Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Resort & Casino is recognized as a modern urban resort. Ideally situated at the viabrant Convention District and steps away from Distrito T-Mobile, our San Juan casino resort is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a exciting 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this resort the premier place to stay.

Property Information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory A minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3851 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great place to stay before setting off on a cruise

    City hotel situated close to cruise port with beautiful rooms and great food. We stayed two nights before a cruise and really enjoyed our stay. Staff were so friendly and always had a smile. Food at the Asian Fusion was delicious! Highly recommend, esp a great place to stay prior to cruising!

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must stay in San Juan

    We had a fabulous stay here with kids. The pool and amenities are great. Location is 5/5! The staff were welcoming and kind. We would go back any time of the day. Elite breakfast benefit was huge and we used a ENC and it was accepted to a sundeck suite. 4pm late checkout and they took our dietary restrictions very seriously. Thanks again for a wonderful stay

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Day Pass to the pool

    Pool Day Pass Review My husband and I visited on a day pass for the pool. Overall, it was a nice experience; however, with so many other options in Puerto Rico that also have beach access, we likely would only come back if we were staying at the hotel. The pool area has plenty of loungers, but is lacking in umbrellas. The direct sun for several hours can be brutal! Note: there are birds everywhere in the pool area. They are just waiting for someone to drop food. When I say everywhere - I mean like 40-50+ that are just walking and flying from lounger to lounger. They are fat birds, so they are eating well somewhere. Because of all the birds, it was hard to find a lounger that didn't have bird poop on it. The pool was nice. We ate some nachos - nothing to write home about, just something to tie us over.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great stay. Would recommend — especially for New Year’s Eve!

    First off, this is now a Marriott property. Second, I’m glad I ignored the reviews. I was really expecting a terrible experience. We booked this at the last minute because we just wanted to go some place warm. Being the day before New Year’s Eve, it was hard to find flights and/or hotels to any Caribbean island, so we booked the first available and this was it. The hotel is very large with a small/medium size casino. For gamblers, there are live dealers as well as slots. It’s in a busy area with lots of hotels nearby, but you don’t get a resort feel at all since there’s no beach nearby. They have a nice size infinity pool and lounge area with bar. There was some construction going on in what looked like a hot tub or swim up pool area. No baby pool but there was a shallower end. The pool overlooks a T-Mobile complex with restaurants and a cinema. They had it set up for NYE and we had a fabulous view of the festivities below and the fireworks display. There’s a coffee shop and a few restaurants/bar. They offer a shuttle to beach and Old Sa Juan but it want running on schedule so we just uses Uber or taxis. Service was fine. All in all, a nice hotel if you’re looking for cleanliness, safety. Nothing fancy.

    Jan 02, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not a 4 star hotel

    Not sure why this place has good reviews. Checking in was a nightmare, no one gave us the wrist band for the pool or the cars for the parking lot and we only found out about it later. There were only two coffee pods in the room: one decaf and one regular. So if two people like decaf coffee, you are out of luck. Towels were lank sand paper and small. We order d room service and it came in paper plates.

    Dec 30, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319