SpringHill Suites by Marriott Orl Lake Buena Vista in the Marriott Village

Customer Ratings & Reviews

TripAdvisor Traveler Rating

669 reviews

• 

  Ok hotel

  Okay hotel. My only gripe would be that there is only 1 working elevator, which makes the queue at busy times a real problem. Housekeeping did not clean the room until 5:30 some days meaning when we came back to get ready for the evening the room was not serviced.

  Mar 21, 2026
• 

  Stay somewhere else!

  We stayed at this hotel 2 nights to go to Disney for a day prior to a cruise. When I booked this hotel it was done with the goal to have a shuttle to Disney so we didn’t have to drive. It was not clear how to book the shuttle in advance so I assumed you do it upon check in. When we checked in there were not realistic shuttle times available, think 9:00pm pick up when fireworks started at 9:00. We ended up having to drive. They also charge 25.00 for parking which is a crazy amount for someone already staying at the hotel. They were incredibly rude and around check out time came to our room and knocked 3 times prior to 11:00am to see if we were checked out which caused us to be 10 minutes late checking out as I had to drop what I was doing every time they knocked. On top of that the bed had a huge intent in it and you could clearly tell someone had smoked in the room at some point. Extremely unpleasant stay.

  Feb 13, 2026
• 

  Various Improper Charges

  We had a terrible experience at this hotel. We arrived tired late at night with two children and they couldn't locate our prepaid reservation in Brazil. They asked for our card for a deposit and have since been making unauthorized charges to our card without even informing us of the expenses.

  Feb 03, 2026
• 

  Fantastic base for Orlando – spacious rooms, lovely staff, and great location

  We stayed at SpringHill Suites, Marriott Village Buena Vista for three weeks, booked through Virgin Atlantic, and overall had a really positive experience. The rooms are clean, comfortable, and very spacious, with a small kitchenette. There’s no kettle, but there are coffee-making facilities and we were able to make tea using those. The room also comes with an iron and hairdryer, and was more than adequate for a longer stay. The staff were friendly throughout, and the breakfast team deserve special mention. A lovely Spanish lady called Delia was the absolute highlight of our mornings, always greeting everyone with the biggest, warmest smile. She is a true asset to the hotel. Breakfast itself offers a good mix of hot and cold food, plenty of drink options (including chocolate milk), and the Mickey Mouse waffles were a big hit with the children. Do arrive early though, as it gets very busy. The location is excellent and very central. We found it cheaper and easier to use Uber and Lyft, as nothing is too far away. There’s a Golden Corral nearby, plus Applebee’s, Chick-fil-A, and lots of fast-food options. The Vineland Outlets are walkable and highly recommended. The Disney Store there is far cheaper than in the parks, well worth the queue for souvenirs. A lovely little touch for families: if children ask reception if there’s anything for them to do, they’re given a fun scavenger hunt around the village, with a prize at the end from the shop. It’s a brilliant idea and kept the kids entertained. You can use the facilities and pools across all the hotels in the village, including an indoor pool and hot tub, which is a great bonus. Download Uber Eats too, it’s incredibly handy for late-night essentials like headache tablets or aftersun, with no minimum order and lots of choice. The only real downside was the shuttle system. Booking was confusing, the times didn’t match the printed sheet, and you must make sure you book under “Marriott Village” rather than “SpringHill”. You do need to show proof of booking, so keep it handy. Once we got used to it, it was fine, but it could be much clearer. It’s also a shame there are no shuttles to Universal or SeaWorld, as they’re not far and it would make this an even more convenient hotel for families. The on-site shop and food court are expensive, so I’d recommend popping to Dollar Tree for snacks, it’s far cheaper, even compared to Walmart. This was my seventh trip to Orlando, and a few extra tips: always look for coupons before visiting attractions, WonderWorks was brilliant, Ripley’s Believe It or Not was disappointing this year, and Celebration and Old Town Kissimmee are always worth a visit, especially at Christmas. A great hotel, particularly for families, with space, comfort, and a brilliant location.

  Jan 21, 2026
• 

  Don’t book

  My experience was horrible, front office is not helpful at all. They promise complementary shuttle to parks, then they say oo thereis no space! Even if you try to sign up 24 hrs ago. The food service was poor, gift shop where I was sent to get a charges is shut down and nobody is aware. So it is kind of people are not aware of what id going on in the hotel, not aware of the services . All they say we don’t have! Not helpful not willing to help. I don’t recommend at all

  Jan 16, 2026