Sheraton Vistana Resort Villas Lake Buena Vista Orlando

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10682 reviews

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  Fantastic stay at the Sheraton Vistana

  We came here recently for the HS National Cheerleading competition, and to visit Disneyworld and Universal. We had stayed at the other Sheraton Vistana previously, however we booked this one for this trip. And we were not disappointed. Check-in was fast and efficient. Our lady gave us advice on the restaurants within the Resort, and then guided us to the internal shuttle service. Our driver was great and knowledgeable about the property, plus what times to get Ubers for the various Parks nearby. Our 2 bedroom Villa was in the Cascades, and I guess recently renovated. They were very nice, spacious, and clean. My wife and I took the Queen bed and room, and our son was happy to be in a bedroom by himself with 2 full beds and his own bathroom. Our bathroom was super nice with a bathtub with jets, dual sinks, and a shower area that had awesome pressure. There was a nice living room with a view of the pool, plus dining table and great kitchen. All excellent for a 5 day stay. We did not jump in the pools or hot tubs because our schedule was packed with visiting the Parks and ESPN World for the cheerleading competition. They looked clean and pleasant. We ate at Zimmy's the first night which was good. And we had breakfast at the Market 4 mornings. There was a good selection of items, and we were able to try something new each day. We will definitely be back as we really enjoyed our stay. Thank you.

  Feb 12, 2026
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  BAD service

  I hereby submit this formal complaint regarding the repeated failure in service provision during my stay at this property. The apartment was lawfully rented for a two-week period through the unit’s owner. After 7 (seven) days of stay, a request for room cleaning was made, which was never carried out, despite multiple follow-ups. I personally contacted the front desk on five separate occasions, and each time I was informed that the service would be performed “the next day.” However, this never occurred, constituting a continuous failure to perform the promised service and the provision of misleading information. As a result, the condition of the bed linens and towels became unsanitary, a situation wholly incompatible with the minimum hygiene, quality, and safety standards expected from an international hotel/resort brand. Most concerning, during my most recent interaction with the administration, I was informed that I was not entitled to room cleaning services on the grounds that I am not the owner of the unit. This assertion is without legal or operational basis, as the resort’s business model is expressly based on short-term vacation rentals, and essential hospitality services cannot be conditioned on ownership status. In light of the above, I hereby inform that this matter will be formally escalated to the Sheraton Ombudsman, and may be used for the adoption of appropriate administrative or legal measures, due to breach of service obligations, failure in service delivery, and violation of the duty of good faith and accurate information.

  Feb 08, 2026
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  Orlando @ Lake Bueno Vista

  Great Villa-I had asked for pack -n-play and high chair to use during our stay for my grandson and they were able to provide. It really made their stay with me comfortable.

  Feb 05, 2026
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  Mixed Experience – Pools and Villas Great, Stairs a Challenge

  We had a mixed experience at Sheraton Vistana Resort Orlando. The resort is very large, with decent pools, activities, and spacious villas, making it appealing for families. The property is well maintained and has a lot to offer in terms of on-site amenities. However, accessibility was a major issue for us. Most buildings do not have elevators, and we were assigned a third-floor room accessible only by stairs—despite traveling with an infant. Carrying a stroller, bags, and a baby up and down multiple times a day was extremely inconvenient and stressful. When we requested a room change, the response was disappointing—we were offered an ADA room, which didn’t address the problem and felt like an inappropriate solution. While the resort has good potential and amenities, families with infants or mobility concerns should be cautious. Based on our experience, Sheraton Vistana Villages is a much better option for convenience, comfort, and overall family-friendly accessibility.

  Feb 03, 2026
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  Perfect accommodation for Orlando family holiday!

  We loved our second stay at Sheraton Vistana. It’s perfect for families with all your needs covered- large clean rooms with plenty of storage & full cooking & laundry items. Friendly staff, great pools, safe location with security, easy to uber to theme parks. Perfect!

  Jan 02, 2026