Fun in the sun awaits at the beach and pools. Fabulous a la carte restaurants and tropical drinks are all part of your escape. The resort features a luxurious tropical atrium, outdoor theater, pool with two waterslides, spa with world-class amenities, Explorer's Club for kids, and Core Zone for teenagers. Fantastic golfing, shopping and nightlife are all nearby.
Enjoy six amazing first-class restaurants including a buffet, three a la carte options, a grill and a café, each offering a unique experience and flare. Be tempted by tasty international and island specialties and four bars serving unlimited premium beverages.
The first-class spa features a massage and facial center with hydrotherapy rooms, soothing signature treatments, couples treatment rooms, oceanfront massage options, and brand name products, all built specifically for your relaxation and comfort. The state-of-the-art fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, life-cycles, and step machines.
Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1418 reviews
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Jan 18, 2025Great!
Bed and pillows very comfy. Cleaness standarts , ok. Food was good. Staff most of time helpfull. Can be more sunbeds or don't late people to occupied sunbeds, but don't use them. Will be great if "Windows" restoran , can leave some where coffe station, to guest can take by self coffee. Stuff to busy running around .
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Jan 17, 2025Not good
We are currently here and it’s really not great! There are no chairs on the beach. People are laying on their towels in the grass or the beach. Air conditioning doesn’t work. We “upgraded” rooms and everything was worse. We are in building 2 now adults only. Got to our new room there were no towels so we missed dinner because we couldn’t shower cause it takes so long to get anything. Our bed was still dirty and there was still garbage left from previous guests. They said someone would come change the bed so we sat in our room all night and waited and no one came despite calling down 3 times. One coffee no creamer. One roll of toilet paper. Just terrible service all around. I have travelled a lot and this might be the worst one I’ve been to
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Jan 16, 2025Great Experience!
Every employee was very helpful in any way they could be. Yergerny was extremely kind and helpful in welcoming us and helping us throughout our trip. Rosa at AmStar made planning excursions very easy and was very knowledgeable. Kevin with the Runners Adventures was spectacular and made the experience go very smoothly. Sonia at the lobby bar was lots of fun and efficient with making drinks. Rooms were cleaned daily and any maintenance issues were fixed in a timely manner. A wide variety of restaurants and pools to dine and relax at, as well as a spa that was amazing. Overall a great experience and would stay here again!
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Jan 15, 2025
Great girls trip
There were 12 of us on a girls trip We just got back on Sunday and had a great stay We stayed on the adult only side and upgraded to swim out rooms We were a little worried reading the reviews before we left,I couldn’t understand so many different experiences.But we had a great time. Two people in our group did have a day on the toilet.(but we were in Mexico last year and 8 of us had a day on the toilet,it’s part of traveling) The kaleidoscope buffet on the adult side had lots of food options but was repetitive.They definitely need more staff in the morning at busy times. I was only offered something to drink twice out of 7 breakfasts and had to clean my own table one day to have a place to sit(not enough to bother me on vacation,but want the resort to know) Our room did have a bit of a musty smell but after a day we didn’t even notice.Maids did a great job everyday. I used the app to order anything I need for the room,and they were delivered in a timely manner. The beach was lovely ,bar was close and the flipflop snack bar had good burgers and nachos.We did have to go early to get chairs but there was 12 of us. I have to agree with the check in being long.We checked in late so the adult only check in was closed(the resort knows when a bus is coming in and how many, they should have more than 1 guy working.Some waited and hour and a half to get their rooms,they should realize that’s not a great first impression) For anyone in the adult only side make sure you recheck in at the sunscape desk once it’s open,we did not do this.So we never saw our butler once(wasn’t a huge deal we figured everything out)we were told when we left it was because we didn’t check in there. The app was very helpful in booking reservations for dinner. The Japanese restaurant was fun all 12 of us could sit together while they put in a show cooking The Dominican restaurant was just ok. We enjoyed the tiki taco restaurant. The snack truck had good burgers. We did the beach party which was $30 extra but because we were 12 we got it for $25 each,it was fun to eat on the beach. We got free room service I did order a pizza on the app one night it was good.The app said it would be there in an hour and they knocked on the door exactly an hour after I ordered. When using the app to book reservations they tell you to go on a 7 am and book for the next day,we went on at 12:01 and were able to book. We spent 2 days around the pool(on the adult only side) which was fun but not many chairs so made it hard to get 12 so we just shared since half would just stay in the pool. I would definitely stay here again but only on the upgraded adult only side.We were close to the beach and pool so not a lot of walking. Water was readily available but it was plastic bottles,would think maybe some water refill stations to save on plastic.First place I’ve been that didn’t have it. Enjoy your trip,don’t sweat the small stuff and have a great time.
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Jan 15, 2025
Sun and Fun for Everyone!
Staff was so hardworking -- hotel was at capacity apparently for the first time in a couple of years. Yurke and Rosaria at the bar were amazing, and Nicki Manaj and Bombom were awesome with the poolside activities on Adults Only side. Too fun!