Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Terrible experiencia
Si lo que buscas en mala comida (pésima , cero de 100) , mal servicio, que no arreglen tu habitación y que te discriminen por ser mexicano, acude a este hotel. Lo único bueno es la alberca, que es tal como la foto, hay filas excesivas para una bebida y tardas una hora en hacer check inn. Cero recomendable.
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Not so all inclusive No loungers.
Just got back from Cancun Grand oasis. Why are there not enough loungers in this place. They need to double the loungers on the beach and by the pools Just so people don't get short with each other ,and the not so all inclusive ala carts just 2 out of 6. No free drinks in the casino again, not so all inclusive . The coffee place in building 4 was great and the buffet on that side too was great too
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Lousy.
Don’t go, the attention depends on the ticket you bring and also the language you speak, party destination to more than not be able to especially for foreigners who will lose consciousness, so familiar nothing. And the benefits between categories are not worth it.
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Not an all inclusive
Food was terrible. Paid for room cleaning; sheets were changed and no towels. Ran out of water in the room. Used soda to brush teeth. As someone else mentioned, cocaine, vapes and pot sold at pool. Long lines to get drinks and bartenders requested tips BEFORE they would provide drinks. People had their phones and backpacks stolen from pool deck. Worst all inclusive I have stayed at.
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Very good treatment from all the or staff
Very good waiter treatment surcharge Jimenez Chef Felipe Gerente Pedro Waiter Rodrigo Receptionist Ivon Celebrate my 31st Anniversary with dinner Spectacular thanks to this team of waiters x your attentions very good hotel good shows