Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Successful Visit
Another positive comment about the Executive lounge crew. The customer service in the lounge is truly the shining star of this hotel. There was not one employee in the lounge who was not a customer service aficionado but the names we have were Angeles, Adan and Plinio. The lounge employees truly made our stay here top notch. The front desk and concierge desk were fine but not as focused on the customer service. We are long time loyal Bonvoy members and we were upgraded to a corner suite, which we appreciated greatly. The hotel is located in a safe clean area. We enjoyed the local restaurants and were able to walk to many different areas.
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Excellent staff
Excellent accommodations. The lounge staff is amazing. Adon Hernandez, Jose Alcatel, Mariel, and Alma are extremely attentive. They recognize you during your stay and go the extra mile to make sure you’re taking care of. The hotel is in an excellent location and the view of the Angel is amazing.
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Sheraton warm service
The hotel location is great near Reforma Street, and the food in the 18th floor is good, I live here during my business travel and even made friends with Alma, Adan and Jose Alcanter Especially Adan’s service is so warm and remember my breakfast pattern~ Great
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Great Club Lounge!
This hotel is magnificent. The Club Lounge is excellent and has a beautiful view, and Angeles is one of the best servers there! You will be most fortunate to meet her! Every day there is a new selection of food. The espresso machine is complimentary, and the beer and wine are plentiful. Breakfast is also delicious! You will love it!
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Excellent
My best business stay in CDMX yet. The service for Bonvoy members was, honestly, surprisingly good. Excellent lounge with really good food. Fast, easy, and distinctive. Call out to Jose Alcantor, Adan, Fidel, and Angeles for top notch service.