The Hotel Lucerne Autograph Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

576 reviews

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  Great time in Lucerne

  Great boutique hotel. Amazing staff who are all very friendly and accommodating. Great location as well to centrally walk/bus/train anywhere.

  Sep 02, 2025
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  Terrible Experience - don’t stay here

  We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere.

  Aug 30, 2025
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  A nice place to stay.

  Nestled in a residential area it is a small hotel with big rooms & extremely pleasing staff.The surroundings are a bonus with an open garden like area ,a bustling cafe with open air seating and the best part is very close proximity to the Lucern station, markets,chapel bridge, boating lake & old town.It is also well connected with Trams & buses.The inside decor of rooms is interesting with romanting painted ceiling though the lighting around the entrance aŕea of room lacks adequate lighting.The bathroom is big with tub & double sink .The backside outside the bath had some plants which needed attention.The blinds are electronically controlled with a press of button. The housekeeping function was also efficiently performed by the ever smiling reception staff.There is a weekly market of used goods in the square around the hotel being set up by the locals.

  Aug 25, 2025
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  Excellent location and spacious, well appointed room

  We stayed at the hotel in August for 3 nights and occupied 2 room categories. The penthouse room was gorgeous, with the balcony/ terrace overlooking the city being the absolute highlight. This room was bright and spacious and well appointed. The other room was a suite as well on.level 5,, but was way darker in decor and lighting. This room too was spacious and well appointed. Service staff at the reception were very helpful and cheerful and made the stay that much more pleasant. Location is fabulous. With young kids, being this close to a park was an absolute winner. The train station, department store, restaurants, chapel bridge, boat cruises were all within a 5-15 minute relaxed walk distance.

  Aug 04, 2025
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  Tired Rooms, Worse Mattress

  We stayed at this hotel over a decade ago when it was a hip, independent boutique property. Sadly, its current incarnation under Marriott’s Autograph Collection is a shadow of its former self. The rooms are dated and poorly maintained: scuffed timber floors, tired furnishings, and old, frayed towels. One of the face towels we had looked like a rag. There was no minibar, the bathroom plugs didn’t work, and worst of all, the mattresses in two separate rooms we stayed in were both uncomfortably hard that made sleep nearly impossible. The breakfast was equally disappointing, with a sparse, uninspired spread—I was served the saddest-looking fried eggs I’ve ever seen. This is, at best, a three-and-a-half-star hotel and should not be marketed as an upscale property. While the service was warm and the location remains excellent, the hotel is long overdue for a complete refurbishment.

  Jul 27, 2025