Sheraton Mexico City Maria Isabel Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2592 reviews

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  Not a five star and needs to improve to maintain normal Marriott/Sheraton standards.

  Stayed here for six nights using points and had dates in hundreds of Marriotts/Sheratons over the years. Good location and great delay but really needs to take a hard look at itself. Not a five star hotel and very strange layout with one bar (unresponsive staff who are more interested in watching TV or chatting amongst themselves) on different levels not conducive to groups more than 2-3. Breakfasts ok and not a great range for a five star hotel but management style staff hanging around watching others working and not responding to customers. Dinners good and staff very friendly and helpful but only one restaurant for breakfast and dinner which is odd as it didn’t have a great range of choice. Concierge not very interested or helpful but porters good.

  Mar 08, 2026
• 

  Worth a try!

  Excellent location, solid staff, wonderful Club Lounge with the most attentive & courteous staff (shout to: Jose, Mariam, & Efren). Those really know how to take care of guests! I’ll be adding this hotel to my rotation for future stays. Thanks, Marriott.

  Mar 01, 2026
• 

  Our Home Away from Home in CDMX — Perfect Location & Outstanding Service

  We always stay at Sheraton Mexico City Maria Isabel Hotel whenever we come to Mexico City, and it continues to feel like our home away from home. The location simply can’t be beat — it’s right next to Ángel de la Independencia, making it perfect for walking along Paseo de la Reforma, sightseeing, or grabbing a great meal nearby. Being steps from such an iconic landmark makes every stay feel special. The hotel itself is older, but it is very well maintained. You can tell the property has history, yet everything is kept in excellent condition. We especially love the bedding — incredibly comfortable and one of the highlights of our stay every single time. It guarantees a great night’s sleep. Housekeeping deserves recognition as well. The maids are professional, thorough, and attentive to detail. Our room is always spotless and perfectly arranged when we return. The executive lounge is on the smaller side, but the food selection is excellent. Everything is well prepared, and the daily guacamole is absolutely perfect — fresh, flavorful, and something we genuinely look forward to each visit. A very special shoutout to Adan, Efren, and Fidel at the executive lounge. Their service is consistently warm, attentive, and genuinely welcoming. They go above and beyond to make guests feel valued, and they truly elevate the entire experience. We will absolutely continue staying here whenever we visit CDMX. Highly recommended for the unbeatable location, comfort, and outstanding service.

  Feb 27, 2026
• 

  Great location Great staff

  The club lounge was great and provided an extensive breakfast each Morning. Our waiter Jose Mariam Efren was the best! Great location too!

  Feb 22, 2026
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  Nothing to fault, an exceptional offering at a fair price

  It’s not often that a hotel exceeds all expectations, but this property was an exception. The staff were consistently friendly and welcoming during all interactions. The hotel is extremely well located and a very fair price. The room was of decent size and had a good view of The Angel of Independence. Housekeeping took pride in their work and the room was made up to an arrival standard daily. There is nowhere I can fault the stay and would highly recommend this property to anyone.

  Feb 19, 2026