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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
358 reviews
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Nov 12, 2024Great location, very small room
The room is VERY small. It was advertised as a room with a balcony, however we could not go out on the balcony, i.e. no chairs, you can barely stand up, it’s more like a edge. The hotel is really old so you hear everything, paper thin walls. The shower in the room is nice and the hotel is very well situated. As a platinum member you do get free breakfast and you get free mini bar! That was a nice perk! We would likely look for another option on our next stay. Service was good
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Nov 04, 2024Explorer the Ivens in Lisbon
This is a Marriott Autograph Hotel in the Chiado neighborhood of Lisbon. We were in a well-appointed suite. The bed was comfortable. Not a lot of plugs for the electronics so bring a multi-adaptor. The room had a hand held shower and a rain shower combo but as with many hotels in Spain and Portugal you need to aim the hand held nozzle towards the wall when getting in or else you may flood the floor when it first sprays. The neighborhood had plenty of stores open late and some very good gelato places. The hotel has an explorer theme with staff dressed as African explorers as Mr Ivens was an explorer and the hotel uses his name as does an adjacent street. The breakfast was very good. I would go there again.
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Nov 01, 2024
Very Disappointed
Very disappointed. The hotel was chosen by friends with whom we are traveling. We travel 3 months each year. We always book a suite. We're in room 107. It is the oddest shaped room. In approx. 500 square feet, there are two separate bathrooms. We're boarding a ship for a 3 week cruise. We have 4 pieces of luggage with barely room to open two. The staff are very friendly and helpful. The restaurant was extremely noisy with music blasting up to 90dB. We are platinum elite members. I would NEVER stay at this hotel again. Very disappointed.
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Oct 27, 2024Best of the best
We landed around 9:30 am at the airport, and the hotel had pre-arranged transport. Our room wasn’t quite ready, so they recommended we grab a drink at Rocco’s, the attached restaurant. After about an hour, our room was ready, which was still long before the official check-in. We booked a king suite, but they upgraded us to the king suite with balcony, which was amazing – two full bathrooms, living room, sitting room, two balconies, and so much space! Here are the things I want to know when I’m booking a hotel: Amenities: The room had a hair dryer, two robes, two sets of slippers, shampoo (which was pretty watery), conditioner, bath gel, a toiletry kit with Emory board, Q-tips and cotton balls, espresso machine and hot water carafe with tea bags, mini bar with water, juice, beer, soda, champagne and vodka (which was included, except the vodka and champagne), and a snack box, which was not included. The pillows were fluffy, and the toilet paper was soft, but my favorite amenity was the unlimited bottled water! Special touches: Each night, turndown service came with a new treat – lavender oil for a good night’s sleep, two glasses of port with pastel de natas, recommendations of upcoming city events, etc. Restaurant – Rocco’s is attached and opened at 6:30 am for breakfast. There was a buffet with scrambled eggs, link sausage, mushrooms; pastries, yogurt, granola/dry cereals, sliced meat, and fruit. You could also order off the menu to get omelets, French toast, pancakes, etc. We never ate dinner there, but we did grab a drink at the bar a couple of times and it was lively! Staff – 5 stars. Every member seemed to think about what we needed before we needed it (umbrellas on a rainy day, extra bottles of water when we said we were leaving for the day). Location – great location in the middle of Chiado. It was an easy walk to the Rossio train station, Praça do Comércio, and many restaurants and shops.
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Oct 20, 2024
Lovely hotel
This is a beautiful boutique hotel! It is clean, welcoming and has lovely decor. The breakfast every morning at Rocco’s is amazing, and the staff is very attentive. We also ate at Rocco’s one evening, and it was delicious! I highly recommend making a reservation there before you get to the hotel. I easily would have rated this 4.5 stars, because it really is charming, but I felt the check in and concierge staff didn’t seem to have the same enthusiasm or welcoming attitude that other staff had. I would definitely stay here again, though.