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Customer Ratings & Reviews
TripAdvisor Traveler Rating
98 reviews-
$20 parking fee - JUNK fee!
Having just stayed at one of Marriott’s Luxury Collection (the Whitley) in Atlanta, it’s of course not fair to expect the same level of service and comfort at this Springhill Suites, a more Low budget level property. We chose it because it is close to a medical facility I am having a procedure at. The bed was just OK; lumpy pillows. The TV is not high quality (we were watching the World Series). The area with a couch was nice but a bit too deep for us little people. It was reasonably quiet. The thing that riled me was the $20 daily parking charge. They are in an industrial park, so there was tons of parking around. It seemed very much a junk fee to me. He did say they lease the land so have to charge for parking. Just put it in the rates!! The hotel is not walkable to anything so you have to have a car. It’s in tiny, tiny print on their website. Nothing was on my confirmation. Shame on them!!
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Cozy and spacious rooms, quiet location, save
Very pleasant staff, 30-40 minutes by car to San Francisco Fishermans wharf, rich breakfast (oat porridge, fresh waffles, yogurt, scrambled eggs, sausages, coffe, tea), free of charge gym, free of charge heated outdoor pool. Very spacious rooms (we were two adults and three teenagers), even walk-in wardrobe was in the room. Fridge, microwave, coffe machine - all you need for short stay. Parking costs 20 usd/night. But you may park 50 minutes outside of hotel parking lot and it is free. Very quiet and save location. Few minutes by car you will find petrol station, cozy restaurants, pizzeria.
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Excellent Service at Springhill Suites- Belmont
The front desk made check in pleasant and seamless! Rosalie was excellent. Mitch in the lobby lounge/bar area is knowledgeable about the menu and the area. Overall consistent excellent customer service at this property each time I have stayed here
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Parking charge
Stayed one night before the flight from SFO. This is my 2nd time stating. Hotel condition is nice as before, great staff, great room. One comment: They charged parking which I don’t understand because there’s no gate or security for parking, which do not understand why. They should be fair and add to the room costs rather than tricking us like this.
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A Sleep-Worthy Hotel!
Convenient location and easy access to and from San Francisco Airport, as well as to local restaurants. The facility was relaxing and welcoming; the lounge was a bonus; the room was comfortable and quiet; the bed was definitely sleep-worthy! This hotel will be on the top of my list upon my next trip up to this area.