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2701 reviews
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Nov 29, 2024Best Hotel in Toronto Downtown.
Its a 5 star hotel and went there with my brother and family. The location is just great. Its 5 minutes walking distance to the Eaton Centre mall, the bayshore mall, and most of the restaurants and shopping district. The city park is right there. Best part I liked about the Hotel is there Lounge. Best place to sit and relax have breakfast, have juice, tea, water and sit quietly and work on your laptop while looking at the amazing mesmerising view of the Toronto city skyline. Their rooms are very nice, the service is very good, they have very good breakfast spread and options. Everything was perfect. Superb.
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Nov 26, 2024Good location but old hotel in need of refurb
Good location in the city centre and about an hours drive in traffic from the airport. Check in staff very nice and the check in process was smooth, but not much explained on where things were in the hotel. Room was very old and dated. Brown carpet, brown wall paper, old furniture, but it was spacious and warm. Bed comfy, iron and ironing board, coffee making facilities and water provided. Bathroom shower was fine but they still use shower curtains. The water pipe noises during the night were constant and you can hear other guests in the corridor banging doors, but I didn't hear any traffic noise on the 25th floor. Do not disturb room signs are still the flimsy old paper signs that have a tendency to fall of the handle when you open or close the door. Wardrobe was a cupboard with a door, like an extremely small spare room, not a proper fitted wardrobe, and it's poorly designed with a shelf right across the middle, so you can't hang long items like dresses properly. WiFi was not very good and kept dropping out. Breakfast was a very strange affair. No buffet as you'd expect in this part of the world. Just a few tables to the back of the main entrance hall with waiter service. No one to greet you so I spent a while wondering if I was even in the right place. In the end I decided to order room service instead. It's the same menu and a very nice lady bought everything up in boxes and a bag within about 20mins of ordering. All in all an OK but dated hotel in a good location of Toronto.
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Nov 24, 2024BED BUGS
BED BUGS I was there for a business event from sunday-tuesday. On Monday during our courses I went up stairs to grab something from our room to find a bed bug crawling on my bed. We then missed half of our event due to the staff 'trying to move our rooms'. They offered to clean out clothes, they did clean three of my staff members but lost my bag of clothes which I had to fight for them to find. They claim they don't have bed bugs due to their results coming back negative but I didn't kill the one we found and it was red so it had also fed on us. A girl in another room got bitten on her face which then got infected. A terrible experience and complete waste of money. Since it came back negative they will not be taking any further action to kill the bed bugs there since they have 'none'. I do have photo and video evidence of this which I will provide these photos as it's clear that they are not being mistaken by other types of bugs
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Nov 20, 2024Great location and nice rooms
I stayed 3 nights when traveling for work. The hotel was very busy especially given the Taylor Swift concert in town the first night of my stay! There was a fire alarm that went off at around 5 am and although we didn't have to evacuate our floor, the alarm went off for an hour or so with repeated announcements. Obviously this could not be helped but it was rather annoying. The room was very comfortable and clean and the location of the hotel was great. The only reason I am giving 4 stars instead of 5 is because I requested a late check-out until noon which could not be accommodated due to high capacity which was fine except that the housekeeper started knocking on my door to clean my room 25 minutes before 11! I told her I needed a few more minutes and she looked surprised like I was inconveniencing her by not letting her come in to clean right away. I hadn't checked out yet so I'm not sure why she thought I was finished with my room. It was very strange and annoying and then I felt all rushed to get out of my room faster (which I did around 10:50).
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Nov 15, 2024
Great Downtown Hotel Experience, with Exceptional Club Lounge
Centrally located, excellent check-in experience, nicely appointed room,(particularly corner rooms on a high floor) very comfortable bed, great views from upper floors, large indoor/outdoor pool, large fiteness center. If you are able, splurge for Club Lounge privileges (good for two people, so even if you are in town solo for a conference, etc, you can invite a friend to join you for breakfast or dinner or drinks) -- on the 43rd floor, lots of space, elegant, with spectacular views, creative small plates buffet, bar, and excellent service. Breakfast in Club Lounge is delish, too, and you can go to the Lounge the entire time it is open -- not just for breakfast and dinner hours. A large hotel, but has boutique hotel qualities, particularly if you opt for Club Lounge privileges.