Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3718 reviews

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  10/10 Overall Experience!! Relaxing and Enjoyable Resort

  We had a great stay at Senator Puerto Plata in the Dominican Republic! Overall, I would recommend this resort to families and couples looking for a relaxing vacation rather than a party-centric resort. It is approx. 45 mins away from the Puerto Plata airport. Here are some things we enjoyed, along with a few tips for anyone planning to visit. Food & Dining: As a family of picky eaters, we were pleasantly surprised by the food selection. There was something for everyone, which made finding meals we all enjoyed easy. We especially loved the snack bar, which ended up being one of our favourite places to eat! They offered familiar favourites like burgers, fries, pizza and pasta. Breakfast was also enjoyable, with pancakes, tropical fruit and fresh juice available every morning. We didn't try any of the à la carte restaurants during our stay, so our experience is based on the dining options we did try. Also a member of my family loves Coors beer, they do have it on the resort but it is not included in all inclusive and costs $5USD/bottle! (for any other Coors lovers!). Otherwise they do have Presidente available on tap that is included. Rooms & Cleanliness: Our room was clean, and we appreciated that the mini fridge was restocked daily with bottled water, Coke and Sprite. This was a nice touch and very convenient throughout our stay. My only minor complaint was that the pillows were a bit flat, which wasn't ideal as a side sleeper. Otherwise, we were happy with the cleanliness of the room. Pools & Beach: The pools were super nice! There were two different pools, which we loved because we could switch up our spot every day. The swim-up bar was another great feature and made grabbing a drink while enjoying the pool super convenient. There were also jacuzzis, which added to the relaxing atmosphere. The beach itself was quite small, and the ocean current was strong during our stay, so swimming in the ocean wasn't always ideal. However, the beach was very close to the resort, and we had ocean views even from our room, which was a great bonus. Entertainment & Atmosphere: This is a relaxing, laid-back resort that offers different entertainment every night. During our stay, we saw a magic-themed show, a Dominican-themed night and even an African-themed night. It was nice having something different to enjoy in the evenings without the resort feeling overly party-focused. One thing to keep in mind is that the resort is close to a cruise ship port, so we saw and heard cruise ships fairly often during our stay. Staff & Service: The staff were amazing and super friendly! Their welcoming attitudes really added to our overall experience and helped make our vacation more enjoyable. The friendliness of the staff was definitely one of the highlights of our stay. Currency & Souvenir Shopping Tips: One tip for future travellers - we brought Dominican pesos for tipping and buying souvenirs, but we found that prices were quoted in US dollars almost everywhere, including at the airport. Keep this in mind when deciding which currency to bring. We also found that souvenirs at Puerto Plata Airport were a bit cheaper, nicer and offered a better selection than what we saw in the resort shops. I would recommend waiting until flying home to buy all souvenirs. Also for the dominican departure tax, we flew with Air Transat and it was included in our package booking. Overall: Overall, we enjoyed our stay at Senator Puerto Plata. The friendly staff, nice pool areas, convenient swim-up bar, daily stocked mini fridge and food options that suited our family made for an enjoyable vacation. I would recommend this resort to families and couples looking for a relaxing getaway. However, if you're looking for a party-centric resort with a lively nightlife scene, this probably wouldn't be my first choice. For a laid-back vacation with pools, nightly entertainment and beautiful ocean views, Senator Puerto Plata is worth considering!

  Oct 18, 2026
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  Senator resort not like the others

  Well. In our quest to try all POP resorts we have completed one of the last ones, We’ve stayed at the sister resort before (Playabachata, )and we liked it , (but more of a 3 star) As far as the senator we really enjoyed this resort It’s a 4 star resort, but rough around the edges, how so? Well it was mostly because the little things, for example: The room safe failed twice during our stay, waiting for locksmith took too long The soap bottles in the shower were empty, not once, but all week Speaking of the bathroom, bring your own washcloths and hand towels, none to be found just the towel Am I sounding petty ? Well there’s more, that was overshadowed by the hard working employees we encountered there, and honestly the grounds were near perfect, not a lot weeds, seaweeds, leaves (cleaned everyday) As far as we were concerned the food as some of the best of the all POP resorts, my friends enjoyed all the fresh fruit and they also went to the Japanese restaurant and the steakhouse (loved the steakhouse), someone wrote a review of their beach was too small? It looks to be about 3/4 of mile or more of the best beach in POP, the rotunda on the hill above made for some great pictures Yes if you stay at the senator you go enjoy the playa bachata too. Oh yeah entertaining was not too bad but what’s on tonight? The board near the travel shop was very confusing The ice cream shop were great additions here, but I think the 24 hour Spots Bar was best I thought ( tasty burgers & fries) , also chips and cheese were good too So would I recommend this resort? Why I really would, and plan to return Small notes: Plenty of seating at the beach (bring suntan lotion) Multiple bars make it easy to accommodate drinks throughout your stay, the beer tastes good (unknown brand) but don’t count on getting too drunk on it Did we have fun? Yes we did, we’re planning to return even now

  Oct 16, 2026
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  NOT A GREAT EXPERIENCE SO FAR!

