General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2577 reviews
Easy check in, friendly staff, clean room, food in restaurant was good although service was a little slow. Asked for brown sauce at both the meals we had here, first time fine, second time told they didn't do it?? Snuck up to 43rd floor where nice man let us take a photo of cn tower 😀. Overall nice stay.
Excellent family option in downtown Toronto
We spent mother's day weekend at the Sheraton in Toronto and had a marvelous time. The person checking us in at the front desk was so lovely- she managed to get us an early check in, and our room was nice and quiet overlooking the pool. We loved the central location and the level of cleanliness we experienced was top notch. The only downside for us was that the breakfast is not a buffet (we ended up going elsewhere). Also, our two girls were sorely disappointed when we ordered the 'smoothie of the day' from the poolside menu and they brought up some kind of oat mix, premade juice. While the server was great and brought up three options, they all tasted terrible and our girls just ended up discarding them. Despite the hotel being fairly busy, we never felt that it was overcrowded and received great service from the staff. Looking forward to staying again!
Nice hotel but unless you’re on a work conference book somewhere else
Nice hotel but book elsewhere if you’re not on a work conference, rooms are comfortable and position is good for getting around the city but not for relaxing in the bar for a drink after a busy day sightseeing, both the nights my husband and I stayed the bar area which is just a area in the lobby was full of work colleagues , we’d stayed at the fair mount last week where the bars and social areas where much more relaxing
Location was perfect for walking around downtown and being able to get to everywhere super easily. Lobby of the hotel was beautiful with lots of places to sit, socialize, work, or people watch. The property is very clean and front desk staff was great. Room was a bit small and dated but very comfortable. Breakfast time in the lobby was a little disorganized with poor service. Evening staff was much better. Wouldn't hesitate to stay here again.
Old, dated and noisy
The rooms are very dated and old. At this price I would expect more from a hotel like this. The noise of a service elevator kept me up ALL night. Specifically the 26th floor. It was terrible with possibly the worst sleep I have ever had in a hotel.