General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A valid credit card or debit card to cover the $100 deposit for incidentals will be required at check-in. Guests may also be required to present a valid form of identification. Each guest(s) room is required to have one adult (21 years of age or older) occupying the room throughout the entire stay.
Resort Fee – Resort Fee Inclusions - Parking, wireless internet access, fitness center access, in-room local and toll-free calls, business center computer/internet, boarding pass printing.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1140 reviews
Rooms are AWFUL and not up to Hilton Vacation Club/HGV standards!
What a huge disappointment this property was! I was fooled into booking what I thought was a newly constructed Hilton Vacation Club property, but this is just a very old, dated independent hotel that Hilton slapped their name on. Hilton should be ashamed! The property and common grounds are nice, but the rooms are dilapidated and disgusting. Terrible smoke and mildew odors, grimy edges on cabinets, filthy grout in kitchen and bathrooms, ripped carpet, old dirty furniture in the living area and patio, and the most disgusting room phones I have ever seen (not that I use those but I did not want to touch them!). The staff is the only reason I gave this 2 stars instead of one. The front desk staff listened to our complaints about the room, but told us none of the rooms had been renovated. They said the only other room available was in a different building on the second floor (we requested the top floor in advance due to noise, privacy, and safety concerns). We checked out this room and while the odor was not as bad, it was actually on the ground floor with a view of the smoking area and an ugly wall. To make matters worse, we had the bellhop move our bags to this new room because we had to leave for an excursion, and when we returned I found one of our hard-sided suitcases had a huge dent in it! No one said anything to us to claim responsibility for the damage to my new suitcase. We met with the property manager the next morning as she offered us two other rooms, both of which were a big improvement over the previous two rooms because they were on upper floors with ocean views and seemed to be slightly less run-down. However the mildew odor persisted and gave me a sore throat. The property manager ended up discounting our stay to make up for the room condition, the hassle of switching rooms twice, and my damaged suitcase. I do appreciate this, but the experience with this property ruined our trip to Kauai. If our schedule wasn't so busy and if I could have found a room at another hotel, we would have left and stayed elsewhere. However there wasn't much availability and last minute rooms are very expensive here, plus we did not have time to pack our stuff and move to a different hotel for this 3 night stay. I don't understand how anyone could give this place 4 or 5 stars, unless they didn't stay in one of these dilapidated rooms or they have extremely low standards. We stayed at HGV properties on Oahu (Hilton Hawaiian Village) and the Big Island (Waikoloa - Kohala Suites) during this trip and both were outstanding - modern, clean, and with an upscale feel. The rooms here are on par with a run-down Motel 6. I stay at Hilton properties often in many different areas and the rooms here are by far the worst I have ever seen. Stay elsewhere until they renovate the rooms!
5* location, 3* facilities, overall very positive
Hilton just took over this property I believe in Aug/Sept 2022. I suspect they have plans to invest in the facilities because they are definitely “tired” looking in comparison to neighboring resorts (Hyatt, Marriott, Sheraton). See below. Location is 5*: I chose this property because I had a conference at the Hyatt next door and for proximity, it is a great choice, just a few minutes’ walk on the beautiful waterfront paths. Great beach and hiking in front of the Hyatt. In the other direction, Poipu beach is technically walkable as well. The grounds and rooms were very peaceful and quiet. Our ocean view 2BR was very spacious and quiet as well. The interior decor was old and very bland - all various shades of beige walls, carpet, tile - without any Hawaiian character. Noticeable peeling and rusting of the soffit/trim on the buildings. I think Hilton will need to do a significant remodel. In addition, aside from the nice pool area there are few amenities that justify the $40 resort fee. There is a pool bar that has some limited food/snacks and a small exercise room. I think this is fine if the plan for this property to be more a condo complex where people do a lot of their own cooking and just use it as a home base and occasionally spend some time at the pool. In that case it would be fine as long as they keep room rates and resort fees down for the value. Agree with another reviewer that accessibility could be a hassle especially getting to the ocean view buildings.
Good location, needs more care
The location was good and it was next to my conference hotel the grand Hyatt. The rooms were spacious. I paid for an ocean view but it was more like a partial ocean view. The walls were thin and I could hear the people upstairs at all hours walking around. They should invest in some sound proofing. They did clean one time which was enough for us but may not be enough for other people. They tried to sell a timeshare but definitely not worth it if this was their representation of a stay in one.
Worst Bed Ever
My unit was Bldg 1-302. My bed was spongy, it actually slide me from the head to the big sink in the middle. I was told there were no other mattresses in the whole complex, and it is a big complex. The house keepers and workers put a board under the mattress, that didn't work. Then they put the board, 2 egg crates one blue, the other was a dirty yellow, the bed was so high it would roll me off to the side. My last week of 3 weeks, they put the board and the blue egg crate, and a mattress cover on my bed. I had not choice but stay. It made my back and hip worst. I came back home in worst condition than when i got there. I had also told them, that I was disabled, the bath tub was to high to get into, and the toilet was almost to the floor. Befgore my arrival I requested a Ocean View, I didn't get that, I was told the room they had for me had to be change, because at the end of my first week, it was up for annual maintenance, of course I didn't believe, because at check the young man acted as if he was doing something shady. He could have given someone elese my room. There was some people who act like they cared anytime we would call they would say I'll see what i can do. Those are Monique and Darshelle in management. Immie, Queenie, and Norma. These people know the Hell we were put through, and then the charged me a $247.31 resort fee.
basic condo for high fees in an excellent location
High resort fee for few in-unit amenities: NO beach gear (umbrella, beach chairs, cooler). Kitchen poor: old pots/pans, no Tupperware storage, no recycling bin. Staff super friendly, location excellent, but not enough bang for big $$$.