Property Location: Located in Kissimmee, Seralago Hotel & Suites Main Gate East is near the airport, a 4-minute walk from Old Town and 5 minutes by foot from Fun Spot America. This family-friendly aparthotel is 1.3 mi (2.1 km) from Falcon's Fire Golf Club and 2.4 mi (3.8 km) from Celebration Golf Club.
Rooms: Make yourself at home in one of the 614 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless Internet access is available. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.
Amenities: Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Dining: Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Business, Other Amenities: Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Kissimmee? This aparthotel has 1195 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
Mandatory Fees: You'll be asked to pay the following charges at the property: Deposit: USD 100.00 per stayResort fee: USD 12.00 per accommodation, per night The resort fee includes:Internet access We have included all charges provided to us by the property.
Optional Fees: Rollaway bed fee: USD 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4270 reviews
Check in takes a really long time only one person working and doing more talking to other staff then trying to check people in. Charged a resort fee with no resort accommodations at all, not even a working ice machine with out going all the way to the office. Rooms were disgusting and in need of being closed for repairs. Extremely strong smell of mold, the only sink is clogged and the pipes leak when used, holes in several walls bathroom door won’t close and when forced shut you get locked in . This place used to be a nice family place it has really gone down hill. Spend the little extra money and go somewhere else!
Lots of entertainment and shopping in the area.
It's a huge resort with hundreds and hundreds of rooms available and I must say that our room (978) is a two double beds room, and is in need of a lot of repairs. Even though it was somewhat cheap, you're entitled to expect everything in good working condition. Ex: Bathroom fan not working, the second sink in the room unusable, telephone keypad defective, the fridge broke down and front desk so busy that you can't get anyone. Some issues were fixed but not everything.
No Cstomer Service
The room was just fine. Check in took over 45 minutes. Only way to get clean towels is to hit "0" on room phone, room phone does not work. Another half hour waiting at front desk. Long lines for check in, never more than 2 front dest employees. Also $70.00 in undisclosed charges resulting in our charges being more than 75% more than stated.
Worst. Hotel. Ever.
Arrived at 11pm, looking forward to two weeks of fun and relaxation. By 11.15pm those hopes were dashed. The room had clearly not been cleaned in a LONG time. Dried urine stains on the toilet seat, mould on the walls, security latch missing from the entrance door, filth and grime everywhere, and a microwave oven that should have been binned years ago. Next morning we asked for a different room, was made to wait until 2pm before given a room that was barely any better. After 3 more nights we both started to suffer health issues (asthma, coughing) so requested another room. This next room was, at best, fit for human habitation, but still extremely disappointing. The pool bar only opens 4 nights a week, has no draught beer, and even ran out completely on one occasion. Housekeeping is not available, unless you phone reception between 8am and 9am and request for the following day. The indoor bar and cafe are both shut with no indicatio0n of them ever re-opening. Buildings in terrible state of repair. The ONLY good thing about this hole is the barman, Rizzo, who works hard to entertain his few guests, despite such terrible working conditions (he even went out and bought stock with his own money so they had some beer) Please, please, please do not even entertain the thought of staying at this disgusting place.
Excelente costumer service.
I had made a reservation only for one of our members who is a 65 year old handicap women that recently lost her home. The member had trouble check in. but Nicole went above and beyond, we very thankful for Nicole's assistance she truly save our member from sleeping in the streets.