General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1503 reviews
Worst place ever
This place is the worst hotel I ever stayed at in my life elevator was broke, Valet sucks and unhelpful they told me to park my big truck in the safe lot they always pack oversized cars at; had my window busted out. I wouldn’t stay here as the staff is the worst most unhelpful people on the planet.
Rude Customer Front desk
Everything is above average, however the room service/house keeping facilities suck. We stayed for 5 days, and our rooms didn't get clean even once because apparently we had to call the front desk to book the 'cleaning service'. They did give us a privacy pls tag too which we didn't put infront of our doors because we wanted our rooms cleanes. So it makes absolute zero sense to give the privacy pls tag and still have guests call in specifically to book room cleaning service. The least they could have done is let people know that they gotta request to get the room cleaning done.
I had a good stay here. The concierge was very helpful getting me taxi’s to get around. I appreciate that. It was close to everything I needed. Was able to walk around ok. Just need to keep alert. Can be a little unsettling at times. Room was nice and quiet.
Sheraton Grand is our go-to for LA.
We stay here each month when we're in LA. This is an excellent base for exploring Los Angeles as many of the rail lines cross through the station under the hotel. One of our most important reasons for staying here is the excellent elite lounge on the top floor of the hotel. They offer an excellent breakfast each morning and they've kept the same lounge staff for years so things are consistent. Lupe and Manuel know us by name and they do a great job of running things. The evening crew is good as well and they offer a great selection of appetizers and even a drink menu. During the day, the lounge is always stocked with water, snacks, and a consistently working coffee machine. The valet at this hotel is great as well. Even when they are full, they hire sufficient workers to keep things moving so you won't wait too long for your car. We have not had any issues with this hotel or the location. The rooms are comfortable and quiet. The views of downtown LA are spectacular.
Great stay and exceptional staff
I recently had the pleasure of staying at Sheraton Grand LA and wanted to share my incredible experience at the Executive Lounge, thanks to the exceptional service provided by Lupe and Manuel. Their warm and professional demeanor made my stay truly memorable. I highly recommend Sheraton Grand LA's to any discerning traveler.. Rating: ⭐️⭐️⭐️⭐️⭐️