The Explorean Cozumel - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2505 reviews

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  A Great All Around Experience and a Great Value for Your Money

  We read many reviews before choosing to go to The Explorean Cozumel. What a great decision. The Explorean exceeded our expectations in every way. From our casita nestled in the near jungle setting to the amazing attentive staff we could not have asked for more. Each casita is basically a two story fourplex and each unit has its own private balcony that looks out into the jungle foliage. We had the King bed option and found everything we needed in the unit. Housekeeping was there every day without fail. The short walk from our casita to the lobby, pool and Lol K'an Restaurant was beautiful and always immaculately clean. There were very few times that my wife and I were walking on the path that we did not see one or even numerous staff members working on the grounds and keeping even the leaves swept from the pathway. Even the staff that tended to the grounds greeted us with a smile and a friendly "hola". Talk about service with a smile, the wait staff at the Lol K'an Restaurant were fantastic. Louis, Jesus, Gabriele, and Edwin were standouts in regards to service. It was not unusual for the staff to call you by name and remember if you wanted juice or coffee with your breakfast. Honestly, with the exception of the beach side Fish Shack, we ate all of our meals at Lol K'an. The food was great, plenty of menu options, always hot and the open air quiet jungle setting was wonderful. I don't know if they are there on a regular basis, but on Saturday night there was a talented musical duo that played live music. I just mentioned the beach side Fish Shack or Fish Hut. The real name is La Cervecheria. Great fresh seafood and everyday they had a different Chef's Special. If you are like us and are not fluent in Spanish, don't worry. I have to praise Jose for his ability and willingness to explain what the specials were. All the staff at the Fish Shack/Hut were very helpful and soon knew what we would be having to drink. Speaking of drinks. This is one all inclusive that does not skimp when it comes to their mixed drinks. Not being a connoisseur of alcoholic beverages, I cannot say that all the alcohol served was top shelf, but I recognized most liqueur at the bars as being name brand. I asked for Kalua on the rocks, and I got name brand Kalua not coffee liquor. If you are looking for the biggest bang for the buck, The Explorean has it. Besides all the things I have mentioned, Remember there are daily excursions that are included at no additional charge. If you have ever booked an excursion on a cruise or at an all inclusive you know that excursions can be pricey. At The Explorean, all you have to do is show up at the scheduled time on the correct day to have a wonderful excursion experience led by extremely helpful, friendly activities coordinators. I would be remiss if I did not at least mention by name some of the activities coordinators. Our first snorkeling excursion was with Jassiele and Santiago. These young men took about eight adults out to snorkel with some being novice, some not having snorkeled for 20-30 years. They were great. I don't believe anyone felt left behind, and they were so helpful and attentive. It was so pleasant when they referred to us as "familia". Jassiele is able to free dive and he would dive down and point out the different sea creatures. A great all around experience.

  Mar 29, 2026
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  Extraordinary

  Our snorkeling trip to El Cielo was an unforgettable experience, and what truly made it exceptional was the outstanding staff and level of service throughout the entire day. From the moment we arrived, the team was warm, welcoming, and incredibly organized. They took the time to explain the itinerary clearly, making sure everyone felt comfortable and excited about the adventure ahead. Their professionalism immediately stood out, but what impressed us most was how genuinely friendly and attentive they were. During the snorkeling portion, the guides (Vega Hoa and Nestor) were patient and highly knowledgeable. They ensured that everyone—regardless of experience level—felt safe and confident in the water. They were always nearby, pointing out marine life and making sure we didn’t miss the breathtaking starfish that El Cielo is known for. When we reached the area with the stingrays, the staff handled everything with great care and respect for the animals, creating a magical yet responsible encounter. The service went far beyond just guiding the tour. The crew frequently checked in on us, offered refreshments, and made sure we were comfortable at all times. Their positive energy was contagious, and it created a fun, relaxed atmosphere that made the whole trip even more enjoyable. What could have been just a beautiful snorkeling trip turned into a truly memorable experience thanks to the dedication and kindness of the staff. Their attention to detail, safety, and guest satisfaction made all the difference. I would highly recommend this excursion to anyone—not only for the stunning scenery of El Cielo, but for the incredible team that makes the experience so special.

  Mar 28, 2026
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  Awesome Cozumel trip

  We had a great time and the staff was wonderful!! The bartenders Henri and Moari went above and beyond. The tour guides Vega Hoa, Nestor, Ariel, Santiago and the rest of the guides made sure we had safe and fun trips as well as informative. Everyone was attentive and cordial. The food was excellent.

  Mar 28, 2026
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  Beautiful week in paradise!

  This quiet property (love the quiet setting and hot tub) and excursions (shout out to Cassiel and Vega!) made our week in Cozumel excellent. Especially loved the excursion to El Cielo - our best vacation day! Our rooms were so clean and comfortable. Loved our morning lattes and afternoon ice cream.

  Mar 26, 2026
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  Amazing experience with amazing staff

  Jassiel hau and Vega were the best

  Mar 26, 2026