These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Breakfast: Murray’s and Poseidon’s Table
- Lunch: Murray’s, Cocodrillo, and Amber
- Dinner: Murray’s, Seafire Steakhouse, Bimini Road, Poseidon’s Table, and Amber.
- The ‘Kids 5 & Under Eat Free’ promotion is available at the participating restaurants listed below. Atlantis reserves the right to modify the terms and conditions of the ‘Kids 5 & Under Eat Free’ promotion at its sole discretion at any time.
Unlimited access to a one-of-a kind 141-acre waterscape including Aquaventure, one of the largest water parks in the world. A savings up to $139 per person, per day.
Important information: Additional information available at check-in, black-out dates may apply.
Resort Details
- Various Restaurants
Known as the culinary capital of the Caribbean, Atlantis offers over 20 unique dining options, from casual beachside bites to local delights and upscale dinner venues. With the opening of Chef Michael White’s coastal Italian restaurant Paranza at The Cove, Atlantis has become the only resort in the region with three Michelin star-rated chefs: Michael White (Paranza), Nobu Matsuhisa (Nobu) and José Andrés (FISH by José Andrés).
Dining options located at The Reef include Starbucks, Fish, Paranza, Prech, and Frezca.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Casino†
- Children programs†
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Casino†
- Children programs†
- Children welcome
- Children's play area†
- Elevators
- Exercise gym†
- Fitness Facilities†
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- wedding packages available, starting at $5,000.
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsite †
Fully superivsed "edu-tainment" for ages 3-12 located in the Coral Towers of Atlantis.
- Direct access to a beach
- Fitness center on-site †
- Gambling †60,000 sqft- the largest in the Atlantic & Caribbean.
1,000 slots and just under 100 tables.
Pegasus race and sports book. - Golf location (onsite/nearby) †18 Holes
- Non-Motorized Water Sports †Guests may rent snorkel equipment at the Blue Adventures kiosk near the Cascades pool.
At Atlantis' Paradise Lagoon, guests can rent kayaks, aquatrikes, etc. - PoolThere is 1 pool on site. Cascades is the main pool at The Reef Atlantis, a semi-private all ages pool near the beach.
Reef Atlantis guests have full and complimentary access to all pools, waterslides, etc. at Atlantis. Guests can walk to these areas or take the complimentary resort shuttles to other Atlantis towers. - Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 4 tennis courts onsite. There are 4 lit tennis courts onsite.
- Water activities †Water park - mayan temple , power tower
- Golf †Golf Course located within a Mile of Property.
- Scuba diving †
- On-site EntertainmentLive entertaintment at Marina Village. Casino, nightclub, lounge, Comedy Club, movie theater located in the Coral Towers.
Seasonal headline concerts, called Atlantis Live! features artists such as Alanis Morrisette, Fergie, Rob Thomas and Maroon 5. Concert details can be found on Atlantis.com.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3087 reviews
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Apr 02, 2026Beautiful place to visit, probably won’t go back because of the lack of hospitality
Beautiful island, very nice pools and water park. Customer service was very underwhelming and lacked hospitality. Food was really expensive.
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Apr 01, 2026We will be back!
Atlantis was a full family experience, something here for all ages. Staff was outstanding, resort offers upscale amenities and a variety and large footprint allows for a diverse but intimate atmosphere.
