Secrets Moxché Playa del Carmen Beach is located in the heart of the Riviera Maya just a 10 minute drive from Playa del Carmen´s famed Quinta Avenida (Fifth Avenue). The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sandy beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 485 lavish suites offer a contemporary experience with an earthy feel including luxurious amenities, stunning views, an in-room mini-bar and more!
Enticing flavors will satisfy the most demanding palates with meals or snacks available at nine dining options, included in Unlimited-Luxury® with no reservations required. Choose from eleven à la carte restaurants serving cuisines from around the world including Asian, Italian, Mexican, Steakhouse, Seafood, French, Pacific Rim, Beach grill or savor other worldly flavors at the buffet. For Preferred Club guests only, an Author’s Choice Signature restaurant at the new Secrets Impression Moxché, will be available with a discounted fee. Quick bites and snacks are available at the Beach Snack Bar and Coco Café.
The Preferred Club offers guests an elevated experience with additional services and amenities. Enjoy access to a private lounge with snacks and a bar. Preferred Club guests also have access to a Preferred Club services and so much more!.
Relax at our Secrets Spa with innovative as well as traditional treatments in a natural environment conducive towards self-healing and recovery from daily stress. Focus will be placed on wellness through nutrition advice, locallysourced natural ingredients and a wide variety of treatments at our 15 cabins.
Enjoy the turquoise warm waters of the Caribbean with kayaks, paddleboards and snorkeling—just a few of the many options available.
Property Information
{{title}}
Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2768 reviews
-
Dec 19, 2024Amazing family vacation
Most amazing resort I’ve ever been to! Everything was really nice especially the workers every worker I had an interacting with was super nice and friendly! Sergio, Alberto, Jose, axel, Christian, and Geoffrey were absolutely amazing!!
-
Dec 19, 2024
Entertainment Staff FTW
This resort is awesome! This was our 2nd stay here (stayed last year at the same time as well). There’s something for everyone here, and that combined with very solid food is hard to beat. Special shoutout to José, Sergio, and the rest of the entertainment staff for making our stay memorable. My wife is more of a lay by the pool lady but I always enjoy the activities the entertainment staff puts together. They do an amazing job making things fun for everyone, whether it’s pool volleyball, pool basketball, or beach volleyball, they always bring it! Adios amigos and thanks for making both of our stays so incredible!
-
Dec 19, 2024UVC Member Review - Moxche - Very Disappointed
We have stayed at 7 other Secrets resorts and 1 Zoetry resort over the last 10 years. Moxche was by far the most disappointing. We have been UVC members for all the stays, and this resort barely acknowledged this. Service was terrible, food below average, prices very high, and very unorganized. Overall beach experience was below average. Our initial room was probably the smallest room at the resort. We only got upgraded (which is standard in our UVC contract) after we threatened to leave the resort and possibly discontinue our UVC membership. We know we were lied to by the Preferred Staff initially when we demanded a room change. I don't believe the staff has been well trained. For instance, it was common for the cleaning staff to enter your room even if the Do Not Disturb light was on. The sidewalk going through the resort was also in very tough shape. Many potholes and broken out areas. You really had to watch your feet when walking to avoid trip and falls. The only restaurant that lived up to expectations was the Italian one, Allora. The French restaurant was reasonable, but often out of dishes even with a very limited menu. The Mexican and Ember steak house quality was very poor. Drinks were also very poor. Quality was bad. Very watered down. The only way I ever got a good drink was to literally tell them how to make it and watch them do it. Concierge service was essentially non-existent. In summary, we will never visit resort again. It is far below the standards advertised and not worthy of being called a Secrets resort.
