The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

Property Information

Year Built: 1997
Last Renovation: 2018
Floors: 9
Nonsmoking rooms: 240
Suites: 42
Total rooms: 198
Total rooms and suites: 240

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: $125.00 Non-refundable fee per stay up to two dogs per room

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 25 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good Stay

    We enjoyed our stay. We had a King Suite with a Bay View. Our room was clean and comfortable. Air conditioning was nice an cold. Staff was friendly. Our room wasn't ready when we arrived, so they held our luggage while we walked around Old San Juan. We were grateful for the drink coupon for the delay. We'd be happy staying here next time we cruise from San Juan.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Find somewhere else.

    We were dumped here by Viking to wait 5 hours to then go to airport. We're in a filthy ballroom. Bathrooms awful. Room hot. Pastries were put out that no one was eating they were unappealing. One elevator worked. Asked if there was a more comfortable place to be and gentleman told me go outside and take a walk.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Horrible acoustics in Hallways

    One elevator not working. Hot water took 10 minutes to work in shower. Noise in hallways due to doors closing and people talking is horrible. The acoustics are really bad, you hear someone breathing next door it seems. A/C vent blows right on you in the bed. I stay at Hilton & Marriott hotels every week. I would never stay here again.

    Nov 15, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointing

    I would say this hotel is a cruise ship hotel, in that it's usually packed with people boarding a cruise ship or returning home since it's next to the port. I would also say that the hotel is self service. Pulling up the car to the valet, we had to take out our own bags without help and he couldn't give us good directions to the parking lot so we ended up doing valet by default. The hotel was over crowded in the lobby. Will not be staying here again.

    Nov 11, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pleasantly surprised!

    We were here before and after a cruise. We had booked it as a Sheraton but it converted to its current owner. It was clean, well maintained and centrally located. Our room was not ready the first check in so they gave us a food/drink voucher for the little bistro until room was ready. Great place. Will be back next time we are in old San Juan.

    Oct 26, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319