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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
344 reviews-
Not Satisfying Experience
Service room Not cleaned on time as promised and billing errors at check out . Rooms had an odor of smoke No late check out availability Amy was not knowledgeable of a credit at breakfast due to billing error. Breakfast was delicious . Live band in lobby
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Thin Walls, But Go For Breakfast
Wow what a gem! This hotel is situated in a booming downtown location. It’s walkable, has friendly staff, and is quite clean. Although I went on a busy weekend and my rate was somewhat overpriced, I still enjoyed my stay. The bed was so, extremely comfortable, I slept peacefully. And the breakfast buffet staff are great!! But.. My room walls (10th floor) were so thin that I could hear closet doors squeaking from adjacent rooms. I could also hear them coughing. Oh well.
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Excellent staff
Staff is great. Amber and Evan at the front desk, but all of the staff I've met, even the construction guys improving one of the floors, have been super helpful and friendly. Hotel is convenient to the convention center, comfortable and clean to the standards of Hilton/Marriott properties. Great for a business stay.
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Terrible service
The pool and outdoor area was closed because it was after labor day but this was not stated on the website.... The hotel front desk was mean and flippant, when confronted with the issue I was told well deal with it.......................................
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The crap hole
I'm upset I have to give them 1 star it's to high .but I digress . We stayed 5 days if it wasn't for the location we would have left . We have stayed at way cleaner hotels for way less money . This place has you let the know 24 hours in advance for room cleaning and the "cleaning " is a joke was there for an annual huge conference we will not be back at this place.