General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6150 reviews
Wonderful City Views
The views of the best City are perfection! The hotel is a tiny bit dated and can use an update. This hotel is quiet and has a convenient location. A suite here will give you very beautiful views of the city at night and during the day! Double views!
A great location to stay while visiting Chicago!
This was my family first vacation during Christmas time and the Swiss Hotel Chicago was a wonderful place to spend the holidays. A suite and adjoining rooms accommodations were well suited for a family of 5. We had a total of 3 full bathrooms! The hotel was decorated beautifully, the rooms were nice and comfortable, the staff were very pleasant and accommodating during our stay. We wanted for nothing and made so many memories there. We will definitely stay there again. The beds are so comfortable and our view was amazing!
A place to enjoy yourself and relax
Great had a wonderful time the staff was great room service was great the hotel is lovely I will stay at this hotel again just to experience the fun that I had there and enjoyed relaxing people and the setup have been in this hotel once before many years before enjoyed it then and I will come again I hope soon
Great hotel and staff. Location is great for lots of restaurants and bars. Cedric the valet was excellent! The Palm restaurant is in the lobby with great food and bar. The underground walkways between the Hyatt, Fairmont and the Swissotel made it nice to avoid the outside temperatures in the winter.
Family Fun Adventure
Great visit all the way around! Booked rooms online direct through Swissotel Chicago. Check in/out was seamless. Front staff were friendly and accommodating. Spectacular views! Our rooms were clean, comfortable, and cozy. Beds were very comfortable. Granddaughter slept peacefully through night in pack and play without any fuss. Shout out to Housekeeping and Maintenance staff! Recommend the higher floor rooms/suites at the north facing vertex (3104 was one of ours). Breakfast at the Palm hit the spot and a late night piece of Key Lime pie was over the top! Next time we'll try them for dinner. The valet parking service with in/out flexibility was quick, easy, and efficient from start to finish. Shout out to Cedric and the other attendants who helped us get to and fro while keeping our vehicle safe and sound in between. What can I say? I very rarely provide feedback but was compelled to chime in regarding this fun and memorable stay. We visited the Shedd aquarium and Children's museum at Navy Pier, which were both close to the hotel. Countless other Chicago attractions exist nearby! We look forward to our next Chicago adventure and will not hesitate to make Swissotel our first choice for lodging. The only disappointment involved email ghosting, and difficulty contacting the hotel by telephone. I first sent simple questions to email@example.com a week prior to our stay but never received a response. A subsequent phone call direct to the hotel was met with someone coughing into the phone then immediately placed into a hold queue for 22 minutes followed by an abrupt disconnect. An additional phone call succeeded and my questions were vaguely answered. That aside, we stuck with the reservation and were overall pleased with the outcome and experience! Eric