Resort Details
- Amici RestaurantSavor a unique blend of Italian and Mexican flavors at Amici Restaurant. From handmade pastas to savory tacos, indulge in a culinary experience unlike any other. Don't forget to ask about our children's menu and join us for a delightful Sunday brunch.
- ImpulseFuel your day on the fly at Impulse â?? your one-stop spot by the lobby for quick bites, coffee, juices, and sodas.
- Jorongo BarExperience the heartbeat of Mexico City at Jorongo Bar, where live Mariachi music sets the stage for unforgettable nights. Enjoy delicious Mexican dishes, local beers, and innovative drinks in a vibrant atmosphere. Must be 18+ to enter.
- Lobby BarUnwind at our Lobby Bar after exploring downtown Mexico City or indulging in a shopping spree on Reforma Avenue. Situated in the lobby, our inviting cocktail bar features an international array of wines, draft ales, and handcrafted cocktails.
- Manhattan DeliPleasant and comfortable atmosphere with a varied breakfast buffet, freshly baked bread, seasonal fruit, natural juices and dishes created by our Chef with the highest quality ingredients.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Carryout breakfast†
- Cocktail lounge,Offsite
- 24-hour front desk
- 24-hour room service
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary newspaper delivered to room
- Complimentary newspaper in lobby
- Complimentary shoeshine
- Concierge desk
- Currency exchange†
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Front desk
- Full american breakfast†
- Full service housekeeping
- Grocery shopping service available
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless†
- Hot breakfast†
- Housekeeping - daily
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Shoe shine stand†
- Spa, Offsite†
- Steam bath
- Tennis court
- Travel agency, Offsite†
- Turndown service
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Wireless internet connection in public areas†
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Tennis court †
- Children's program, offsite †
- Palace of Fine Arts Palacio de Bellas Artes
- Anthropology Museum
- Rufino Tamayo Museum
- Templo Mayor Museum
- Siemens
- Mexican Stock Exchange
- Anthropology Museum
- Rufino Tamayo Museum
- Palace of Fine Arts Palacio de Bellas Artes
- Bank of America
- Citicorp
- World Trade Center
- Mitsubishi
- Bosque de Chapultepec
- Samsung Corporation
- American Express Corporate Office
- Avantel
- Deloitte Consulting / Mercer
- Xochimilco Floating Gardens
- Historic Downtown
- Angel de la Independencia
- Business and Shopping Districts
- Sports Palace
- Reforma Avenue
- Mexico City
- Downtown Tour
- Teohtihuacan Pyramids
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Dec 17, 2025
The best hotel experience in Mexico City
My family and I love to stay at this hotel because of its location, cleanliness, best customer service, professional front desk (Jacqueline is the best, she goes the extra mile to make sure our stay is unique and very pleasant). Room service is amazing, both flavor and presentation. From the moment we arrive until our departure, we always get the best customer service. ZDeyton
-
Dec 17, 2025
The best of the best
Excellent customer services, amazing room service dinner, friendly and courteous doorman and bell boy. Airport pick up safe, helpful and fast. Highly recommended, the best service and high quality meals.
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Nov 23, 2025
Great Hotel
Great Stay at the Sheraton. Staff was very friendly. Rooms were clean and the Bed was very comfortable. Great location with easy access to restaurants and tour pickups.
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Nov 18, 2025
Great Hotel, but ...
The hotel is located in the center of town, so it's very lively. It happened to be the Day of the Dead, so there were a lot of guests. The decorations on the second floor of the hotel were amazing. However, the hotel is old, and the elevator key card would give an error about one out of every two tries. I used the mobile key as insurance, but lining up at the front desk to activate it was a pain.
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Nov 14, 2025
7 nights in suite 1122
We stayed at this hotel for 7 nights in the one-bedroom corner suite #1122. Our room was huge & cleaned daily plus it was quiet even though it was overlooking a busy roadway. Our rate included breakfast & evening appetizers. The rate was reasonable considering all the extras. The hotel's gym was also very good. All staff members were polite & kind. We would rate this as 5 star except our room did show "wear & tear" on the furniture but if visiting Mexico City again, we would rebook this hotel.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 19
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 18.0 kilograms