Resort Details
- Bay Rooftop BarEnjoy a refreshing tropical drink at our rooftop pool deck or signature lunch at our hotel bar in San Juan, Puerto Rico. Available on the 4th-floor Sun Deck, offering stunning views of San Juan Bay. The kitchen stops serving 30 minutes before closing.
- ChoicesStart your morning at Choices Urban Bistro serving breakfast à la carte and buffet. Open every day from 6:30 AM to 11:00 AM.
- In-Room DiningÃ? la carte is our in-room dining option. Explore our menu inspired by our community. Ã? la carte offers authentic local flavors and freshly prepared meals in sustainable packaging. Open 24 hours, seven days a week.
- Mutuo Sabor NikkeiMutuo is a mystical bond, where Nikkei cuisine comes to life in a carefully choreographed dance, creating a majestic encounter of flavors between Japan and Peru at our sushi restaurant in San Juan, Puerto Rico.
- Ocean LoungeEnjoy a Nikkei cuisine tapas and more.
- Texas de BrazilUnique fine dining experience Churrascaria restaurant combines the cuisine of southern Brazil with the generous spirit of Texas. Choose from 15 prime cuts of Brazilian-style meat, a vast salad bar and a wine selection. Opening hours are subject to change.
- The CaféThis casual hotel restaurant serves fresh Puerto Rican Coffee, specialty drinks, wraps and other grab-and-go menu options for light meals near the San Juan Convention Center. Opening hours are subject to change.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Carryout breakfast†
- Casino†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Carryout breakfast†
- Casino†
- Check cashing policy
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Dinner delivery service from local restaurant, Offsite†
- Direct dial telephone
- Dry cleaning†
- Elevators
- Exercise gym
- Food and beverage outlets†
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Off-Site parking, Offsite†
- On-Site parking†
- Outdoor pool
- Parking†
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Ethernet Connectivity
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Spa †
- Whirlpool †
- Beach †
- Children's program, offsite †
- Coliseo de Puerto Rico
- Coca Cola Music Hall
- Puerto Rico Convention Center
- Casino Metro
- Plaza Colón
- Pablo Casals Museum
- Museo De Arte De Puerto Rico
- Porta Coeli
- Capillo del Cristo
- Casa del Libro
- Casa Blanca
- Centro de Bellas Artes
- Teatro Tapia
- Museum of Contemporary Puerto Rican Art
- Complimentary Shuttle to Old San Juan & Escamb
- Daily Yoga Classes
- Daily Aqua Fitness
- Daily Salsa Classes
- Fortress San Cristobal
- Galeria Botello
- Bacardi Tour
- Walking Tour of Old San Juan
- Fortress El Morro
- La Fortaleza
- El Capitolio
- Baxter
- Conagra
- 3M Corporation
- Genentech
- Miramar Area
- Plaza Colón
- San Juan
- San Juan
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Mar 21, 2026
Bar service at the pool - top notch from Gabriel!
Gabriel was a phenomenal server! We enjoyed our time at this hotel and the staff was so friendly and helpful. Thank you to all of them but especially, Gabriel at the pool bar.
-
Mar 16, 2026
Pre-Cruise Day Pass
I rented a cabana on ResortPass for a few hours here before my cruise from the Pan American Pier, which is maybe a 5 minute drive away. Getting here from Old San Juan was very easy and quick, and it was a nice place to stay whilst waiting to board the cruise. The cabana was comfortable, fruit bowl was mediocre, one bottle of water each was nice. Bar service and poolside food started at 11 and the nachos were good.
-
Mar 04, 2026
Cruise Ship Port Friendly Hotel and Prime Locations for other PR Sunshine Fun - Sheraton Puerto Rico Resort and Casino
The Sheraton Puerto Rico Resort and Casino was a superb hotel. The location and ease to get to the Pan American Pier (Norweign Cruise Line & others), Old San Juan, Convention Center, and other sightseeing destination was very surprising. The hotel it self was excellent. From the Guest Rooms, Restaurants, Resort Amenities (such as pool area, fitness center, etc.) , The Casino and the walkable off hotel property shops and restaurants was another plus to the hotel. The guest self parking was only $20 USD in the garage with plenty of parking spaces. $40 USD for valet parking. If you’re a Bonvoy Member than I would take the Breakfast Amenities rather than the 1000 points since the breakfast at the cafe was $38 USD per person and you get this free for yourself and a guest for the days you’re there for. The breakfast buffet was from 6:30 am to 11:00 am and the food choices were fabulous! From the hotel properties that I have stayed in Puerto Rico..this was my favorite for the price, location and hospitality service (from housekeeping, front desk, to resturant employees)!
-
Jan 25, 2026
resort day pass
Gabriel the pool server was amazing on our day pass along with the manger and bell hops!! Made our visit wonderful! Quick service and welcoming atmosphere
-
Jan 25, 2026
Stranded but felt right at home!
We were stranded in PR due to winter storm Fern so we had to wait for our flight by the pool ;) I always check reviews and read about Gabriel and his fantastic poolside service. We were lucky enough to be in his section and the reviews were spot on...he's friendly, attentive, chill and he took great care of us. BETTER service, food and drinks than the cruise we were just on! Way better!!! Front desk was fantastic as well... they gave us pool access while we waited for our room. Sheraton made us feel welcome and right at home during a time that otherwise would be stressful and unnerving. Thank you!!! ❤️
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax)per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryNew Breakfast Buffet Pricing. Add-On Breakfast Price: Buffet Breakfast in Choices Restaurant. 1. Adult (12 years +) - $38.00 (was $34.00) inclusive of tax but excludes gratuity 2. Child (3-11) - $19.00 (was $17.00) inclusive of tax but excludes gratuity 3. Child (2 and under) – Free
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18
- Pet Policy : Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds