The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

Property Information

Year Built: 1997
Last Renovation: 2018
Floors: 9
Nonsmoking rooms: 240
Suites: 42
Total rooms: 198
Total rooms and suites: 240

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: $125.00 Non-refundable fee per stay up to two dogs per room

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 40 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Short Stay Before Cruise

    Nice hotel. Great location, short walk to everywhere in Old San Juan. Pool is small but it’s nice. It’s on the roof with a great view of the cruise port.. Staff was friendly and helpful. Room was clean and comfortable. Restaurant service was ok. Better options throughout Old San Juan

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We had a great time with good food. Drinks and a beautiful place and view.

    Excellent service. Kind personnel. Great food, Drinks and location. Great view. The hotel was very clean. The second floor was great. Special view to ocean. The cruises and yatchs. Located In the old San Juan near many places. The general manager was very professional and provide a great service.

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    New Manager great vives!

    Since the Hotel started with new manager I can see the difference. Staff is super friendly from the valet to the restaurant. Highly recommend a stay or a night out with friends. Just spent the best evening with friends, great menu and lovely ambiance. My new spot

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Really disappointed

    I really didn’t expect to give this place a bad review but here I am. There were many negative reviews I ignored prior to coming here. For what you pay ( in my case well over 400..) there is a huge discrepancy in what you receive. When I checked in at 3:30 and was told my room was not ready , I pointed out that I didn’t want to wait another 30 plus minutes to receive my key when it was ready. I was given am explanation of how they were busy and that’s what occurs on a Saturday. The room was poorly lit (we were in a suite). The tv and the couch were far away from each other so watching tv was a challenge. Our room was not serviced and it took two hours and an additional call downstairs to receive new towels. None of these are insurmountable but considering what I paid I expected and failed to receive better service.

    Dec 28, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Go somewhere else!

    We arrived early and knew the hotel could not check us in, so we did a pre checkin. No problem. 3pm is the official checkin. At 3:36 room is still not ready. We were told there is nothing they can do but wait on house keeping. Our room was prepaid two 4 days ago. They knew the room was booked and that we were here. Complete frustration. Go somewhere else where customer service is better.

    Dec 28, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319