Sheraton Mexico City Maria Isabel Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2572 reviews

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  Great Hotel

  Great Stay at the Sheraton. Staff was very friendly. Rooms were clean and the Bed was very comfortable. Great location with easy access to restaurants and tour pickups.

  Nov 23, 2025
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  Great Hotel, but ...

  The hotel is located in the center of town, so it's very lively. It happened to be the Day of the Dead, so there were a lot of guests. The decorations on the second floor of the hotel were amazing. However, the hotel is old, and the elevator key card would give an error about one out of every two tries. I used the mobile key as insurance, but lining up at the front desk to activate it was a pain.

  Nov 18, 2025
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  7 nights in suite 1122

  We stayed at this hotel for 7 nights in the one-bedroom corner suite #1122. Our room was huge & cleaned daily plus it was quiet even though it was overlooking a busy roadway. Our rate included breakfast & evening appetizers. The rate was reasonable considering all the extras. The hotel's gym was also very good. All staff members were polite & kind. We would rate this as 5 star except our room did show "wear & tear" on the furniture but if visiting Mexico City again, we would rebook this hotel.

  Nov 14, 2025
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  Great location, clean, but lacking in the customer experience

  Excellent location, clean, modern, great breakfast buffet! Spent my honeymoon at this hotel; wish they could have made it a little special for us. Housekeeping was EXCELLENT. Always had our room clean and amazing. HOWEVER, the dinner at the hotel was not very good and the service in the lounge was very slow and the drinks were not good and I tried many! Overall this hotel is good if you don’t pay full price and avoid eating at the dinner restaurant or lounge lol.

  Nov 12, 2025
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  Amazing staff and location - Day of the Dead!

  My wife and I came to CDMX for Halloween and Day of the Dead weekend and stayed 4 nights at the Sheraton. I have been here before and once again had an excellent time. The location cant be beat right on the main Paseo de la Reforma across from the Angel right near all kinds of shopping, bars and restaurants. We reserved a room overlooking the main avenue and with all the lights and decorations for Day of the Dead festivities the view was amazing, plus that is the road in which the big parade happened on 11/1 right below us. Our room was great with the typical Marriott products, fridge and coffee machine which is always appreciated on a longer stay. Our check-in was with Alma in the executive lounge as I am a Platinum customer and she was very nice and efficient welcoming us. The lounge itself was an excellent perk as we took breakfast there in the morning and if we were around, we enjoyed the free drinks and heavy snacks during the evening which was VERY popular on Saturday. Carlos and Jose were so nice even though they were slammed in the evenings they were friendly and took great care of us. We also utilized the heated pool on the rooftop one afternoon as the weather was amazing and we had the place to ourselves. The hotel also hired several artists in the lobby on Day of the Dead to do free face painting as well for guests and this was quite popular but a long line (you could walk outside and find local artists doing the same thing, but for a small charge). The lobby bar was nice to watch the World Series games and the Jorongo bar was open after 8pm several nights and had amazing live music from local bands. We also took the private car from MEX airport to the Sheraton when we arrived due to the crowds and were met quickly and professionally to avoid the cab line. Overall, our stay could not have been better. The location, the staff and the amenities helped make our stay amazing and we will be back!

  Nov 11, 2025