Resort Details
- VARIOUS BARSHalf Time Sports BarContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events.
RendezvousThe Rendezvous Bar sits at the middle of the cenote in the Lobby, designed to merge with nature with a combination of carved wood and the colors of sand and rock.
Sky BarRoof top & swim up bar serving your favorite tropical cocktails.
EdgewaterCentral bar serving your favorite tropical cocktails.
BEACH CLUB BARBarracudaBarefoot beach bar with magnificent ocean view with an exclusive beach club nearby.*Additional Cost Apply
• Willy’s Bar | Capacity: Cocktail 40
• Barracuda Bar | Capacity: Cocktail 80
- VARIOUS RESTAURANTSOlioOlio brings a taste of authentic Mediterranean cuisine in both menu and design. Dine under the unique fishing net décor and jungle inspired wood décor
JasmineAn exotic Asian adventure with an eclectic fusion of delectable Peruvian cuisine. Experience natural stone and wood decor flowing inside to out on a spectacular terrace. Breakfast 7:00 a.m. – 11:00 a.m. *Exclusive for Preferred Club rooms..
Bluewater GrillOpen air dining in spectacular cenote-inspired, jungle surroundings with wood, rock and sand decor, Fresh seafood presented in a quiet and romantic setting.
• Succulent cuts of premium beef served in an elegant and intimate ambiance.• Dress Code: Casual Elegance
Market CafeThe Market Café offers a casual atmosphere combined with contemporary relaxing decor offering succulent cuisine artfully displayed on rock and wood shelves framing the intimate dining area.
Barefoot GrillEnjoy light lunch specialties in a casual and relaxed setting.
VerandaEnjoy light lunch specialties in a casual and relaxed setting.
The GrottoEnjoy light lunch specialties in a casual and relaxed setting.Exclusive for Preferred Club.
Coco Cafe
BEACH CLUB RESTAURANTS
Seaside GrillGourmet salad buffet and à la carte international cuisine for lunch.
Willy’s PlaceEnjoy grilled favourites by the water.
RosewaterExclusive to guests staying at Casa Zamna.*Additional Cost Apply
• Seaside Restaurant | Capacity: Dinner 60 with existing furniture (possible to extend to 80)• Willy’s Terrace | Capacity: Ceremony 60, Dinner 40• Central Beach | Capacity: Ceremony 80, Cocktail 80, Dinner 60• Secrets Villa Terrace | Capacity: Ceremony 10, Cocktail 10, Dinner 10
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Elevators
- Front desk
- Internet services
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Travel agency†
- Please contact the hotel for additional information.
† Fees may apply
- Golf †
- Scuba diving †
- Theatre †Seating capacity to 500 guests.
- Volleyball
- Beach †
- Water activities• Water aerobics• Water polo
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1674 reviews
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Dec 03, 2025Great experience
I recently stayed at Secrets Tulum Resort & Beach Club with a group of 11, and our experience was exceptional. The property was stunning, the rooms were spotless, and the food was good. What truly made our stay unforgettable was the outstanding service—especially from our group concierge, Martin M. Martin went above and beyond for us every single day. He was attentive, accommodating, and made sure our entire group felt taken care of. His dedication genuinely elevated our trip.
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Dec 03, 2025A good time had in Tulum
Had a wonderful time, the weather was absolutely the best! The room was lovely and very spacious, with a spacious dressing room and shower area. The cleaning of the room and the room service were so attentive and first class. We were a part of the preferred club. The pool area was wonderful with very attentive staff. It was also much quieter than the main pool. We were not to impressed with the food, but the breakfast and lunch buffet never disappointed. The greatest asset were the staff, everyone was amazing. Well done to every single person involved.
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Dec 02, 2025Definitely not 5-star
We stayed 4 days at Secrets Tulum. It was not a great experience. The concierge tried to kick us out of the hotel on our second day. I'm trying to be fair in this review. See details below: Cons: Hotel is 20 minutes by car from beach club. Beach club is just OK — limited services, no real pools, rip-off vendors on beach. Hotel food is mediocre, with some exceptions. Jasmine is best restaurant. Concierge staff is poorly trained. We had to wait 2 hours after check-in to get room, which had an unpleasant smell. Shower did not have hot water. We were told we could have better room next day, but had to wait outside our room until 2 pm to move in. At 2 p.m. concierge insisted we sign statement we were given upgrade at no additional cost. When I refused — manager said he was “protecting hotel” against complaints — we were returned to old, uncleaned room. Then 3 employees showed up at door stating that we were no longer welcome and that we needed to find another hotel. I spoke to concierge, apologized for being upset and angry at poor treatment, and he apparently let us stay, Service was better afterward and they cleaned room and fixed hot water. Bus transport company on premises cancelled our return trip to Cancun airport because reservation was cancelled without notice because we were are beach club and could not access internet. He said sorry, can’t help. Fortunately reception desk assistant knew more about customer relations and arranged a taxi for same price. Downtown Tulum is shabby with poor infrastructure and is wildly overpriced. Hotel rooms were decent, though TV did not allow streaming or subtitles and audio quality was poor. Fitness room is small and needs update. Way too much “upselling” and unnecessary “promotions.” We were given “$200” of coupon promotions for spa center, but it turned out they were worth only $45 for way overpriced promotion for massage and spa treatment. We were then promised free ride and extravagant brunch at related beach venue. But then before boarding transport, I asked if it was a time share presentation.No, but we would have to sit through 90 minutes of a promotional presentation. Hotel is definitely NOT 5-stars. Hard to believe it is a Hyatt hotel. Maybe 3 stars, but overpriced. Pros: Most of staff, and especially waiters, were extremely cordial and helpful. Night-time entertainment was excellent, with Mayan folklore show and professsional dance routines and classic rock performances. The actual beach was very pleasant. If we ever return, we will reserve one of those beach villas at a much-reduced price.
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Dec 02, 2025
Just book! Go decompress
Really enjoyable stay, hotel has lots of food options which were delicious and the hotel and grounds are absolutely gorgeous. The night entertainment of the hotel is great, really something to enjoy
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Dec 02, 2025
The Secrets Beach Club is so nice
The rooms were clean, but just not very well lit. There were plenty of activities for all the guest. All of staff were friendly and accommodating.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.