Sheraton Sharjah Beach Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1355 reviews

• 

  Good, but staff improvement required

  Overall, it leaves a positive impression. We were able to check in earlier than scheduled. The first room they gave us didn’t have a balcony (which was actually quite nice), but upon our request to see if a room with a balcony was available, they managed to find one the next day for an additional charge. This new room had a good balcony and view, but it was slightly damp, with a distinct musty odor in certain corners, traces of mold in the bathroom corners, and peeling paint in the bathtub, which was somewhat surprising. HOWEVER! Unfortunately, there was an instance of extreme unprofessionalism by certain hotel staff. This involved the manager of the Arabic restaurant, which we unfortunately visited and where he took our order. Unlike standard à la carte ordering rules, where you can choose dishes from each category (salads/soups/main courses/desserts) marked as part of the all-inclusive package, he invented a strange system: each person is allowed three dishes, and a child isn’t even considered a person—they’re restricted to a kids’ menu and can’t order from the adult options. When I reasonably asked to see a document outlining these restrictive rules, he claimed there were no written rules and that the hotel had simply decided this. After five attempts (each time the manager had some new excuse or complication), my wife finally managed to place the order. Overall, the evening was spoiled. And the food itself was mediocre, to say the least. It’s hard to call this person customer-oriented; instead, he came across as stubborn and overly self-important. If you can let go of this incident, the rest of the vacation has been consistently good. Overall, the hotel can be recommended, but I can’t endorse the Arabic restaurant. The main buffet, with its Swedish-style setup, is tastier and more relaxed.

  Apr 14, 2025
• 

  Very nice place for a beach vacation

  Very nice stay, nice beach though it was hard to find parasols maybe because it was a weekend food was good Club lounge dinner was so nice with different menu every evening Welcoming staff Very nice location, calm and we enjoyed the beach Sure we’ll visit again

  Apr 13, 2025
• 

  Miss Monica as a Face of the Hotel

  This is our favorite hotel in UAE! Have been here 7 or 8 times already. Excellent beach, close to the building, elegant rooms, exceptional service, 6 restaurants of high quality. But the Dimond of this place is the staff! Especially Miss Monica at the reception! Every our visit she is very helpful, attentive, competent, gives good advise, makes your stay exceptional. Thank you, Monica! Attached is a greeting card from April 2025. We'll come back in October and hope many times in future.

  Apr 11, 2025
• 

  Happiness with staff especially Ahmed Shaban who really made me come always to that place .

  I booked for one night was really impressed with the hospitality and professionalism of the staff especially the reception special thanks to mr Ahmed Shaban who is well represented simply I came with my family because of that staff who really helpful and always support for any kind of staff we might in need The hotel in general is really clean full with vibes but again because of staff such mr Ahmed who reflect that you are part of the hotel many thanks to Gina nd all staff as well . For sure I would always come to Sheraton Sharjah again cause I had very great experience with that matter of support in f those staff who really add value to the hotel

  Mar 31, 2025
• 

  Great Amenities and Location

  This hotel is at an excellent location on the beach, with great amenities, comfortable pillows and beds and several excellent restaurants. The servers in the restaurant on the main floor (P1) were excellent, particularly Sunday. Even items not on the menu he arranged from the main kitchen. Thanks Sunday for arranging soup and other items not on the menu for us.

  Mar 18, 2025