The Fairmont Banff Springs

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9840 reviews

• 

  Beautiful hotel in the Rocky Mountains

  Beautiful hotel with a gorgeous view of the mountains. We took the hotel tour with Alex and he did an amazing job of walking us through the hotel and its history. The hotel has a large fitness center with classes and several pools.

  Mar 24, 2026
• 

  Excellent

  We only had breakfast brunch but it was amazing , beautiful view and amazing atmosphere, the food was exceptional. Try the omelette and the smoothies. Servants were great and welcoming but the front desk lady was a bit stuck up. Not too sure what for . Highly recommend to walk around the hotel especially the back balcony and the surprise corner in Banff . Must do!

  Mar 24, 2026
• 

  Beautiful hotel in a gorgeous setting, with five star service and a hefty price tag.

  I stayed at the Banff Springs for a wedding, enjoying two nights in their standard deluxe king room. Overall, I really enjoyed my stay. The hotel is beautiful and historic, with gorgeous mountain views and grand interior spaces. I also found the service to be exceptional across the board - the valets, bell team, check-in, and concierges were all friendly, professional, and quick. For on-site dining, I really only tried their Vermillion room for breakfast. It was well-prepared and used quality ingredients. I enjoyed a drink in the Rundle lounge one afternoon, which has gorgeous views. The room itself was spacious and well-appointed. A large closet, bathroom with rain-head shower, a mini fridge in the room along with glassware, and some helpful items like a corkscrew and coffee creamers in the fridge. The wedding experience was also great - their experienced wedding team made reception room look beautiful, and they were attentive to anything the wedding party or their guests wanted. The hotel experience was definitely five stars, but it also comes with a five star price tag. Costs for things like parking and on-site dining will quickly add-up, on top of a pretty hefty nightly room rate. I was able to access a discount becuase I was attending an on-site wedding, by the regular room rate (for their standard room) would have been $1,100 per night. This might put the hotel out of reach for travellers working within a budget. Overall, I recommend this hotel as a treat - something special to savour for a special occasion.

  Mar 23, 2026
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  Mixed Review: Super clean but lacks function and comfort

  I really loved the location and views of this hotel, but the layout and comfort levels just didn’t live up to the Fairmont name. ​ The Good ​Impeccable Cleanliness: I have to give credit where it’s due—the room was spotless. It’s clear the housekeeping staff takes great pride in their work. ​Thoughtful Amenities: A huge plus was being provided with a humidifier. It made the air quality much more comfortable and was a very nice touch. ​ The Not-So-Good ​The Bed: This was the biggest disappointment. The mattress was significantly worn and sunk right into the middle. It felt like sleeping in a taco, which led to a pretty restless night. ​ Poor Room Layout: Despite the upgrade as an Accor member, the room felt cramped and poorly thought out. The closet is tiny, and there is a baffling lack of flat surfaces for me to layout smaller personal items. ​Lack of Functionality: For a higher-tier room, you expect a certain flow, but the furniture placement and ackward placement of TV made the space feel non-functional.

  Mar 08, 2026
• 

  meh

  I found it interesting to stay at the property and take it historical tour, but I would never book it again. Our room was fine — just fine. A little dilapidated in certain ways, but tracked with the whole historical charm of the place I guess. Certainly not worth the expense or the inconvenience of the trip back and forth to town. The room was quiet enough, despite being across the hall from some sort of service entrance where discarded linens of some sort were routinely left laying around on the floor for multi-day spans. This place trips over its own feet as it ostensibly attempts to provide service but actually ends up creating a supercilious, unwelcoming experience. Wwe arrived late at night after being in transit since early morning, with a load of ski equipment and other heavy baggage. There was a long line of guests checking in, who were probably on the same flight we were. The two staff members manning the front desk were busy going over all sorts of information about things to do and places to visit, and holding up the line typing notes into their computer after each guest stepped away, rather than efficiently just processing the next party of exhausted bleary-eyed guests into their rooms. It would be lovely to have such personalized service, but only if the the hotel could staff its desk with a dedicated person for those guests who want me personalized attention at such a late hour. The hotel had asked for our estimated time of arrival, so it should’ve been no surprise how busy the line was going to be. Another example of this is the morning breakfast. Guests line upin a long queue while a single host ushers one party at a time, “refreshing them on the buffet offerings” instead of just getting people seated and eating. Again, lovely to provide that service, but maybe the hotel should staff itself appropriately so that it doesn’t become such a time sink for everybody in line. The ultimate expression of the problem with this place was when we attempted to check in, precisely on time, for a reservation at one of the on-site restaurants. Although we had a reservation, the host apparently didn’t see it on their screen and shuffled us aside to attend to the next guest, who was 15 minutes early! We were left standing there while the people behind us were ushered inside, as we fiddled with the clunky slow-to-load reservation app to pull up our confirmation (which we had!). And then to be told ‘not to worry, they weren’t that busy and could squeeze us in!’ We didn’t spend another penny at the on-site dining options. This would’ve been fun for maybe a day or two stay, but by the end of the week, I was absolutely itching to be rid of the place. Glad enough we checked it out. Feel no need to do so ever again.

  Mar 08, 2026