The Fairmont Banff Springs

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9928 reviews

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  A Wonderful Anniversary and Family Getaway!

  We had such a wonderful stay at Fairmont Banff Springs! This trip was extra special to us as we were celebrating our wedding anniversary while also enjoying a family getaway and babymoon. We loved having access to the Gold Lounge, and everyone we encountered, from the front desk to housekeeping, was so friendly and welcoming. One of our favorite parts of the trip was the private Bucket List Tour with Laurie Schwartz. She was fantastic! We learned so much about Banff’s history, wildlife, current events, and even got some great local recommendations. You can tell she genuinely loves what she does and enjoys sharing her knowledge. Traveling with a toddler while pregnant isn’t always easy, but Laurie was so thoughtful and accommodating throughout the tour. She even took some amazing family photos for us! Beyond being a great guide, she was simply a lovely person to spend time with. This trip gave us so many special memories, and we couldn’t have asked for a better way to celebrate. We hope to return someday as a family of four! -Park family

  Nov 03, 2026
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  Beautiful property, inconsistent service at best

  Fairmont Banff Springs is a stunning hotel in a spectacular setting and the property is absolutely beautiful. The service, unfortunately, fell short of our expectations. Check-in and billing: After waiting in line, we were sent to a separate floor for Fairmont Gold check-in. It was quick, but the following night a note was slipped under our door saying I had failed to provide a credit card at check-in, which no one had asked for. When I went to the front desk the next morning, I was told the card was only for incidentals. It was then charged in full for everything up to that point. Dining: When we had dinner at Waldhaus, one of the restaurants on the property, I was told I could not charge dinner to my room. I was then handed a card machine with suggested tip rates that felt like robbery given the lack of service. Simple requests like salt, pepper and ketchup took far too long. Staff continuity: We had stayed at the same property less than a year earlier, and my daughter recognized only two familiar faces among the staff. By contrast, at other luxury hotels we visit regularly, the lounge staff have been there for years and still remember us. Gold Lounge: We spent a lot of time in the lounge, and the staff never greeted us or learned our names, something other club lounges do very well. We had only a few interactions with them, and they did not go well. The dress code was not enforced: two guests came into the lounge wearing only their room robes, two days in a row.. it seemed to make other guest uncomfortable especially when they were getting food. When I asked the Gold desk for help planning an activity, I was asked to come back in 20 minutes. I did, but no one followed up, so we went to the main desk for help instead. The highlights: The best part of our visit was the private Bucket List Tour with Gina. She was knowledgeable and personable, and she tailored our time together to things that were really meaningful and memorable for us. If you stay here, book it. The Wilderness Hike, offered every day at 12:30, was really enjoyable too. Bottom line: The hotel is beautiful and worth seeing, and the Bucket List Tour with Gina alone made the trip worthwhile. She is a class all her own. If you're paying for the Gold level, though, don't expect the personal, attentive service you'd find at comparable luxury properties.

  Oct 28, 2026
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  World-Class Service from Check-In to Chop House

  My wife and I recently stayed at the Fairmont Banff Springs, and we had a truly wonderful experience. From the moment we arrived, every single member of the staff was welcoming, attentive, and incredibly friendly. The hotel itself was immaculate. Our room was modern, comfortable, and spotless—the housekeeping team deserves huge praise for doing such an exceptional job throughout our stay. The dining was equally impressive. Our dinner at 1888 Chop House was exquisite, with top-notch food and service. We also enjoyed lunch at the Vermillion Room, where we were treated to a window table with a breathtaking view of the mountains alongside another excellent meal. We honestly cannot recommend this property highly enough. Thank you for a memorable stay. Warm regards, R. Reyes

  Oct 27, 2026
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  Picture perfect stay

  Lovely stay in beautiful Banff with an amazing view!! We experienced the spa and pools, amazing!

  Oct 26, 2026
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  Beautiful landmark, busy and touristy, best for activities.

  Banff Springs was the last of three Fairmont properties we stayed at in the Rockies over Thanksgiving weekend, and honestly, the room was my least favourite. Banff itself is beautiful, with lots of shops and restaurants close by, but it's also the most touristy and busy, and the hotel felt the same way. We stayed in a Gatehouse Suite. We appreciated the mountain views, and the room has been renovated, but the layout felt small, narrow and dated, and it wasn't functional for a family. With one child on the sofa bed and the other in a crib, it was tight. The bedroom was very narrow, and the only bathroom was by the main door, so I had to walk out through the living room to use it. The bathroom itself felt cramped too, with a tub squeezed in next to the shower, and it was hard for two people to stand in it at once. The chateau is stunning, but the layout is puzzling, and it took us a while to figure out how to reach the Gatehouse building by the skybridge. On the plus side, they were thoughtful with the kids. There was a baby amenity bag with a stuffy waiting in the crib, plus a diaper pail. This was the only Fairmont on our trip to provide that. As Accor Diamond members, we had Gold Lounge access, and it was good. The lounge is much bigger, with more selection than at Lake Louise, and the staff were friendly and efficient. The evening canapés were solid, and breakfast was a nice spread. Our Diamond welcome amenity was forgotten, though, and we received a small cheese board only after asking. A text service was available, but it wasn't as personal as at Jasper. The family activities were the highlight. We had a campfire with s'mores overlooking the snowy peaks, the kids loved the cookie decorating, and the caricature artist in the family room was friendly and professional. The pool is properly warm, with great views. We had Thanksgiving dinner at the Vermillion Room, and the food was great. The Alberta beef was excellent, and our waiter kindly arranged a half portion of turkey for our three-year-old. Overall, Banff Springs was the busiest of the three Fairmonts and didn't feel very relaxing, but it's a beautiful landmark with great family activities.

  Oct 26, 2026