  Hotel staff at front desk are excellent. Yessy, Leonardo helped us out tremendously. We had an issue with the Air Conditioner, and they promptly acted and moved us to another room.(327)....which is excellent. When my wife and I first arrived here (Oct 14) it was after 5pm....so we didn't know or couldn't make a reservation to one of the 3 restaurants they have on site (which required reservation)....I was told today (Oct 15, 2026) as I was attempting to make reservations for dinner that the only restaurant available was the Italian (Grappa)...we wanted to go to Steak House but according to guest services it wasn't available. So we had no choice but to settled for that one. Obviously you can eat at the buffet or sports bar or walk around and eat pizza and what not....but definitely not a proper dinner of your choice. Another thing to be aware of is that if you are booked here for less than 7 days...you are only entitled to ONE RESERVATION....my wife and I are here from Oct 14-18, 2026 which only gives us ONE RESERVATION at a proper restaurant at the resort. Guess services will tell you this is not so.....you are able to make a reservation daily after 3pm in any restaurant as long as there is availability....what makes you think that a restaurant is going to be available after 3pm.... When I came to see guests services today (Oct 15, 2026) at 1220pm and the only thing available was the Italian Restaurant at 6pm..... Which was their time choosing not mine....BIG SCAM with that.......be aware......DO NOT COME HERE!!! You have been warned!

  Oct 15, 2026
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  BAD staff at the RECEPTION - Michell verbally aggressive and Jessy sustain her attitude!

  I'm sorry but I have to write this review. Never before that I wrote a bad review anywhere else. I purchased from Air-Transat – a Senator Junior Suite King Bed, Pool View, max 2 person per room, period September 30 to October 7, 2026. We arrived at the resort in the afternoon around of 6 pm. Everything looks ok until I had to deal to these two persons at the reception. First Jessy gave me a small side room with NO view at the pool at all, on the 1st floor, dirty and smelly, with two beds instead of 1 king. Smelling of cigarettes besides the musty smell from the bathroom. (room 401). I left my luggage in the room, and I returned to the reception and these two Jessy and Michell started telling me that “The hotel system that they have doesn’t show which type of room I booked.” Michell repeated the same lie that she couldn’t see which type of room I booked, because I booked with AIR TRANSAT, that she has no visibility. She said that was my fault because I didn’t book direct to the Resort. Very aggressive She said that I should tell Air Transat about the booking and they should solve the problem. She let me wait 2 hours in the lobby in front of the reception, while she was having personal conversation in Spanish with a group of people kissing and laughing about me with them, without her knowing that I understand Spanish. She told the group, that she will letting me wait until tomorrow morning because I’m a Fat, Stupid Canadian and she doesn’t care if I’ll die there in front of the reception. I told her that I’m diabetic and I don’t feel very well and I need to eat something because I could faint anytime. She looked at me with disagreements. I told both Michell and Jessy that I fully hear and understand the disrespectful comment made by Michell about me, and I want to speak to a customer service person or a manager. Michell, with her aggressive laud voice, started screaming at me to go back to where I came from and not stay in her lobby and hear her conversations with her friends. I field intimidating and threat by this woman. At that point I requested to move to a different resort in Puerto Plata, and I call my family in Canada to contact Air Transat and see if I can go somewhere else. By that time was already 8pm. I’m 65 and have never experienced anything like this in my entire life. She requested to see my ticket and my reservations. She requested to show her where on the web side I saw how the room does should look like. I presented all the requested information. Then she took me to the customer service desk after over 2 hours of waiting and my blood level was very low. At customer service; Marvin was the only person with compassion and understanding and helped me. Thank you, Marvin, for your help! After this despicable situation, finally I got a room with pool view as I paid for it. The resort is beautiful, most of the staff personnel are doing a great job in all areas. The Resort needs some updates which are not big deals for me. Overall, I say that one bad apple ruins your Resort reputation and is not worth it. I’m not sure if I should go back! Is hard to forget this disrespectful person working at the reception.

  Oct 13, 2026
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  Long read but worth it. Promise!

  Our girls trip of a group of 8 had a great stay! The resort is beautiful, and the rooms are very spacious. We stayed in Building 11, which we found to be perfectly located — close to everything without being in the middle of all the activity. The water pressure was great, the AC worked perfectly, and the beds were super comfortable, which made a big difference! The decor in the rooms could use a little updating, but honestly, you don’t come to Puerto Plata to spend your vacation sitting in your room! 😂 The buffet was really good with lots of options, and the à la carte restaurants were excellent. We tried the Japanese and the steakhouse. The steakhouse house is out of this world. We also added the $25 lobster tail to our meal, which was definitely worth it. (It’s cheaper is you go through guest services. A couple of fun things to know if you’re planning your stay: the foam party is on Saturday at 4:00 p.m., and the beach/white party is Sunday night starting at 6:00 p.m. Definitely worth checking out if you like a little extra entertainment! We also hired a driver to take us to Jumbo in the city. I’ll add the business card in the pictures. And because we weren’t limited on time, we crossed the parking lot and had McDonald’s. Night entertainment is ok. The Rock Show is by far the best in my opinion. Do go over to Playa bachata around 10pm. You’re welcome. Calling out the people who say that the staff is rude. They aren’t. They are lovely people who work extremely hard. If you treat them well and with respect, they will reciprocate. A smile and a hello will go a long way. And please tip the staff. If you’re in the mood to haggle, near where the cruise ships arrive, the little huts are full of souvenirs. The owner can get a little too friendly and sometimes agressive about you coming to visit their store but just politely smile and decline. Overall, we really enjoyed our stay and would absolutely come back. Great resort, great location, comfortable rooms, and plenty of good food — exactly what we were looking for in a beach vacation! 🌴 If I were to “complain” about something it would be the cleaning of the main pool; it is poorly maintained and does get unsanitary at the end of the day. Shout outs 😘 Gym/Water aerobics Johanna, awesome 🫶🏼 Sports Bar: PM shift; Stephanie, Christopher, Domingo and Jay are simply the ultimate best 🥰 Front desk: Yesy, super helpful and attentive ✅ Entertainment: Monkey, Shampoo and Skinny and The Shorty ❤️ I genuinely love it here and I highly recommend it.

  Oct 09, 2026