Resort Details
- Various BarsSugar ReefPool bar offering signature cocktails
MantarrayRelax with a refreshing cocktail at this swim-up pool bar
Moxché Lobby BarLobby bar featuring chic furniture for lounging with a refreshing cocktail
Moxche TheatreSip your favorite cocktail while enjoying our nighttime entertainmentTheatre Bar
Dark HorseContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events. Golf Simulator and Foosball tables available.
The Cove BarBar serving your favorite tropical cocktailsInterior Beach Lagoon Pool Bar
Observatory Preferred Rooftop BarFor Preferred Club guests only.
GypsySecret speakeasy nightclub hidden on property requiring a daily password for entry. - Various RestaurantsBarefoot GrillLight lunch specialties in a casual and relaxed outdoor setting
BisouA menu serving a variety of gourmet à la carte French specialtiesAir-conditioned with outdoor seating availableApproximate seating capacity: 60
Coco CaféBegin the morning with a cup of local brew at a sunny indoor/outdoor café along with tropical juicesServes premium coffee and snacks in a casual, relaxed atmosphereLate night bites include sandwiches, fruits, yogurt and pastries
Dos AlmasMexican cuisineAir-conditioned with outdoor seating availableApproximate seating capacity: 109Taco tasting bar with Tequila/Mezcal tasting*
SukiSpecializing in a fusion of modern Japanese à la carte specialtiesAir-conditioned with outdoor seating availableTeppanyaki tables availableApproximate seating capacity: 102Tanoshii -Omakase 12-seat sushi table
Market CafeA buffet-style restaurant serving a variety of local and international cuisineCasual atmosphere, evocative of a farmer’s market with colorful, gourmet cuisine displayed beautifully on sunbleached wood shelves, which frames the intimate dining areaClosed air-conditioned restaurant with outdoor seating availableApproximate seating capacity: 278
SeasoulFresh seafood delights presented in a quiet and romantic seaside settingApproximate seating capacity: 178Casual Elegance required for dinner
AlloraDelectable Italian cuisine, served à la carteWine cellar for private dining is available.Approximate seating capacity: 118Wine cellar with dedicated menu and wine tasting
EmberOpen fire grill and smoke house, served à la carteApproximate seating capacity: 104
BambooDelectable Southeast Asian cuisine with alternative plant-based menu, served à la carteApproximate seating capacity: 68Casual Elegance required for dinner
Observatory Preferred RooftopmApproximate seating capacity: 40
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- Whirlpool†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †The on-premise state of the art fitness center provides a full range of cardio-conditioning activities and exercise equipment including treadmills, free weights, exercise bicycles, stair climbers and step machines. Elliptical and fitness accessories such as yoga mats and exercise balls.
- General †INDOOR/OUTDOOR ACTIVITIES:-Two lit tennis courts/tennis clinics-Ping-Pong-Multi-purpose court (soccer, volleyball, etc.)-Beach volleyball-Euro-bungee-Yoga-Cocktail classes-Dance lessons-Football-Golf simulator at sports bar
- Pool †8 Outdoor pools Including a Lagoon Pool with natural Sand, a Rooftop Infinity pool and 3 Cenotes Pools.
- Spa †Secrets Spa by Pevonia® at Secrets Moxché Playa del Carmen offers a sublime atmosphere of pure indulgence that combines hydrotherapy and relaxing treatments creating a refreshing, invigorating and peaceful experience. Pamper yourself in our stunning spa surrounded by a hydrotherapy circuit, sauna and steam room. A sauna, steam room, private shower and a relaxing indoor lounge area with heated lounge chairs are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full-service beauty salon are available for you. The spa also offers an array of rejuvenating facials, spa packages and pampering for your hands, feet and nails, World class Spa.
- Tennis court †
- Theatre †Theater with shows and dinner-shows with a 4K Screen of 14M x 8 M. (151 x 86 Feet).
- Water activities †WATER SPORTS-Kayaks-Sailing-Windsurfing-Water aerobics-Pool volleyball-Snorkeling-Water polo-Catamaran-Scuba diving-Deep sea fishing- Pool Volleyball
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4156 reviews
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Jan 05, 2026Awesome Experience!
This hotel is absolutely beautiful with plenty of amenities and the Preferred Club made it even more spectacular. Also, the staff were so friendly and the service is second to none!
