Resort Details
- AQUAThe renaissance of Italian cuisine with a wide range of salads and select pastas.
- BanaAsian fusion, sushi and teppanyaki.
- Fuego Latin BistroFuego is a fusion that accents the fresh ingredints from Latin America.
- Gabi BeachOcean-front international a la carte breakfast, lunch and dinner with seafood specialties.
- Gabi Club
International breakfast and lunch. Cotemporary fusion cuisine for dinner. Available for The Reserve guests. Family friendly.
- Hydro Grill
Poolside grill restaurant exclusive for guests of The Reserve section.
- MoleFeaturing a variation of the traditional and comtemporay Mexican cuisine with innovative presentations.
- Naos
Travel the world enjoying the best international cuisine with an extensive and varied show cooking buffet; discover a culinary oasis with delicious dishes made right in front of you.
- The GrillSteakhouse with an Argentinian touch.
- VentoThe secret that encapsulates the gastronomic art is found in the olive oil, bread and wine.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- COVID test onsite
- Elevators Not Available†
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available†
- Pool
- Restaurant†
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
† Fees may apply
- Bike rental †
- Children's program, onsiteKids Zone for kids 12 years old and younger. It includes Walled gardens, Jungle Gym, mini waterpark, overnight camping experience, Cinema featuring kid movie time, game room with PS3, XBOX 360, and Wii, and mini buffet for kids.
- Direct access to a beach
- Fitness center on-site
- Gambling †Slot machines, American Roulette, Caribbean Poker and Blackjack.
- Hot tub2 Indoor Hot Tubs
- Motorized Water Sports †
- Non-Motorized Water SportsScuba diving, canoeing, windsurfing, water biking, diving.
- PoolThere are 3 pools onsite. Large free-form pool with swim-up bar.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 4 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25464 reviews
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Dec 04, 2025Not the best
The Bellmen were the BEST at the resort. They were on top of things. Our stay was chaotic. Lots of construction. We travel extensively and this was our worst experience at an all inclusive. The food was cold unless it was during a reservation. The customer service was subpar. We asked our concierge for reservations and to schedule a shuttle. My husband asked for golf tee times twice and they didn’t follow up. They committed but never followed through. We were in the presidential suite and the first morning we had no running water. Since I had a spa appointment that morning, I asked our concierge if the spa had showers, they replied, “I think so”. Didn’t offer to check nor did they follow up to tell us the water issue was resolved. Had to continually follow up about reservations for dinner, which we only received 1 we wanted. The ATM wouldn’t work so the bellman graciously took us to another on property and that one didn’t work, we tried a 3rd and finally it worked. 30 minutes of searching. We never got the customer service that was promised for the “Reserve” area which is why we paid the extra money. We will not return to this resort.
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Dec 03, 2025
Disappointed
Andres, the concierge, was super unprofessional. Didn’t reply to our requests. He did what he wanted and not what we asked for
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Dec 03, 2025Good times with warm and professional staff
Wonderful resort with much to do! Adult area was awesome and quiet. The restaurants were exceptional and the Staff was efficient and provided very good service.
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Dec 02, 2025
The perfect family trip
The perfect winter getaway with the family. We travelled as 2 families with 2 small children and it really was the perfect set-up for us all. We had a swim-up room which was great for the kids. Service was attentive and personable. Rooms and whole resort were clean and had everything we needed. A special shout out to Christopher as our personal concierge who helped us book restaurants and all the things we needed, made the whole trip stress free!
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Dec 02, 2025
Delightful Family Experience
Great time, chilled location, great service, makes a trip with family very easy. Christopher our concierge, Christian the dr (when our kid got sick) and Arisleida in particular were wonderful.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.