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Mar 31, 2026Disappointing
I shared this feedback directly with the hotel but haven’t received a meaningful response, so I’m posting here to help set expectations for other families. Our stay at Atlantis was disappointing, mainly due to poor service and lack of basic customer care. Check-in took far too long, and the front desk staff was not friendly or accommodating. That set the tone for the trip. Our room was located near a mechanical area with a constant, high-pitched buzzing noise. We asked multiple times to switch rooms and were told nothing was available, even though availability showed online. The front desk made no real effort to help. After four days of asking the front desk and guest services for help relocating rooms with no progress, I contacted Chase Travel, who we booked the resort through. I then spent two hours on the phone trying to get the hotel to engage. The front desk wouldn’t answer calls or speak with the representative. Eventually, a manager allowed us to switch rooms, and we still had to pay more. This should have been handled quickly, not after days of frustration and lost vacation time. The rooms themselves were spacious and clean. We stayed in a one-bedroom suite. If you can, pay the extra $100-$200 for an ocean view to avoid the mechanical area noise, but do it before you arrive. Our original room was on the 10th floor above the main entrance and still had constant noise. Another group we were with stayed on the ocean end of the 15th floor and had no issue. If you book a harbor view, try to get as close to the ocean side as possible. At the pool and waterpark, staff were not helpful when we couldn’t locate one of our children. On top of that, waterslide staff denied my son access even though he met the height requirement, which brought him to tears. The situation was handled poorly. Throughout our stay, many employees came across as rude or dismissive. It often felt like we were an inconvenience rather than guests. At one point, I even looked into whether I might be unknowingly missing a cultural norm or expectation. I read that a more formal greeting is appreciated, so I made a point to greet staff with “Good morning/afternoon/evening, how are you?” instead of a simple “hi.” It may have helped slightly in some cases, but overall the interactions still felt unfriendly. There were a few positives. The bell desk team was great. The bartenders at Good Lies (the mini golf / sports bar) stood out as some of the best employees we encountered. They worked very hard despite being understaffed. We also had a nice dinner at Amber’s. The service was friendly and the food was decent. Overall, the experience did not match expectations for a resort of this level. If you’re planning a trip here, go in with adjusted expectations.
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Mar 29, 2026
Our third time at the Reef and we still love it!
Our family loves The Reef at Atlantis! I love that I can get in over 20,000 steps a day while on vacation! Being from NYC, the walking is such a huge draw for me, especially as since I'm traveling with young kids. I don't worry about them running in front of me on the resort's lovely paths. They and I, are pooped by the end of the day!
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Mar 25, 2026
Premium Price - Disappointing Value
READ BEFORE YOU BOOK – Reef Hotel (Family of 5, Kids Ages 1–7) We stayed at the Reef as a family of five with young kids, and for the price, this property simply did not deliver the value we expected. KIDS CLUB: $75 per child for just 2 hours (not a typo). There is only one kids club serving all four Atlantis properties, making it both limited and expensive. For families, this is a major downside. Constructive suggestion to Atlantis: there is a large, underutilized gym space between the Royal and Cove that could be repurposed into an expanded kids club. This would significantly improve the guest experience without making families feel nickel-and-dimed. WATER PARK: This is the highlight of Atlantis. The water park is excellent, well-designed, and something the kids truly enjoyed every day. POOL & BEACH: The pools are NOT heated, which makes them uncomfortable outside peak summer months. Service is also very inconsistent. We sat at the Reef pool for over an hour without seeing a server. If you want food or drinks, you’re better off sitting near a bar or restaurant. For a resort at this price point, service should be much better. RESTAURANTS & FOOD: Dining was one of the biggest frustrations. • The Reef has very limited options (basically Starbucks and a basic pool restaurant) • The better restaurants are at The Cove and The Coral. However, most Cove restaurants were fully booked throughout our stay, so reservations need to be made well in advance • The Coral is a long walk, especially with young kids • There is only one buffet in all of Atlantis (at The Royal), and the food was average at best We ended up eating at Shake Shack multiple times—not because we planned to, but because it was one of the few reliable and accessible options. Overall, food quality and availability across the resort were disappointing. DOLPHIN VS SEA LION EXPERIENCE: We did both. If you have to choose, go with the sea lion experience. It was more interactive and enjoyable. The dolphin experience did not have a photographer during our visit, which made it difficult to capture the moment. You also cannot bring your phone into the water, so someone must stay on shore to take pictures. If there is no photographer available for dolphins, I would skip it entirely. Sea Lion was awesome all around! BOTTOM LINE: Atlantis has some great features, especially the water park, but the overall experience does not match the price. Between inconsistent service, limited dining availability, and high costs, it’s hard to justify for families. In the end, the most consistent highlights of our trip were the sea lion experience, the water park, and, surprisingly, Shake Shack.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card :
* $250 per room, per day (Subject to Change)Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed