Fairmont Copley Plaza has been a symbol of Boston's rich history and elegance since its gala opening in 1912. Centrally located in beautiful Back Bay, this luxury hotel is just steps from many popular historic sites, as well as the celebrated boutiques on Newbury Street. Our dedicated team delivers incomparable hospitality, impeccable service and attention to detail to ensure your stay is perfect. With the completion of an extensive renovation of each of the hotel’s 383 well-appointed guestrooms and suites, the restoration of the ballrooms and public spaces, and the addition of a contemporary, rooftop health club, Fairmont Copley Plaza shines more brightly than ever before.
Location
Back Bay AreaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pets of all sizes are welcome in the hotel at a cost of $25/night (subject to change). The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Guide dogs are always welcome and exempt of charges.
For individuals who are not able to travel with their pet, the hotel offers the services of Catie Copley, Canine Ambassador. Catie, a black Labrador formerly trained as a guide dog, warmly greets guests upon arrival to the hotel. She is also available for scheduled walks and runs with guests. Please visit the Concierge Desk to make your appointment.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4486 reviews
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May 26, 2023I wouldn’t stay here again if they paid me
Despite confirming our reservation 3 times and requesting a high floor (the hotel confirmed the reservation and 6th floor reservations) we checked in and learned they had moved our room to lowest floor the day we checked in. The room we were eventually assigned clearly had a smoker in it. The room, closet and bathroom reeked of cigarette smoke. The room was very dated. Toilet was from another century and required you to touch all surfaces to reach the flush. Sink was cracked. Cleaning staff entered the room without warning at at 9:30 am before we had checked out. And the restaurant experience was about as poor as you could get. Clam chowder appetizer arrived stone cold. Was returned to be heated…then the main course arrived at the same time as the appetizer. We had asked for bread….which arrived after our meal was finished. To pay $50/night for valet parking and for the valet parking to take 30 minutes each time to get your car is ridiculous.
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May 18, 2023Great location- rooms need attention
First let me say the positives. The hotel is in a great central location, the communal areas are very beautiful, the bed was comfy and the domestic staff were wonderful. The problem for me is the value for money, the check in process and the general up keep of the rooms. We arrived early for check in and the room wasn’t ready- obviously no problem. The reception staff took our luggage to store and said we would receive a text when our room was ready. Went out for a late lunch and then the actual check in time passed and still no communication from the hotel. We decided to return and ask if the room was ready. Ended up queuing at reception for about 25 minutes- some of this time taken up with staff just chatting to each other- to be told our room was ready, so the text was never coming. No comment on this from reception staff. We stayed in a studio room, an upgrade related to how we had booked the room. The room was nice enough with a comfy bed but there was serious damage and wear and tear to many of the fixtures which just took the shine off of the room- especially since we were paying £500 per night. Examples of issues being the backing peeling of the electric mirror in the bathroom and damage to the unit the TV was sitting on (photographed). The hotel clearly needs to spend some money on room maintenance. There were a couple of other things that irked. Firstly the hotel does not provide complimentary Wi-Fi, something which seems very old fashioned, instead charging guests who are already forking out a high nightly rate $10/day for access. We had breakfast in the hotel restaurant on our last morning which was very nice but some of the pricing was just bizarre- $8 for a NESPRESSO coffee- a pod which costs less than $1. And for tea $9- for a tea bag and some hot water? Overall a great location but there seemed to be a lot of hotels in the area and I wonder if these may be better value for money. The Fairmont is relying on the brand and the history of the building to attract customers paying higher rates. That’s fine but they need to at least make sure the rooms are up to standard.
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May 14, 2023Grand and gorgeous
What a beautiful grand property! The lobby is gorgeous and the location is central and so convenient. Room was large and comfortable. The furnishings in the room looked a little worn out but nothing too major. Food and drinks in the lobby bar were excellent and service was impeccable. Was a wonderful stay!
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May 13, 2023
Kudos to the Events Team at the Copley!
We recently held a bridal tea party/shower at the Copley that was perfectly executed and enjoyed by all of our family and friends. Our event planner (Lauren Bowker) was amazing. No detail was too small or inconsequential for her. She was professional at all times and promptly responded to all of our inquires within 24 hours. She made everything so very easy! She went above and beyond when it came to realizing our vision. We can't say enough about the entire events team. The food was delicious (thank you Chef Dave); and the events team (Christina, Julio, Barbara, Carlos and Hamid) were friendly, approachable and helpful. Bravo to the Copley for making this special day all the more memorable. We cannot thank you enough.
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May 09, 2023Comparable to a 2-Star Motel
Literally comparable to a 2 star motel. Upon arrival, our room was not ready, and we were told that we would receive a text when it was. By 4:30pm, we had not received anything, so we went back to check and were informed that they forgot to send the text. No big deal, but I would have liked to know so we could have went back earlier to settle in. We dropped our bags off and ran back out to dinner. Once we arrived back, the room was extremely stuffy, and the air conditioning was making a loud noise. We had it set for 66 degrees, but he room temperature was 71. I went to the front desk to let them know the issues, and the woman at the desk was extremely dismissive. I told her it was impossible to sleep with the air conditioning grinding and screaming. She went to speak to her manager and came back with a few options. The first was to wait anywhere from 30-40 minutes for a technician to check on the air. This did not guarantee it getting fixed and I explained that it was 10:30 at night and we wanted to get to sleep. We had an early morning. Her next option was to downgrade to a queen bed with no price reduction. Again, unacceptable since I booked a king room. Finally, she said she could upgrade us, but we would have to pay an extra $75 per night. I am not sure why I would need to pay when the room we were given was not up to standard and had a broken air conditioner. She said she would leave a note for the manager in the morning to get back to us if we were unhappy with these options. A technician never came, and the following day, no one reached out. We were never given a new room, never given a follow-up, and only upon check out, when I revisited this issue, was I told that the most they could do was remove the amenity fee of $60. Again, the attitude was rude, dismissive, and very condescending. At the Fairmount Copley, I was expecting a much higher standard of customer service and room quality. The fact we had horrible sleep for two nights because of an air conditioning system that was knocking, grinding, and banging constantly, and a super hot room is disgraceful. On top of this, the room itself was horrible (which I never complained about). The bed was so physically worn that it was on a feline angle. The carpet was stained and ripped in several places, and the bathroom mirror was broken on all sides. To top it off, both times we needed our car from the valet, it was not ready, even though we called and spoke to the desk at least an hour in advanced. Totally unprofessional. I am still waiting for a follow-up, which was promised to me at check out and no one has reached out. There are so many other hotels in this area, don’t waste your money on this one!