Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Limousine service
- Luggage service
- Meeting rooms
- Multilingual staff
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1867 reviews
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Feb 13, 2026Hard Rock needs to do better with Unity members and collectors...We all don't gamble or smoke (some of us are allergic)
I'm a Unity member and have been supporting the brand since early 80's. This was #112 for me. I hit my 100th in Osaka Japan back in May 2025. I needed a pin for my collection. My husband went in to go to restroom, and he commented on how bad the smoke was. I had stayed with the car per valet staff. I then went in and made my way down to the Rock Shop (we knew we couldn't get in the door down where Cafe and Rock Shop were) and the smoke was so bad I thought I would gag. In addition, a couple staff along the way didn't give the best instructions. One told me to curve to left, but it was straight down on the right. You need better training for your staff. I had to go to bathroom and clean my sinuses. I held my shirt up to my nose. It was even bad in the Rock Shop, you could smell it. We've been to several to get pins and we've stayed at several and the smoke can be bad, but that was the worst. Ugh ~ This was on Friday, February 6th, late afternoon. The lady in the Rock Shop kept telling me I needed a pin # for my Unity. NO, I've never needed a pin for my Unity # to go through. The guy tried it again and it worked, so...NO, I didn't need a pin #. She needs some more training. The cafe is apparently a Hard Rock Cafe (they aren't always) and I thought about eating there, but didn't because of how bad the smoke smell was. If it was anything like the Rock Shop with smoke smell, then there is no way I could have eaten there. I literally couldn't wait to get out of there. Ugh ~ I see now the ratings are only 3.5 out of 5 and the smoke was mentioned several times.
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Feb 10, 2026Exceeded expectations, loved it
Wasn’t sure what to expect at this hotel as not always the best reviews however it exceeded expectations. Our room was amazing (gold suite) the food and bar choices were great the hotel is huge and there is so much to do. We ate at the pool bar & food was great. We ate at the sugar restaurant which was also great, cocktails were amazing. We visited the many shops which had great choice. We visited the casino upstairs which is no smoking which was a nice option. Would definitely stay again.
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Feb 05, 2026Great stay, loved the staff and West Tower room
An amazing stay in the West tower. Every person we interacted with was friendly and helpful. The room wasn’t quite ready when I arrived, so I left my luggage with the bell desk and roamed the shops and gaming floor for a bit before getting my room assigned. The two queen bed room on the 6th floor of the West Tower was spotless and well appointed. It has a desk large enough for two to sit at comfortably, a small refrigerator and large TV. The beds were very comfortable, one of use found the pillows a bit tall and firm. The bathroom is a bit different for guests that are not Significant Others. What I mean by this is the sinks are separated from the toilet shower by an opaque sliding door allowing a bit of a silhouette shadow through the wall, easily darkened by turning the light off on one side or the other as needed. The shower had a rainfall style head, as well as a handheld shower head. The shower was oversized had hot water, great water pressure, and liquid soap, shampoo and conditioner. Checkout was smooth and hands off. Will definitely be back!
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Feb 01, 2026Place is a joke
My sister and I were here on Saturday around 6:30 pm we were playing when 2 gurls came up to us and started harassing us while we were playing. They were clearly drunk. We called security for help and how about they escorted us off the property! We were minding our own business and got kicked out. What respectable business kicks out paying customers. Even the lady playing next to us told them we were being harassed,didn't matter away we went with our money in our pockets. Stay away from this place they don't care for your business.
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Jan 18, 2026
Criminals
Does not honor their promotions! Poor poor customer service and the front desk staff has no idea what happens at players club and vis versa! Dont even get me started with their "customer care" line. Complete and total rude, ignorant people that simply DO NOT CARE! If you win something or go there with ANY promo offers be sure to bring copies of any and all promotions! No one will have any idea what they mean and will try to get out of honoring them! Their computer systems are a JOKE. management are a-holes. Oh, and worst rtp EVER. beware and stay AWAY!!
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a smoke detector and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 8:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100 per accommodation, per nightResort fee: USD 28.38 per accommodation, per night The resort fee includes:Beach loungersBeach towelsConcierge serviceFitness center accessFitness/yoga classesIn-room bottled waterIn-room safePhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 10 to 40 per personValet parking fee: USD 35 per day (in/out privileges)Pet deposit: USD 100 per stayPet fee: USD 100 per pet, per stay (maximum USD 200 per stay)Service animals are exempt from feesA late check-out fee will be chargedRefrigerator fee: USD 10 per nightRollaway bed fee: USD 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.