Sonesta Maho Beach Resort, Casino & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1842 reviews

• 

  Great location, clean, not luxury

  We chose the resort for its proximity to Mullet Bay and Maho/airport, ability to book an Oceanview Suite with a separate bedroom for adults, and all-inclusive package. First 2 things worked out great, but food was mediocre, mixed drinks were kind of bad and we’ve been to many AI’s for comparison. Bottom line: Great location, clean property, mediocre food and drinks. Pros Short walk to cat sanctuary, shops, and bars/restaurants which you’ll need because resort food/drinks aren’t great Proximity to Mullet and Maho Beaches Omelette station/breakfast buffet, La Fontana Italian, and pizza place are decent All restaurants had at least one vegetarian item and the items were labeled as vegetarian/vegan on the menu Cafe that serves espresso drinks is included and open 7 to 7 Decent live music by the pool in the afternoons Air conditioning, sinks, toilet and shower worked efficiently, we never ran out of hot water Room and furniture, including pullout bed, were clean Plenty of closet and drawer space in the room Several resort bars and restaurants on the water Cons No beach on the resort property, at least when I visited Oceanview Suite - bedroom window doesn’t open (see photo) Balconies not private (see photo) No ceiling fans Shower has a half wall only, no door, so water gets everywhere Pool small and no ocean view Drinks and food not great even for an AI, beer selection is Caribe or Coors Couldn’t figure out the thermostat or find a manual online Master bedroom bed/pillows hard and flat (Sofa bed was decent for a pullout) No room service, at least for our room type FYI Bathroom has a door but within the bathroom, toilet and shower stalls don’t have doors just a glass half-partition Water was rough while we were here, too rough to try and walk to Mahó along the shoreline. But it takes 3 minutes to get there along the road instead. There’s a walkway through a terrace with lounge chairs right next to the Palms restaurant, which goes toward Maho, but you can’t use it, it’s private property and there’s a security guard stationed there. Scan the QR code on your room’s TV for accurate info about restaurant hours/menus and activities - I could never get the app to work. Adults get a bracelet with a plastic tag that scans you into your room and into bars/restaurants. If you have an older child or teen who will be moving around the resort by themself, they get a basic plastic wristband and you’ll have to ask for a key card for them at check-in. Mixed drinks were pretty bad, we stuck to beer and house wines all week. The house rose was decent. Fontana, pizza place and breakfast buffet food was ok, the rest of the restaurants were mediocre to bad. Plan on draping wet bathing suits etc on the balcony furniture during the day so they get the sun. Nothing dried inside our room even with the a/c on, or outside at night, and that was in winter. There are dedicated taxi drivers right outside the hotel entrance, they have salmon colored shirts. It was $21 for 3 people to Simpson Bay, which is about a 10-15 minute taxi ride. The resort cats are fed and veterinary care is provided by the cat sanctuary which is next to the resort’s Asian restaurant and well worth a visit to play with kittens. They accept cash and Venmo donations. To get to Mullet Bay (gorgeous beach and much nicer than Maho), walk out of the resort’s front entrance and turn left down the main shopping road for about 2 minutes. Where it sort of dead ends, make a slight left onto Rhine Road. You’ll end up walking through a golf course, keep walking for about 5 minutes until you see cars parked a little ways to the left. The beach entrance is past the parking lot. We liked Da Waterhole for food and drinks, we weren’t impressed with Rosie’s. You’ll have to buy a $10 wristband to use the Waterhole facilities, including the bathroom and foot shower. You can rent chairs and umbrellas for $30/day from the people at the tents past Rosie’s, and they’ll also bring you soda, water, and buckets of iced beer for $20. You can rent jet skis, pool noodles, etc from them as well. Re: other reviews claiming the resort staff is rude - the only rudeness I saw was from visitors. It’s the Caribbean, people are generally not going to be rushing to attend to and fawn over you. In my family’s experience, most of the resort staff and other islanders we encountered were pleasant and many were friendly. A few were more reserved, but nobody was “rude” to us. Adjust your expectations and always approach people with the same degree of patience, respect, and kindness that you want in return. Also, leave tips.

  Feb 26, 2026
• 

  Great Service. Beautiful Hotel/Experience

  I encountered some issues with my reservation, and the staff was extremely helpful. I want to especially acknowledge Ms. Janell; she was remarkably attentive and pleasant. She managed to improve a stressful situation. I would certainly return in the future. The views are stunning, with numerous activities available and a wide variety of dining options. It was an exceptional experience, especially for those who enjoy watching planes.

  Feb 23, 2026
• 

  Beautiful St Maarten

  We stayed for a week at the Sonesta Maho Beach Casino and Spa at St Maarten. What a beautiful resort, definitely a 5+ star. The food was excellent and I loved that nobody touched anything in the buffet. You told the server what you wanted and they served it up. So much better than everyone touching the utensils. The Alacarte restaurants were very good as well. The beach was nice but unfortunately we didnt spend a lot of time on the beach due to it being very windy the week we were there. The pools were very nice too. What I think was most impressive was the people, their kindness, always appeared happy and willing to answer any questions you had. We did an island tour and would highly recommend that day trip. Definitely will go back. Rooms were very clean and not dated. This resort was good value for our money. It was also a pretty quiet resort.

  Feb 23, 2026
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  Stay at Sonesta February 2026

  This is our fourth annual stay at Sonesta and I would never imagine to write a negative review this time around. Customer service got worse not to mention that Roberto and 2 other young gentleman working at the front door on February 20 2026 brought the suitcases to storage after checking out and upon return in an hour, personal belongings were rummaged through with missing valuables . ABSOLUTELY NEVER GOING BACK!!!

  Feb 21, 2026
• 

  3 times is not a charm.

  I have visited this resort 2 years prior, this was the 3rd. and I can tell you I will never be back. We reserved the adults only floor 9&10 which was advertised as undults only floors. There were a few extra amenities which were not worth the extra money. 1. The 10th floor with a concierge, we never saw a person sitting there to assist. The food was terrible, ants crawling on the cake and pre made sandwiches that we dry and old. We were also supposed to have an Ipad in the room to order room service, this was never present either, talked to others on this floor and they did not have one either, this is false advertising. Lets talk about the room service, there were about 5 choices, one was hummus and pita bread, the bread was hard! The pizza was a 5 outta 10, and all the sandwiches came with chips, no fries. We could not order from the room, so we had to go there and get it and wait for it. I can honestly say the veiw was amazing and a bar, but this bar was dead and lifeless. The elevators were dirty, never saw them being cleaned and also the hallways, I saw some popcorn in the same place all week, it never moved. We each ended up getting sick 2 of the 7 days of either food poisoning or norovirus, not fun, especially when the gift shop closes at 6 and you need to go to the store to get crackers, gadorade and applesauce. The 9th & 10th floor are way over priced (with an added cockroach on the wall) and overrated the rooms is idnetical to the rest or the resport and the alcohol in the rooms was the same as well, for 1000 a night you could not put name brand alcohol in the room, not a $7.99 bottle of Vodka? The food at most places (except Jinx) was a 5 outta 10. I will go back to St Martin, but never this ressort, at over 1000 a night the food should be MUCH better, Sonesto, please work on your food!

  Feb 18, 2026