Sensira is a resort where you are free to stimulate your emotions and share them with your loved ones. Enjoy our surprisingly friendly service and attention to detail in an ambiance that combines fun and relaxation… an experience that will seduce your senses.
Sensira Resort & Spa sits on Petempich Bay, a privileged location that features the area’s main natural attractions, ensconced 22 minutes from the main tourist area and 18 minutes south of Cancun’s international airport.
Sensira’s sensitive experience begins in our beautifully designed, spacious rooms offering exquisite amenities and comfortable furnishings. We will make your vacation experience unforgettable with our friendly service in the Mexican Caribbean.
Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
833 reviews
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May 28, 2023Invasion on Privacy
Pros: The food and bev staff is great and friendly they go above and beyond for customer service. Tip them well and you’re their favorite they do work hard and some go to school. Everything is included! Do rent the sailboat and go snorkeling! It was my favorite part of the trip! Ruben and his crew were awesome. Cons: Housekeeping enter your room 2x day for barely anything even with a sign that says DND. Housekeeping did go through my things but I kept my valuables in the safe. Unfortunately my aunt had $420 USD stolen from her luggage because her safe was broken. Hotel could have done more for her but claimed to investigate. Please be aware that you do sign a waiver saying you do not hold the hotel responsible so lock your valuables (money,passport, credit cards,ect) and do not bring anything of value like clothes or jewelry to Mexico. Your on vacay in a family resort just chill. The “free tours” are just to get you out and spend money. Don’t believe the hype. They will try and sell you over priced tequila and silver jewelry. They will entice you with 3 free tacos but will only give you 2. When you go on excursions with kids make sure you have the proper equipment like strollers with good wheels, it’s a lot of walking and they do not provide you with those things. It’s hot as heck but I packed a camelback with ice and it saved me.
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May 26, 2023Take your kids here
Great resort! Great staff! Plentyyyyyy for kids to do! Food not so great ! Night club was ok. I highly recommend rodeo grill the food was amazing! They also provide bull riding & my kids loved it. Everyone is so friendly. Top shelf alcohol is only for certain ppl who booked a certain room which I didn’t agree with.
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May 25, 2023Excellent service
I cannot say enough about the friendliness of the service from the whole staff at Sensira Resort. Everyone was nice and helpful. From top management to pool towel service, my needs were met. I plan on returning next year.
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May 24, 2023Terrible stay - makes me want to never come back to Mexico
Terrible experience! As we arrived - report does not have beautiful entrance it's of off a very tiny street in the middle of nowhere. Smell was horrible from loads and loads of seaweed that was piled on the beach. Smelled like a swamp. Beach was full on with seaweed, water was brown muddy, swampy texture with a crocodile in it. Lots of garbage in the ocean. When we reported all that we were told it's nature and nothing could be done about it, it's a family kids friendly resort with crocodile swimming in the ocean - you can't do anything about? This should be your number one safety priority by removing the crocodile. One of the pools was closed for couple days when we arrived, very convenient when you can't swim in the ocean. Food was very minimal at the resort because there were not many people. Not much you will find at the buffet - you won't see any shrimp, lobsters, crabs - none of that, some fish. Buffet was closed for dinner so everyone had to go to restaurants and if restaurants were full the only option you have is order food to the room. Restaurants took forever to serve you, one night we waited at the table for 1 hour and 15 min for pizza, kids would cry because they get hungry. No cafe, no snack bars, they have a "tea house" which was open from 6am-6pm with nothing much for the tea nor coffee, just couple sandwiches and melted ice cream (the only place that had ice cream in the whole resort). Manager at the resort was not helpful when we were reporting all this stuff, she was looking at us like there is nothing wrong. I really think she threw our complaints in the garbage because no-one ever contacted us back When you pay a lot of money for vacation and don't even get to eat ice cream on vacation or local seafood or can't swim in the ocean - management has to do something about it or at least be helpful, refund some kinda money or provide a taxi to take you to a different beach or let you stay in VIP area with kids I mean be nice about it, offer high priced meals that you charge extra at no extra cost. Their restaurants had higher priced food plates (lobster, crab, etc.,) for extra cost - like what??? My husband had to fly in only for 3 days instead of 8 because of work - last minute change and they didn't even refund for him not staying there. All the workers worked hard and super nice, like I will give 10 for cleaning the rooms they did amazing changing bed sheets every day, everything is crispy like new, but the managements sucks, I feel bad for those people that work there. Not enough people working around the pools, very slow service, but they try. Restaurant for adults only is very nice - food was great, but because we had to leave the kids in the rooms they couldn't eat anywhere besides the room service. Wish they at least had buffet open where you can feed your kids and send them to the room. I do not recommend this place at all unless you don't care about the beach and food and you are there only for the pool and a clean room and have nowhere to spend money on. P.S. I couldn't upload the video with crocodile.
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May 24, 2023
Great Service. Horrible beach.
This resort is finitely family resort. The condition of the resort (the building and pools) is great. Service: I can't speak enough good things about service at restaurants and around the resort. This was by far the best service we have experienced. If we needed anything it was done right away. The staff and managers at all restaurants were incredible. They made my birthday special by brining cake for breakfast and singing happy birthday! We hugged everyone when we were leaving and even shed some tears. Food: Food was standard. Because of the low capacity ( the hotel was only filled about 20%) they tried to reuse the same food for several days. Therefore the food was not always fresh. But variety was good. The restaurants though were so delicious. Especially the french one which you could only attend once (not sure why as it was empty) but the food experience was incredible. Facility: the hotel was not busy at all. I think it was at 20% capacity. The entertainment team did have shows every night and the magician show was very cool! They definitely tried to have activities but it is hard to do where there are not too many people. Beach: I don't even know where to begin. It is disgusting. The amount of seaweed and the methane smell- it was impossible to breathe. We tried to spend most of our time inside the room or we drove to a nearby beach. We understand that the seaweed is natural phenomena. BUT it is hotels responsibility to clean the beach and maintain it. When we addressed it to the management they said well there is no point in cleaning it as there will be more tomorrow. For comparison, the resort next door has beautiful beach and water because they cleaned it on daily basis. The only time we saw that it was actually being cleaned out was on our last day- the hotel hired a crew to come in to clean it out. Personally, I don't go to Mexico to sit in the pool for 7 days and for me beach is extremely important. Also, because of the condition of the water, there was an alligator swimming. So if you go in the water, beware that you might get bitten. Overall, it is not a bad resort. Definitely a family resort.