Sheraton Princess Kaiulani Waikiki Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4737 reviews

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  Nice resort-hotel, very close to Waikiki-beach

  Rooms are good, every evening live-music and just a few meters to Waikiki beach. Breakfast is also good standard. Restaurant has limited options but around the hotel are plenty of dinner-opportunities. I want to mention Bryce from the reception, who did an outstanding job in sorting out a problem with a booking that I screwed up. He helped me a lot and despite other tasks at the same time he stayed patient and found a solution for my prob. Well done, thank you!

  Jan 25, 2026
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  Great service

  We had a great stay at the hotel with a lovely room that had an ocean view. The stay was also made more memorable by Henry on the guest bell staff. He was talking to my wife who mentioned we were in Hawaii for my 70th birthday and when we returned from our tour of Pearl Harbor we found a very nice cooler bag in our room with local snacks and also a card for two speciality drinks in the hotel bar. It’s when you receive service above and beyond that makes the whole stay more special and memorable. Everyone we have met here has been great but Henry by far represents the hotel with class and exemplary service.

  Jan 23, 2026
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  Beyond words

  When I arrived in Hawaii, my dog was unexpectedly placed into quarantine due to an airline error. I was exhausted, heartbroken, and in tears after an awful day. Thankfully, I was booked at the Sheraton Princess Kaiulani — and that is where everything changed. From the moment I walked in, I was greeted by one of the kindest humans I’ve ever met, Kianna. She looked at me and immediately assured me that I was in good hands. That reassurance alone meant more than she’ll ever know. All I needed at that moment was a glass of wine and a little compassion — and I received an overwhelming amount of both. Julia and Nicole took the time to truly listen, offering comfort and empathy when I was completely undone from being separated from my dog. Their kindness felt more healing than anything else could have been in that moment. Then there was Jason, who went far beyond what anyone could ever expect. He became a true friend. On his day off, he insisted on picking me up at 7 a.m. to help rescue my puppy from quarantine. Words truly cannot express how much that meant to me. It was one of the most selfless, compassionate acts I’ve ever experienced from someone I had just met. I’ve now been here for two weeks and realized I couldn’t leave without making sure Sheraton knew what extraordinary humans they have on their team. These individuals didn’t just provide service — they provided humanity, comfort, and genuine care when I needed it most. From the bottom of my heart, thank you. I will never forget the kindness shown to me here. Love, Matt&Frank

  Jan 23, 2026
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  Peaceful and friendly trip

  Celeste and Samantha at the front desk were extremely helpful and friendly. They made our experience one to never forget. Thank you team!

  Jan 15, 2026
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  Renovated tower, Convenient location, but not sufficient pool for young children

  We booked two renovated double bed connecting rooms with points. Due to platinum status, was able to get upgraded to a room that can see the ocean from the balcony. Yin at the help desk was very welcoming and helpful. There was complimentary breakfast for platinum members. Staff at Splash Bar was fantastic, though at peak hours, they could have added a couple more restaurant staff. Loved the 6:15 am yoga classes at Moana Surfrider across the street. Sheraton Princess guests can attend. Location is fabulous - just steps away from the International Marketplace. Only reason for not five stars is the kiddie side of the pool is very limiting and it is 3 ft plus in height. Not ideal for toddlers.

  Dec 30, 2025