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Jan 04, 2026Sadly won't go back. Wanted 2 luv it
Hi my wife and I are 59 and 63 and have been traveling to all inclusive resorts for 25 years, We are not picky and very easy to please. But we know what we like. This had so much potential. But a couple really, really bad things that caused us to give it a lousy rating. (Sry for caps..mistake)TOP OF THE LIST YOU ARE NOT ALLOWED TO DROP OFF YOUR TOWEL ON A BEACH CHAIR AND BE GONE LONGER THAN 45 MINUTES, WHICH IS COMPLETELY RIDICULOUS. I UNDERSTAND THE CONCEPT OF IT, the poor concierge will take your stuff, pack it up and send it to security for you to find and pick up on your own. BUT THE ENFORCEMENT OF IT IS ABSURD. we dropped hours off on one lounger at eight in the morning came back at nine thirty. We were reprimanded in front of a lot of people and told that if this happens again, our stuff was going to security, I explained we can't always do everything in forty five minutes with breakfast, beach walks, rips to our room excursions.Et cetera and they said, sorty no exceptions. We watched them take other people's stuff after 45 minutes to an hour and give other people the chairs. Vacation should be mindless. You should not have to think about how long you've been away from your seat and whether or not you have to rush back, especially if you are having a good time at another pool. This was completely unacceptable to us. And I'm told that is standard practice for all secrets resorts. When I said we were going to lunch and may be on longer than 45 minutes, they looked at us and said, sorry. Housekeeping is spotty at best. Only did turn down service half of the time that we were there, sometimes they would come at 8 o'clock in the morning to clean our room. Sometimes 4 o'clock in the afternoon. The elevators take absolutely forever. One set of elevators for service. The other for regular guests and they take a long, long time to get to where you need to be. You are nickeled and dimed for everything. New Year's Eve on the beach $500 a person New Year's Eve in the theater $,300 a person, a party on the beach. You can't go unless you buy a $50 bottle of wine. Do you want a bottle of champagne for your room? You only receive one complimentary bottle for the duration of your stay. The wine store charges $200 for bubbly Room service is 35. No coupons accepted for room service. The Also sprinkle in dinner menu options for additional prices of a couple $100 extra on top of the all inclusive that we are already paying. I get it. We went over New Year. The pool water was very cool and there were a lot of people out and very few people in the water. The resort is very big and very beautiful a little too big for our liking, but there are so many little pools and whirlpools that you could find and enjoy yourself. But again, the 45 minute rule is enforced. No matter where you go. The food was some of the best we've eaten. No complaints at all. Although on New Year's Day at 630, there was a 2 hour wait for the French restaurant and a 2 hourcwait for the steak restaurant which to me is unacceptable. Habachi, reservations are made 4 or 5 days in advance. The lobby bar does not open until 5 o'clock, which is unheard of. There is no activitiy at the lobby bar during the day. No entertainment, nobody gathers there. It's just a dark and lonely place. When we arrived, there was no welcome drink. Which is a first. The rooms were clean other than housekeeping and the resort was spotless. Do not get a massage in the overpriced spa, go instead on the beach. There you can do a couple's massage for 2 for 1 hour for $50, and it's awesome. The coupons they give you have no value. It is a 45 minute ride from the airport which is not bad and that did not bother us at all. We so wanted to like it here, but they made this vacation an awful lot of work. It shouldn't be, and it should be mindless. And because of that sorry, we will not go back to secrets again. Nice idea. With the concept of 45 minutes terrible idea as to how it's enforced. And nobody can do anything in 45 minutes and get back to their beach chair when they're on vacation.
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Jan 04, 2026
What a beautiful week !
What a beautiful week with my family at Secrets Moxché Playa del Carmen ! Monica and Regina were the best of the best for planing and stimulating activities and the atmosphere in the resort. Thank you
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Jan 04, 2026
Excellent stay
The pool staff and entertainment staff were beyond excellent! Saul and Jaime did a great job with our seats and extra time! Miguel, Daniella, Gabriela, Ari, Christian, Jessica, and Melissa (bar server) were simply amazing!! They were so joyful, spent extra time with us which we really appreciated. They were also very professional! They gave my daughter a very special birthday as well as my other daughter and her friends!! They were amazing!!
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Jan 04, 2026
Relax, great mix of calm with party options if desired.
Great atmosphere, quiet, right mix of party and relax, great amenities like the coffee shop snd sports bar, snd entertainment, some of the best I've seen in the 20+ 4+ star resorts I've stayed at. One downside, wait times for dinner can be long if you go out by 7:30 or later (1-2hr waits). The food was amazing, though.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.