These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Personalized check-in and checkout with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Complimentary Wi-Fi inside the Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies, and other special treats
- Room service from 7 a.m. to 11 p.m.
- Dedicated beach area for Sun Club guests only
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Resort Details
- Coco Café
Enjoy coffees, teas, pastries and snacks served daily, 24 hours.
- Da Mario
This unique restaurant offers delicious Italian cuisine to guests aged 8 years and older.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillThe Seaside Grill offers eclectic, international cuisine paired with unforgettable beachside ambiance.
- The Snack MachineA variety of grilled favorites and snack foods served from a fun, colorful food truck.
- Tiki Taco
Every night, the culinary team at Tiki Taco serves up delicious Mexican specialties for guests.
- Various Bars / Lounges- Barracuda (Bar adjacent)
- Manatees (Main pool swim-up bar)
- Rendezvous (Main lobby bar offering cocktails and spirits)
- World CaféAs the name implies, the World Café features a diverse array of culinary highlights from some of the world's most unique destinations.
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- Solarium
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court
- Children's program, onsite
EXPLORER'S CLUB
At Sunscape Puerto Vallarta Resort & Spa, kids ages 3-12 will have a blast with all the fun-filled activities at the Explorer’s Club for Kids. All Explorer’s Club staff is certified by the Red Cross in CPR for children, designed to entertain the little ones with different programs based on science, nature and exploration.The program offers the following fully-supervised activities daily so mom and dad can have some alone time and peace of mind:
- Programs based on science, nature and exploration
- Arts & crafts
- Playground
- Movie nights
- Sand castle competitions
- Gaming consoles (available upon request and based on availability)
- Weekly campout adventure in the tents at the club or on the beach (with the parents’ approval)Parents can rest assured while their children participate in fun-filled activities because all Explorer’s Club staff members are certified by the Red Cross in child CPR.
- Fitness center on-siteOur fully equipped, air-conditioned fitness center will provide a full range of cardio conditioning activities and exercise equipment.
- Miniature golf †
- Pool
One main pool with a swim-up bar, and the brand new water park and beach wait service.
- Spa †Guests can enjoy a variety of massage treatments at the beautiful gazebo on the beach.
- Teen programs
CORE ZONE TEENS CLUB
The Core Zone features games, sports, activities and entertainment geared to teenagers ages 13-17 including:- Tournaments held at various times during the day
- Giant Jenga and Connect Four
- Board games
- Darts
- Ping Pong
- Pool table
- Air hockey
- Xbox One
- PS4
- PSVR Headset
- Flat screen TV for movies and musicThe resort’s Entertainment Team is there to ensure safety and responsibility while the teens take part in all the activities that are offered.
- Tennis court2 tennis courts on-site.
- Volleyball
- Fishing †
- Golf †
- Motorized Water Sports †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7653 reviews
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Jan 01, 2026Beware= this place is a dump.
We were here over christmas and it was absulutely the worst hotel experiecne I ahve ever had. Checking in was fine, we were assigned room 443, whcih unfortunatly was a hot mess- the air conditioning didn't work, the toilet was chracked and leaking all over the floor, the safe was inoperable, and housekeeping forgot to give us soap or toiletries. After multiple visits with the front desk and meeting and showing things to maintence, a total of about 5 hours of our trip wasted, the agreeed the air conditioning was not working and didn't know how to fix it, and the toilet was cracked and leaking. Hosuekeeping brough us towels, and the rtepair man replaced the safe. However, it was 85-90 degrees plus humidity inside the room, and we and the childrne were unable to sleep well. the front desk after mutlip[le askes agtreed to move us to a working room the following day but were unable to upgrade us, even at cost to a room with air conditioning. The room we moved to the following day smelled like urine, and did nt ahve hot water int he shwoers or sink. The food was ho-hum, tolerable, but not what I would expect from a hyatt propterty. At breakfast the first day, in the world cafe, my children were swarmed by aboit 30-25 bees, and it left them in tears. We tried to go inside to eat at tiki taco, but also found theor air conditining was also not working, and it was roasting inside- upwards of 90 degrees. overallt he xepreice was one of the worst travel/ hotel experiences to date, the prioperty was not up to hyatt standards. There was one working elevator for 18 floor, so we often schose to dp the stairs or ride in the decrepid service elevator. Had we paid 1-200 a night I would chalk it up to "mexico" but at 525/night, it was a hige disappointment, and am rewriting this review to avoid using profanity, though the property deserves it.
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Jan 01, 2026
An outdated property with lackluster food
The property feels very sad and clearly has seen much better days. The overall condition is worn and neglected, and it desperately needs a full upgrade and remodel. I was especially concerned about the children’s water park area — one of the slides was visibly rusted, which did not look safe at all. I actually took photos because it was that alarming. See the attached photos. The food was also extremely disappointing, about a 3/10 at best. What made it worse was discovering that the sit-down restaurants were serving the exact same food as the buffet. I confirmed this directly with a restaurant employee, who told me it was identical — just plated differently. That was very frustrating and made the dining options feel pointless. My room was another major issue. The air conditioning never worked properly and stayed stuck around 23–24°C. I called multiple times, and each time I was told it had been fixed. However, every evening when I returned and tried to cool the room to sleep, the AC still did not function. This went unresolved for my entire stay. Overall, I would not recommend staying here unless the property undergoes a significant renovation and improvement in maintenance, food quality, and guest service. As it stands now, this hotel does not meet even basic expectations.
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Dec 31, 2025
DO NOT BOOK THIS HOTEL!! Do NOT !!
DO NOT BOOK THIS HOTEL!! Total waste of money!! The front desk cannot care less about you or anything you need. They say they are a family hotel but don’t give a crap about or your kids. They will just smile and nod until you go away. Total disrespect !
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Dec 27, 2025Emmanuel at the Marketing desk is a Star!!
While the resort itself is dated and the amenities are average, I want to give a special shout-out to Emmanuel at the Marketing desk. We had the opportunity to chat with him across from the check-in counter, and he was wonderful. He is highly knowledgeable about the hospitality landscape in Mexico and offered us valuable advice. His professional demeanor and perfect English made our interaction seamless and enjoyable. Thank you, Emmanuel, for your expertise!"
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Dec 26, 2025Great time
When we arrived we were hesitant as we’d been to Riu Jalisco twice before including Christmas last year. The pool water seemed murky, and there were less waves, and much less options for food. By end of day 1 we started to adore the place. Our 21, 18, and 16 year old made friends with the younger staff. (Shout to Sergio, Christian, Jocelyn, Nielsen, and Jorge) They made the trip for the kids! We had so much fun and I thank them for working so hard so we could celebrate Christmas with them. They are awesome! Rooms are small than we were used to but we were only in approximately one hour in the day other than sleeping. Drinks were really good! Italian had good pizza and pasta but lacked air conditioning so it was hard to have an appetite. Through the holidays the Seaside Shack was only open maybe 1 day and I think the Tiki was only open a couple days. The 3/5 of us rated the buffet 7-8 /10, the other 2 were 3-4. Keycards on the wristband were game changing! Daytime entertainment through out the day was age appropriate for our kids. (Jualisco was definitely geared to ward younger). Blackjack, cooking classes, Zumba, water aerobics, kayaking, beach volleyball… evening performances were entertaining. (Both resorts could start their shows a bit sooner!) We all decided we would definitely come again, especially to revisit friends made.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.