Resort Details
- AQUAThe renaissance of Italian cuisine with a wide range of salads and select pastas.
- BanaAsian fusion, sushi and teppanyaki.
- Fuego Latin BistroFuego is a fusion that accents the fresh ingredints from Latin America.
- Gabi BeachOcean-front international a la carte breakfast, lunch and dinner with seafood specialties.
- Gabi Club
International breakfast and lunch. Cotemporary fusion cuisine for dinner. Available for The Reserve guests. Family friendly.
- Hydro Grill
Poolside grill restaurant exclusive for guests of The Reserve section.
- MoleFeaturing a variation of the traditional and comtemporay Mexican cuisine with innovative presentations.
- Naos
Travel the world enjoying the best international cuisine with an extensive and varied show cooking buffet; discover a culinary oasis with delicious dishes made right in front of you.
- The GrillSteakhouse with an Argentinian touch.
- VentoThe secret that encapsulates the gastronomic art is found in the olive oil, bread and wine.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- COVID test onsite
- Elevators Not Available†
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available†
- Pool
- Restaurant†
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
† Fees may apply
- Bike rental †
- Children's program, onsiteKids Zone for kids 12 years old and younger. It includes Walled gardens, Jungle Gym, mini waterpark, overnight camping experience, Cinema featuring kid movie time, game room with PS3, XBOX 360, and Wii, and mini buffet for kids.
- Direct access to a beach
- Fitness center on-site
- Gambling †Slot machines, American Roulette, Caribbean Poker and Blackjack.
- Hot tub2 Indoor Hot Tubs
- Motorized Water Sports †
- Non-Motorized Water SportsScuba diving, canoeing, windsurfing, water biking, diving.
- PoolThere are 3 pools onsite. Large free-form pool with swim-up bar.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 4 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25559 reviews
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Dec 26, 2025Some tips if you go
The positives: the resort is sparkling clean. We had a two bedroom suite which was magnificent. Big and clean. We had two separate bedrooms for 3 adults with every amenity you can dream of there was a common area with a couch and TV and little table. Tips and average features: the food is mediocre at best. The Japanese restaurant is really good - do hibachi. The buffet is a free-for-all. The food is sort of mashed together. The kids touch things, especially the desserts. For someone who likes things as germ-free as possible, this might not be your taste. We have a nice concierge who was very accommodating. His name is Alam Most important, take at least 100 $1 bills. We left ours at home. Big mistake. You can’t get decent service if you don’t tip. Some of the servers at the buffet didn’t even acknowledge your presence if you didn’t give them money. There is no beach. You can only go snorkeling as an excursion and it’s very expensive. All the excursions for that matter are expensive. They are constantly trying to upsell you as well. Order breakfast room service the night before. They came right on time.
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Dec 25, 2025So far an awful experience- it can only get better from here I guess.
We arrived this afternoon and so far this has been an awful experience. We have three adults in one room which sleeps four- four private. We were given a king bed and literally an ottoman. This is NOT a sofa bed. It doesn’t unfold and even at 5’3” I can’t lie flat on it. The bar fridge had one soda and one beer and no snacks. Only two towels for a room that sleeps four. We were told there were no other rooms available and they would bring a rollaway bed and towels. Four requests to housekeeping and front desk and still no bed. When it finally arrived, only sheets were provided. No pillow. Had to make numerous requests for towels until finally another towel was delivered. I know other people have mentioned a butler and a beach bag and other amenities. We definitely were not given any of these- not even robes and only two clothes hangers in a room! So disappointing. We were happy to pay to upgrade to The Reserve but this was not available. So far it’s been a miserable day but the good part is that it can only get better from here!
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Dec 25, 2025Anniversary trip
Our consigliere Emmanuel Villa made our trip great, planned and relaxing. Helped to book restaurants, find resources and help a fix needed in the room. Dinners were great, Mila, Flora, Blue Agave was great. Breakfast and Lunch wasnt that good as food was not very good. Fresh stations were ok tho.
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Dec 25, 2025Good time away to relax.
It was a joyfully relaxing stay. There is a lot of support and plenty of things to do. We had fun participating in the daily activities and visiting the pool.
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Dec 24, 2025
Excellent!
Gentle, polite and attentive staff. Rodolfo Barcellos (reservation), Floranlly Caipio , Chame ( restaurant manager) Lizandro/Franklin/Antonio (guest desk) Robson /Jean ( front desk) Restaurant personel: Exepcional capitan Romeris / Kendry/Glenis/Alondra/Diane/Virturdes/Vamilet/ Fraimy/Alexan/Melvin/Melquis
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.