The Karol Hotel St Petersburg Clearwater a Tribute Portfolio Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

91 reviews

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  Such a nice and rewarding getaway -again!

  Karol Hotel has been a favorite weekend getaway spot for last 3 years! Our stay this past weekend was another excellent experience. The entire staff is so courteous and professional. And the attention to every detail that makes it so special. Wr were unexpectedly surprised when soon after check in a Happy Birthday card with vouchers for breakfast were slipped under our door. We are Marriott members but did not mention husband’s upcoming birthday. How they could have been aware? I have no idea but isn’t that what makes a special place remarkable? The breakfast/brunch each morning in the Bistro downstairs was so delicious. A huge shout out to the server Renee who we were fortunate to have both mornings. Despite the place being busy she provided excellent service and was most personable. We also had drinks and appetizers on Friday night in the Elite club downstairs. I don’t recall the bartender’s name but he did a great job, as well. We were sitting over in the back area and when he began to get busy at the bar he had a female staff member come in a couple of times to check on us. That was another example of such attention to detail. In summary, I will share what makes this a great place to stay. Gracious staff. Lovely, quiet rooms. I find their beds to be very comfortable and love their linens. Bascams, which is owned by the same couple, is right down the street. They serve excellent food.

  Oct 29, 2025
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  Poor customer service, strange lounge, tasteless food

  The worst hotel check in I have ever had. The person seemed rather disinterested about it and I had to remind her several times about everything she was supposed to during check in… for example she would forget to give us breakfast cards. She also tried to say that late check out for platinum members would be at 2pm when it’s clearly supposed to be 4pm, if needed. On weekends the brunch is from 8am to 2:30pm, so as far as we know there is no earlier breakfast. The lounge is the strangest Bonvoy lounge I have seen for platinum members. They only have a few drinks in a small fridge, like two cans of Diet Coke and a few other sodas and very small bottles of milk. There is not an option to put a do not disturb sign at the door if you do not want your room serviced. My food at the brunch was rather miserably prepared, tasteless and a small portion. The orange juice was not a real orange juice. I would certainly not stay here again unless I had to for some reason. The rooms are spacious but rather poorly lit up at night. The TV does not move to one side or another if you are trying to watch it from the corner chair.

  Oct 25, 2025
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  Warm Welcome

  We got back super late after the Chris Brown concert and were honestly drained. Gregory was the only one working, but you’d never know it. He got us water, extra towels, and still had a calm, welcoming vibe. That kind of service sticks with you.

  Aug 03, 2025
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  The best experience I have had!

  We didn’t expect much at 2 am but the overnight guy Greg went above and beyond. Bottles of water and positive energy after a long night at the Chris Brown concert. Can’t thank him enough he really took care of everyone like it was nothing.

  Aug 03, 2025
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  Amazing Stay

  Late night check in, but the front desk guy was chill. Dude had great energy, cracked a joke, and made the whole thing feel effortless. Felt more like I was staying with a friend than a hotel.

  Aug 02, 2025