Resort Details
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Grocery store
- Hairdresser/barber
- Health club
- Limousine service
- Luggage service
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Sauna
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1789 reviews
-
Dec 26, 2025Traditions
Valet was a major pain point during our stay and I felt bad for the valet guys. There were a lot rude guests that ended up taking precedence over my family when it came to the valet stuff and all we got were apologies. When we are told to wait and wait and it takes about 30 minutes or more for a valet guy to get our car, but then other guests get out of their cars and leave them unattended while we are following the rules and procedures is not the best look. Especially when these guests are being extremely rude, but my family just sat in our car and watched our mpg drop from 25 to 17 says a lot for how long we were in idle for and the one night my family needed to get to a reservation which they were 10 minutes late for which was fine thankfully. Check out and check in usually takes a while whenever we stay which is somewhat frustrating but I just stay patient and feel bad for the front desk people because again there are rude guests. Pool not being opened is disappointing since this has been our 2nd time staying this year and last year the pool was closed when we stayed in December. We have made this somewhat of a tradition over the last few years. Hearing the spa is going away for the next couple or few years is disappointing too since my daughter and I use the spa as a tradition too. I feel bad for the people who work at the hotel at the end of the day because it is not their fault the renovations are taking longer than anticipated and all of the employees seem to be working extremely hard. I love this hotel ever since my family started going to it in the early 90s so there is definitely sentimental value. The hotel has a lot going for it but this past visit my family and I were just disappointed in the pool not being finished, hearing the spa is going away, and valet.
-
Dec 26, 2025Beautiful Christmas decor and events, need more timely service
This was our family staycation for the second year in a row. The Christmas decor and event offerings were wonderful and the food at the Club Level was delicious. We also had a very friendy bellman and overall ths staff was kind and accomodating. However, we were very disappointed with that the check-in was over an hour late (and for a one night stay this was a lot of time and didn't give us much time to change for our evening activities) and valet service to leave took an hour for the car to come around.
-
Dec 25, 2025A pleasure through and through
I've been to quite a few five-star hotels all over the world, and service at The Charleston Place is in the top five. The equivalent of the old Savoy Hotel in London and the old Adlon Hotel in Berlin. From the housekeepers and room service waiters on up, each and every one was a professional at the top of their game. Example: when I asked the travel desk about the difficulty of getting an Uber back at the end of the day, he assured me -- correctly -- that there would be no problem, but seeing that I was still concerned, he handed me a card and said "If something happens and you get stuck I'll have a hotel black car out there in 30 minutes." The renovated rooms are among the most graceful I can remember, with just the right amount of open space and just the right amount of design & decoration. And we had plenty of room to spread out. There are two things that need improvement. The food service carts do not have hot-food compartments, and my breakfast arrived nearly cold every day, not the waiters fault at all. Second, the one day we went to breakfast downstairs, it took 45 minutes to get us food. The exquisite Bernardaud teapot did not keep the tea warm for more than a few minutes -- give me a thermos-style stainless steel one anytime.
-
Dec 24, 2025
Christmas at The Charleston Place is very special.
Christmas at The Charleston Place is very special. The decorations and special Christmas events like Mr & Mrs Claus and carolers were especially enjoyable. We plan to return next year and stay longer to enjoy everything.
-
Dec 19, 2025
A Special Place Undergoing Improvements
The Charleston Place Hotel has been our December destination for the past 20 consecutive years celebrating our anniversary. It is a luxurious, comfortable and special place. We book on the Club Level and enjoy the offerings and treats with little need to ever leave the hotel! Of course, it’s walking distance from many fun and exciting shopping, dining and cultural venues that we enjoy. The ample rooms are clean, well appointed, have comfortable beds, linens and furniture with lovely style and decorative accents. The staff were all above and beyond, taking care of our every need. We stayed during the hotel’s reimagining phase, and were aware of many restrictive conditions before booking this season. So to be fair, they did a good job accommodating all the construction happening while still maintaining their signature opulence and quality. With one exception regarding the room temperature to cold food served in Club Level. We dearly missed the pool, sauna and spa as well as the spacious Club dining areas but are comforted knowing they will all return when the work is completed!
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableParties and events are allowed on siteThis property uses a grey water recycling system and eco-friendly cleaning productsSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Renovations: The following facilities or services will be unavailable from September 13 2024 to October 31 2025 (dates subject to change): Swimming pool
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee (November 01 - June 30): USD 45.60 per accommodation, per night The resort fee includes:Concierge serviceFitness center accessHealth club accessIn-room bottled waterIn-room coffeeNewspaperPool accessSpa accessHot tub access We have included all charges provided to us by the property.
Optional Fees: Fee for full breakfast: approximately USD 30 for adults and USD 20 for childrenCovered valet parking fee: USD 56 per night (in/out privileges)Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Hosted evening meal: USD 100 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.