Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
LocationQuintana Roo, Mexico
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating16954 reviews
Mediocre at best
We’ve just come back from staying here and overall we wish we’d booked somewhere else. Having been to a number of 5* Mexico resorts we thought we had a pretty good idea of what we were getting however this time around, It didn’t live up to expectations. The good - staff are friendly - part is in a jungle so you see coti’s and monkeys - Italian, French and Mediterranean restaurants are ok - nice to have an al a carte option for lunch (Mediterranean) - drinks are good and top shelf - you can order room service and only pay 80 pesos for delivery (which I needed when husband was too poorly to go for dinner) - burgers down the beach are great The bad - Mexican restaurant is not nice at all - 2 of the restaurants were closed for refurbishment ( Thai and sushi) and this was one of the reasons why we booked this hotel. Really there are 5 restaurants - husband had a bad tummy for 5 out of the 7 days we were on holiday - deluxe room we booked was far from deluxe, it smelt and was a small, white box so we chose to upgrade with our friends to a 2 bed suite for $500 dollars - no turn down service in room - room cleaner didn’t replace any of the amenity kits, flannel ect after they were used on the 1st day - service by the pool areas are hit and miss. Some days we would get waiter service, others ( adults only pool) we didn’t get anyone - service in restaurants was again good sometimes and then very poor other times eg, not replacing cutlery when needed or having to ask for spoons all the time - ice cream and coffee shop you have to pay for Overall don’t waste your money.
High five to the Fives!
We have just returned from a fantastic stay at The Fives and based on our experience we will definitely return. Firstly, we were upgraded to a one-bedroom suite which was beautiful, very spacious and well equipped. We didn’t make full use of the kitchen as we were on holiday so enjoyed the vast array of food available around the resort. You will never go hungry! Lots of snacks available, room service as well as restaurants. The grounds are immaculate & feels like paradise - you can do as much or as little as you like when you’re there. We headed out on a few excursions including Chichen Itza, Tulum and swimming with turtles in Akumel as well as a few trips to Cenote’s and our personal favourite, a night out at Coco Bongo’s! We enjoyed spotting a range of animals around the resort including many entertaining spider monkeys, Coati’s, squirrels, iguanas, a woodpecker, beautiful birds, fish & the resort cat in the plaza. We found all the staff around the resort super friendly and helpful, they really did make our trip extra memorable. They are an absolute credit to the hotel and work so hard. Pablo & Abram at the infinity pool looked after us well and nothing was a problem for them and helped translate the instructions with my medication. Jamie in the Tequila bar made us several beautiful pornstar martini’s and Raul Lazcano was the most attentive waiter at the Plaza/Gin Bar - he always remembered our drinks & specific twists and took really good care of us. Both of our Ambassadors, Julio and Fernhando at Villa 20 helped us with any questions/queries we had and booked our restaurants during our stay and were there to greet us each day/night with a very warm welcome. Raphael from the Sea Olive during the day and Arezzo in the evenings was really helpful and friendly and the food in both restaurants was delicious and of great quality. Weather has been beautiful, we’ve ate and drank very well, almost too well… and met some amazing people, both guests & staff. After a day at the beautiful beach or lazing around the pool we enjoyed the entertainment in the plaza. We read so many negative reviews before our stay but are so pleased we tried it for ourselves. We arrived with an open mind and have left with some fantastic memories and are feeling chilled out and relaxed. We’re already planning on returning next year we’ve enjoyed it so much.
A Wonderful Time with Great Staff!
My girlfriend and I have just come back from our second trip here in a year, and yet again it was absolutely lovely - if not better than before! The hotel is beautiful, with wonderful pools and a beautiful beach. We also both had a chance to see some of the local natural wildlife (including our newfound best friend, a big lizard called Thomas). We had a an incredibly relaxing time, made lots of new friends around the hotel with fellow residents and staff. That was likely helped by always being in a great mood, thanks to all the delicious food (and numerous bars, but don’t tell anyone that) which we ensured to make use of. The staff very much make the hotel, being super kind and helpful, as well as always keen to chat and make you feel welcome. There are a few special staff members I want to call out who made our stay extra special - My girlfriend and I spent most of our time in the Lizzards Pool, thanks to the swim up bar, and Nancy, Manuel and later Raul who all worked on the bar were all fantastic both as bar staff and as good conversation. Thanks to all of them, many strangers and I became friends over many shots, and they made each day a lot of fun. My girlfriend and I had our breakfast in the Brasserie most days thanks to the delicious buffet food on offer, and the service was always good, but in particular I want to mention Rodolfo and Gabriel, who were always smiley and friendly despite our numerous and complex drinks orders - and they never made any mistakes! We also ate at the other restaurants regularly, and I want to mention some staff from these places - Maricelda and Enoc, in Mestizo, both did an amazing job with our orders and also shared jokes with our family. Greg, in Sea Olive (apologies, I do not know the full name), was very much a gentleman and lovely man to have as a waiter. And in Abrazzo, where the service was always impeccable, Shannatt and Adriano both stood out as being professional, hard working and very good at their jobs when serving us. My girlfriend and I were also lucky enough to book ourselves the romantic dinner on the beach offered by the hotel, recommended to us by our ambassador, and Ariel (our waiter on this dinner) was very high quality service as well as being fantastic (and welcome) conversation. He was a great waiter to have for such a lovely occasion. We would also often go to Cantina for drinks (and I would recommend you go as well - fantastic cocktails!). Ivan stood out here as being great at cocktails, friendly with customers, and a good bar man. Last but not least, Julian from Lizzard Pool Activities and Eduardo our ambassador were two very big and very good impacts on our holiday. Julian always brought a huge amount of energy, friendliness and enthusiasm to his work that really encouraged me and lots of others to join in on the activities, which made our days a lot more fun. And Eduardo was a fantastic ambassador - he was always there to help when needed, always willing to take extra steps to help as much as he could, and he was always chatty, smiling and friendly throughout the whole holiday. We are very grateful for both of them. A fantastic stay, in a fantastic hotel supported by fantastic staff!
Pool Fun time
The pool fun team were great at entertaining the children, Otto and Damian at the pool bar were fabulous as was Pedro - thank you 🌊☀️🎉 Hotel itself was inconsistent in its service but made special by Individuals who went out of their way to be helpful and kind 👍☀️🌊
Daniel, Lorena, Goanna Osbelia of the entertainment are the best at their jobs. Great activities at the Lizards pool. Everyone should try it. These guys are great . And the Lizards restaurant is good as well.