-
Dec 19, 2024Beautiful Resort with Some Odd Service Standards
Let's start with the positive! The resort itself is stunning. The grounds, the pools, the restaurants are all very well designed and maintained. The rooms are very unique, luxurious and always exceptionally clean. Bathroom has great mirrors for selfies haha! In terms of the negative, there isn't much, but there were a few instances where I felt that they were trying too hard to be "fancy" but let's be honest, at the end of the day it's an all-inclusive resort in Mexico - not the Ritz Carlton. If they stopped focusing so much on being fancy, they might be able to to provide better service. For example, when you go to the buffet in the morning, they do this weird dance where they take your name and room number then ask you to sit in the waiting area for someone to take you to your table. It seems like an unnecessary step, to create some illusion of exclusivity by calling you by your name, but it simply seems to irritate all the guest by making them wait for a table when the restaurant is nowhere near full. At points, the "waiting room" had 20 people waiting for tables. It's a similar experience for lunch and the à-la-carte restaurants at night, but even worse at night. If you're not there right when they open, you risk being given the dreaded "buzzer" that will let you know when a table is available. In theory, a "no reservation" system sounds like a wonderful idea, but, it's very flawed. It creates a level of stress around dinner time, will I get in or not? I'm not the type that wants to eat dinner around 9pm, so, my best option was to go right at 6pm to ensure we got a table. We didn't know this the first night, so, we showed up to the Italian at 7:30pm. They gave us a buzzer but were very vague about how long it would take to get a table. When I asked, they said maybe an hour, maybe less. An hour later, I went back for an update as the buzzer hadn't gone off yet. She told me there was still 13 tables ahead of me! I handed the buzzer back and went to the Mexican, which I was able to get into right away, because, it is the least popular à-la-carte restaurant. As for the food? The Breakfast Buffet is above average, meanwhile the Seasoul Breakfast à-la-carte is not worth it, unless, you want a view of the beach. For lunch, the Seasoul menu is delicious and the market buffet also offers a lot of options if you don't mind walking back to the lobby. I didn't try the vegan restaurant. The dinner restaurants are pretty good, but, it really depends. The best is probably the Italian, followed by the Japanese, French, Grill-house and Italian. The buffet at Seasoul at night was also very good, but, if you have a cold night, it's not always the most pleasant place with the wind. I also feel like they need to add more chairs, especially on the beach! I've never been to a resort where I had people begging to know if I was coming back to my chair when I left for lunch, because there was literally no where left to sit. I saw couples fighting because there weren't any chairs left, lol. I get it, it's annoying to have to get to the pool/beach by 7:00am if you want a chair. It would be beneficial if they had an extra stack of chairs, like most resorts do, in the case that all chairs are full. All and all, we had a great time (weather could've been better, but not the resorts fault haha). I took a star off, because I really think this hotel is doing its staff a disservice by enforcing these odd standards around getting a table. It also seems to set a negative tone with guests, and who wants grumpy guests? According to people I spoke to, they said this was the most disorganized Secrets they've been to, which to me says, there's definitely room to improve.
-
Dec 19, 2024Terrible customer service and ridiculous to have to pay $730.00 for 1 extra night when you ruined 1 of our paid for days
The hotel put us in a room that we had to call three times to get the air conditioner repaired even though they told us it was repaired. The thermostat never changed in 24 hours. It was over 80° in the room for 24 hours three phone calls to get it fixed, correct then housekeeping did not come for three days. We wish to extend our reservation one day and the best the hotel would offer us with $730 for one extra day, this is unacceptable when I pay nearly $4000 to stay at this resort. I’m very aggravated and cannot seem to get anywhere talking to anyone here at the hotel. They’re in it for the money not for taking care of the customer.. we lost one day of our vacation because we couldn’t sleep in the room. It was cooler outside than it was in the room for 24 hours. I don’t know what they have going on here but they need to train their people to fix things right the first time I should not have to call three times to have it repaired and they’re not apologetic and they’ve done nothing to make it right and I wanna know why I have to pay $730 for one extra night since you ruined one of our nights. The hotel should be offering one extra night at a heavily discounted rate or comping the one night since you ruined one night of our vacation that we already paid for.