Sheraton Princess Kaiulani Waikiki Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4734 reviews

• 

  Next to construction project - super noisy

  We had to check out after two nights. They are doing construction next-door and starting from 5 AM on the dot. The construction noise was terribly disruptive and we couldn’t sleep. Our room was on the 14th floor and it was still catching all the street noise and all the noise from the high-rise construction. In addition, the room was really tired and really in desperate need of a refresh. Possibly the worst looking Sheraton room I’ve stayed in.

  Dec 02, 2025
• 

  Probably Won't Stay Again Due to Staff Interaction

  The Splash Bar staff was very disappointing. "Manager" with red, curly hair felt entitled to change my last name to make it easier for HER and tried to correct my pronunciation of açaí - which was right - while she mispronounced it. Guy at take out let a woman go ahead of me after I'd been waiting a long time. Lastly, Herb worked the bar & takeout. He couldn't hear me on the phone and was rude. Maybe he shouldn't work the phone when the band is playing. Funny how I got sick after eating my order but wasn't sick before or after during my trip, just saying. Room was very dusty, bed uncomfortable & towels smelly but all was corrected quickly. HOWEVER the view from the lanai was absolutely stunning and that was very important to me! Finally after calling twice, Rudy finally came to my room to fix a rattling door that kept me up all night & didn't say one word just went straight to broken door. No hello, intro, recap of incident, nothing, very disrespectful! There were a lot of things like this that added stress to a vacation that was all about wellness but I will say Jerry at the front desk was great as was Chan in housekeeping!

  Nov 20, 2025
• 

  OMG, please don't

  This is the loudest hotel I have stayed in my life. I might as well have been sleeping on the street. I paid extra to be in the higher tower, with updated room and on a high floor. Still, I was constantly woken up by traffic or loud street performers, with my noise cancelling machine and ear plugs on! I asked them to move me and I checked out two alternative rooms. One was in the same tower and the other was in the lower tower. I opted for the lower tower, which was marginally quieter, but still quite loud. I think the issue with the higher tower is that the sliding glass door is very old and does a poor job of insulating sound. The lower tower room, although more dated, at least had more solid doors. So basically, I paid a premium for a more dated room and they didn't even compensate me for it to put salt on the wounds. I am surprised there are not more reviews about this. If sleep is important to you, find another hotel.

  Nov 06, 2025
• 

  Expected more!

  The location of this hotel is great. The lobby very nice and cool beach enviorment. The room however is small and the bathroom even smaller. Also, the check-in process at the lobby is slow and confusing!

  Oct 31, 2025
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  Just no. Not to a Sheraton standard.

  We knew this hotel wasn’t as prestigious as the Sheraton Beach Resort nearby, but how this can be called a Sheraton is a stretch. Staff are not particularly good across all areas, bathrooms look like public housing they are so old. Breakfast is incredibly slow to seat and alacarte which is not helpful to get to the airport. Location is ok, bed was ok. Aircon was ok. Pool is dated. Ok for an over night for airport stop, but I would be disappointed if this was a resort week for me. Pay a bit more and go to another.

  Oct 22, 2025