them empty. Entertainment in the evenings was good but they could turn the volume down as you couldn’t hear yourself think while it was on.
-
Jan 21, 2025Truly blissful & spectacular
We literally felt like we were on the set of a TV show. they made us feel like royalty and family at the same time. I definitely recommend staying in the Reserve. Truly, it was over the top amazing. We highly recommend and we will be back. Thank you, Yeison, for the exquisite experience.
-
Jan 21, 2025
Holiday
Excellent resort good food and service good value for the money staff very friendly great location and great facilities consigares on top of things keeping you informed
-
Jan 20, 2025
Best bar
Alberto was the ! You have to go to 90 degrees bar! The service was amazing! Alberto let me play my music ! The service was great ! He got a cake for my fiancés birthday!!!!! I loved it everyone was attentive until the end. Anyone that comes to this resort needs to visit this bar. And no. Kidsssssss