Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Amici Restaurant
    Savor a unique blend of Italian and Mexican flavors at Amici Restaurant. From handmade pastas to savory tacos, indulge in a culinary experience unlike any other. Don't forget to ask about our children's menu and join us for a delightful Sunday brunch.
  • Jorongo Bar
    Experience the heartbeat of Mexico City at Jorongo Bar, where live Mariachi music sets the stage for unforgettable nights. Enjoy delicious Mexican dishes, local beers, and innovative drinks in a vibrant atmosphere. Must be 18+ to enter.
  • Lobby Bar
    Unwind at our Lobby Bar after exploring downtown Mexico City or indulging in a shopping spree on Reforma Avenue. Situated in the lobby, our inviting cocktail bar features an international array of wines, draft ales, and handcrafted cocktails.
  • Manhattan Deli
    Pleasant and comfortable atmosphere with a varied breakfast buffet, freshly baked bread, seasonal fruit, natural juices and dishes created by our Chef with the highest quality ingredients.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2427 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Successful Visit

    Another positive comment about the Executive lounge crew. The customer service in the lounge is truly the shining star of this hotel. There was not one employee in the lounge who was not a customer service aficionado but the names we have were Angeles, Adan and Plinio. The lounge employees truly made our stay here top notch. The front desk and concierge desk were fine but not as focused on the customer service. We are long time loyal Bonvoy members and we were upgraded to a corner suite, which we appreciated greatly. The hotel is located in a safe clean area. We enjoyed the local restaurants and were able to walk to many different areas.

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent staff

    Excellent accommodations. The lounge staff is amazing. Adon Hernandez, Jose Alcatel, Mariel, and Alma are extremely attentive. They recognize you during your stay and go the extra mile to make sure you’re taking care of. The hotel is in an excellent location and the view of the Angel is amazing.

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sheraton warm service

    The hotel location is great near Reforma Street, and the food in the 18th floor is good, I live here during my business travel and even made friends with Alma, Adan and Jose Alcanter Especially Adan’s service is so warm and remember my breakfast pattern~ Great

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Club Lounge!

    This hotel is magnificent. The Club Lounge is excellent and has a beautiful view, and Angeles is one of the best servers there! You will be most fortunate to meet her! Every day there is a new selection of food. The espresso machine is complimentary, and the beer and wine are plentiful. Breakfast is also delicious! You will love it!

    Mar 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    My best business stay in CDMX yet. The service for Bonvoy members was, honestly, surprisingly good. Excellent lounge with really good food. Fast, easy, and distinctive. Call out to Jose Alcantor, Adan, Fidel, and Angeles for top notch service.

    Mar 13, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319