Resort Details
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Grocery store
- Hairdresser/barber
- Health club
- Limousine service
- Luggage service
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Sauna
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1872 reviews
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Apr 03, 2026Exceptional service makes The Charleston Place a memorable stay
I left three books on a bedside table and came back to find that housekeeping had placed a stitched, leather CP bookmark on top of the short pile. I left my glasses case on the bureau and went out for a walk and came back to find a square envelope tucked underneath, containing a CP cleaning cloth. Perhaps you see these as little things, but to me, they point to the emphasis that The Charleston Place places on truly outstanding customer service. Step out of an Uber and by the time you get to the front door, you’re greeted by name. I came in early (on a red-eye flight) and was in my room by 11:00 am. And the room was spacious, well-appointed, and comfortable. Yes, there was noise from ongoing construction. That will end soon. And I’d very happily visit again.
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Apr 03, 2026Great facility; terrible experience
Beautiful facility; horrible experience. The physical facility is one of the top hotels we’ve been to. The staff was untrained and could not clear the valet area so we had to park in a city garage 3 blocks away and carry our bags on a city street. Construction noise on the ceiling of our room was unbearable. Our dinner reservation had been booked for a week before they realized the restaurant was not even open that night. An attendant woke us up delivering towels to the wrong room.
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Mar 31, 2026
Charleston Place Tennis Open Experience
It was great to be greeted by Sam. We especially loved the Palmetto breakfast with Alicia and Jacqueline. Such a positive and great tennis experience. This is our 4th year and looking forward to next year!!! CP is top notch fine hotel. I especially thank American Express for promoting this hotel!!! Have a blessed Easter!!! Hastings Family. PS Valet and front desk and cleaning crew were all spectacular!
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Mar 31, 2026
Cold Showers to Cold/Flu
Overall hotel is well-maintained and decor is timeless. The room is a bit dated, but clean and functional. However, expect cold showers (not even lukewarm) that do not get fixed even after requesting the front desk for engineers to be sent up. When I arrived at night, I hopped into the shower after running it for a few minutes, hoping it would get warm, but after waiting a little longer, I just went for it wanting desperately to hop into bed. The next day, I told the front desk and they said they would send someone up to fix it. I returned to the hotel in the afternoon, no note from the front desk, assuming they fixed it, and finally I could take a hot shower. That evening, I ran the water for 5 minutes, still cold, another 5 minutes, still cold. They did not fix it, notify me, or offer me another solution for another room. I was only staying another night after that so I didn't want to hassle anyone and just sucked up another couple of cold showers. Eventually the last night, I caught a cold, tried to request late check out, but was only given until noon due to being "fully booked". However, after checking with my colleagues, one was able to get her room until 2:30PM. It was disappointing the non-service I received for the stay. I hope others will have a better experience if choosing to stay here.
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Mar 28, 2026
Breakfast at the Palmetto.
Had the pleasure of breakfast at the Palmetto. Breakfast was extremely good and had the good fortune of having Hal as my server. He was was an extremely engaging individual and made the experience much more enjoyable than simply dining alone. He is/was a credit to his profession, and I am happy to extend my appreciation for his services.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableParties and events are allowed on siteThis property uses a grey water recycling system and eco-friendly cleaning productsSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Renovations: The following facilities or services will be unavailable from September 13 2024 to October 31 2025 (dates subject to change): Swimming pool
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee (November 01 - June 30): USD 45.60 per accommodation, per night The resort fee includes:Concierge serviceFitness center accessHealth club accessIn-room bottled waterIn-room coffeeNewspaperPool accessSpa accessHot tub access We have included all charges provided to us by the property.
Optional Fees: Fee for full breakfast: approximately USD 30 for adults and USD 20 for childrenCovered valet parking fee: USD 56 per night (in/out privileges)Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Hosted evening meal: USD 100 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.