Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1058 reviews
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Oct 05, 2024Holiday
Nice hotel, stright on the beach, all inclusive, food in many restaurants and lot of bars… Consierge service - Mariel was very helpful, very friendly, Romantic dinner on the beach, was nice surprise, also services for a trip was great. Thanks a lot…. See you next year
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Oct 04, 2024
Respectable hotel
Me and my partner stayed at sunscape coco for our first holiday in the Dominican Republic. We got a very good deal through BA. This was a relatively new hotel so we were optimistic but had been slightly put off with the odd bad review, but we thought we would just see for ourselves. Overall, the hotel is very pleasant with a welcoming lobby area with welcome drinks. However, the lobby area does not have AC and is extremely sweaty. We decided to upgrade to the adults only section of the hotel as this was mentioned upon checking in. We have always liked the idea of adults only so we thought we would upgrade. This was approx £400 per couple for the honeymoon suite room. If I’m being honest the perks are not justified by the price as you can just use the adults only section without upgrading so I think this needs to be monitored, there were also children in the adults only area on the odd occasion which is not acceptable. We did wait for about 45 minutes for our room to be ready and taken over with the luggage which was disappointing. Breakfast, lunch and dinner at the kaleidoscope restaurant was very good. All other restaurants were a good experience and food was pleasant. Ultimately we enjoyed our stay but would like to mention a few points that we think would be of importance for future guests and hotel staff. It appears that attention to detail within the rooms and parts of the hotel, restaurants etc could be improved. Just to add that classy finish. We noticed there were leaks in the rooms and dodgy paint work and just general maintenance throughout the hotel. Overall, I would recommend this hotel as it is very pleasant for the price and does give you that relaxing environment if you are away from the children.
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Sep 30, 20244 days was enough
Overall, Sunscape Coco was a pleasant resort with plenty of areas to escape to if you wanted to avoid the main pool and beach. They had designated spaces for families and adults only, which was nice. I found the pools to be quite warm and not the cleanest, so we opted to spend more time at the beach. Our room was cleaned daily by a lovely housekeeper named Elba (I believe), who checked in each morning to see if we needed anything. However, the shower didn't drain well, and the air conditioning in our room wasn't as strong as I would have liked. Navigating the restaurants was a bit confusing at first until another guest mentioned an app we could download. Not all restaurants were open each day, so it was essential to check the app daily for availability. Fortunately, there was a nice variety of dining options, allowing us to try something different each night. I booked a spa service with two friends, and I was quite disappointed with my experience. While my friends seemed to enjoy their treatments, mine fell extremely short. We all opted for the after-sun aloe treatment, but after a 45-minute wait, I learned that another guest had extended their service. This information should have been communicated at check-in to save me the wait or allow me to reschedule. When I finally went into the treatment room, I noticed there was an accordion door (that didn’t close properly) with another guest on the other side. The esthetician had me get settled and comfortable on the bed and when she returned she had me sit up, being exposed, so she could place plastic underneath. This could have been something she had prepared. I was prepared that the aloe would be cold, but after she applied everything I was left covered with wet towels for 40 minutes and felt freezing. Once she returned, I was told to shower (on the side where the other guest was) and then given back one of those wet towels to dry off. I laid trembling on the bed while she applied lotion and completed the service. There was no treatment to this, the lotion application came with a sped up massage. I felt her rush for being late and in result I wasted $125US and 2.5 hours of time for a 50 minute service. The entertainment was good some nights, they had a show each night followed by an after party. The shows were entertaining enough, but the after party was done in the lobby area and not worth sticking around for. Most of the nights they had karaoke, which I am not a fan of. There was no disco or anywhere you could go and dance. Additionally, the music all day and evening was Latin music that none of us knew, which made it very hard to get into. All in all, 4 days 5 nights was just enough time to get away at this resort at this time of year.
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Sep 28, 2024
10 days mid-end Sept
When we first arrived we walked into the reception expecting it to be a bit cooler whilst we checked in however there was no aircon in reception and we were extremely hot trying to check in. We then got our room number which was in the 16th block. A very friendly bell boy then took us and our luggage to our room which was a 8-10 minute walk away from the main reception. Upon arrival of our room we were amazed with the size, cleanliness and the overall view of our room. The first night came around and we were knackered due to an early flight here so got an early night. At 11:30pm we were rudely woken up by the fire alarm going off in our block. We quickly escorted out of the building to be told it was a false alarm. The second night came around and as we were getting ready to go out for dinner the fire alarm went off again another three times to be told “no worries”! The restaurants- there are 12 restaurants advertised however these aren’t open all the time. The restaurants are only open 2-3 times a week and aren’t open when they say the should be. The restaurants that we did manage to eat in the food was lovely. The only thing letting them down was the service by the waiters, this is very poor and extremely slow. One night we went to sunny side grill and waited over an hour for our food to come out to us and at this time left to go to another restaurant. The pool- the pool isn’t particularly clean and there was a couple of times that the pool had bugs and leaves in it. There were people cleaning the pool in the morning- one of which cleaned the side with ‘acid’. The pool also stained our bikini/swim shorts with bleach stains. On our final night we noticed the fan in our room had stopped working, at the same time noticed that our floor got particularly wet and condensated making it extremely slippery to walk around. We tried to turn the fan back on but was unsuccessful with this making our last night sleep a very sweaty one!!
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Sep 28, 2024Best Vacation in the books!!
We had the best time at Sunscape Coco. What made it perfect was the help of Mayra. She made sure everything was perfect and if we had an issue she had it handled immediately. We as a family of 5 were so comfortable and enjoyed every minute of our trip. We are planning to come back ASAP. Please give this resort the benefit of the doubt and book l!! SunClub is the way to go but regardless, the people and resort are fantastic. I miss it terribly!!