Location
Puerto Vallarta - BeachProperty Information
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Resort Details
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept Spring Break Groups.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8766 reviews
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Dec 14, 2024Everything is NO at the Sheraton Buganvilias Resort
We were so excited to have our first company retreat at the Sheraton Buganvilias Resort! We got the 10 room package with unlimited drinks and food! Boy were we wrong! One word that describes this trip is No! No, you can’t get a drink even though the pool bar closes at 6:00 pm and you ask for a drink at 5:45pm. No, you can’t pick whether you want soup or salad at the restaurant. You get delivered what was chosen for you by the hotel staff. No, you can’t order appetizers, the manager, Alejandro told us it is not his fault that we made a mistake with the reservation time, so you can’t order appetizers. No, you have to pay for your meals at the restaurant near the bar. No, we can’t find your reservation. No, we can give you late check out. No, you can’t order room service since you are ordering a lot of food for 3 people. So why get the unlimited food and drink package when you are told NO! I have stayed at many resorts all around the world and this is by far the worst customer service I ever experienced! The only saving grace was Alfredo, Marco, and Ruben at the buffet. I will give them a separate review!
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Dec 14, 2024Jimena and Mariana are the BEST!
This is our second time staying with friends at their time share. Of course the renovated rooms are beautiful and the views are breathtaking. All the staff are so welcoming and friendly, but Jimena and Mariana (with the entertainment crew) are what made are trip most memorable the first time and what we looked forward to most this time. Those two girls heard our names once and never forgot them. They are the sweetest, engaging and so much fun. The Sheraton has done a great job and knows what they are doing!
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Dec 10, 2024
Oceanside, central location, walkable to downtown PV
The Buganvilias Resort at the Sheraton was a great place to stay for 3 of us. The front desk staff were friendly, knowledgeable, prompt and had an answer for any questions that we asked. We had a one bedroom but the daybeds in the living room were comfortable to sleep on too. It was great to have a small kitchenette so that we could bring some food and light snacks back with us and prepare a light breakfast before we left for the day. Housekeeping was great and had our room made up for us everyday. Jorge at the pool bar kept us hydrated. We enjoyed having access to the Resort pool as it was quieter and less crowded than the Hotel pool. Our room looked southwest over the bay and we were treated to beautiful sunsets. We really enjoyed the walkability of this resort and walked south to the malecon as well as north to find some restaurants and a grocery store nearby. We were given a tour of the other rooms available at the resort but the presentation was unnecessarily long and wore us out by the end of the 3 hours. These could be shortened and be made more palatable by having a concise paper copy outline of what is available at the different levels.
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Dec 09, 2024
Great resort!
Great resort! The location is fabulous, many stores nearby, the Malecon a fifteen minute walk away. Food was good. Resort very nice with one big pool and one adults only pool. We only ate at the buffet and it was varied and tasty each day. Special shout out to Pamela, Janet, and Iris who escorted you to your table at the buffet. All the servers were wonderful, every one of them. Poolside waiter Mariano looked after us very well. Another shout out to Bryand at reception who patiently answered all our questions. My husband had two amazing massages with Ramona at the spa and highly recommends her. I would have liked more nightly entertainment. There was only a show on Friday and Saturday night. Lots to do at this resort but never felt pressured to partake. You will not go wrong choosing this resort. We will be back!
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Dec 09, 2024
Great experience
Overall a great hotel experience. Good food choices, great views, lots of amenities, and the room was clean and orderly. Javier at the pool and Oscar in the buffet provided excellent service every day of our vacation, and are a great addition to the Sheraton team!