General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2648 reviews
I stayed at the hotel for a one night stay as part of one day conference. While not cheap, the price was competitive as compared to other similar hotels in the downtown area. The hotel is conveniently located downtown close to many restaurants and other downtown attractions. It a very large hotel that hosts many conferences meaning the large lobby area is always bustling with lots of people and activity. I was graciously upgraded to a junior suite overlooking City Hall. The room was large with a comfortable king sized bed and sitting area with a large tv. While the bathroom was spacious, the shower was not the luxurious type of shower that I expected of a hotel of this caliber. Overall a pleasant stay and a return visit if I am in the area in the future is a definite possibility The
A nice hotel
The room was a good size and clean. The bed was comfortable. The restaurant has good food. The location is perfect for walking the downtown area and is close to the train station as well. Overall it was a nice place to stay, a little expensive but these days you will have to pay for these luxuries.
Fine Hotel but Skip Room Service Dining
We stayed in this hotel because of its location, and as our weekend trip to Toronto was in celebration of a milestone, we ordered room service as a treat to ourselves. We had memories of other times enjoying an elegant dinner in the quiet of our room. Imagine our surprise when someone arrived at our door with a paper bag containing two boxes and flimsy plastic cutlery. Room service at this hotel has become more like a quick take-out experience, and we wouldn't do that to ourselves again. The best thing about this hotel is the friendly helpful staff. They were wonderful without exception.
Exciting stay for the family!
We booked a high level room facing the Nathan Philips square during the Christmas holidays. We also asked for the club level. This upper floor lounge is stunning! You receive a free breakfast in morning and horderves in the evening. This is a well designed private lounge with gorgeous views of Toronto on both sides of the room. One side you can see the city and the other side you can see Nathan Philips square! We visited Toronto with family and enjoyed the skating at the Nathan Philips square. The grandchildren also enjoyed the pool on the main floor. Half the pool is outside and half is inside. The lobby is continuously being renovated and is a very cozy space for the family to socialize in. We will definitely be back!
With 1600 delegates visiting this Conference Centre I expected delays. To my surprise everything from check incheck out went smoothly. All staff (receptionist, pool staff, cleaning staff went out of their way to ensure my four day stay was pleasant. Location, location, is another highlight. Toronto skating rink across the street, numerous restaurants (Kimichi Korean House, The Keg) within walking distance. The view from 33rd floor was breathtaking