Resort Details
- Various BarsSugar ReefPool bar offering signature cocktails
MantarrayRelax with a refreshing cocktail at this swim-up pool bar
Moxché Lobby BarLobby bar featuring chic furniture for lounging with a refreshing cocktail
Moxche TheatreSip your favorite cocktail while enjoying our nighttime entertainmentTheatre Bar
Dark HorseContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events. Golf Simulator and Foosball tables available.
The Cove BarBar serving your favorite tropical cocktailsInterior Beach Lagoon Pool Bar
Observatory Preferred Rooftop BarFor Preferred Club guests only.
GypsySecret speakeasy nightclub hidden on property requiring a daily password for entry. - Various RestaurantsBarefoot GrillLight lunch specialties in a casual and relaxed outdoor setting
BisouA menu serving a variety of gourmet à la carte French specialtiesAir-conditioned with outdoor seating availableApproximate seating capacity: 60
Coco CaféBegin the morning with a cup of local brew at a sunny indoor/outdoor café along with tropical juicesServes premium coffee and snacks in a casual, relaxed atmosphereLate night bites include sandwiches, fruits, yogurt and pastries
Dos AlmasMexican cuisineAir-conditioned with outdoor seating availableApproximate seating capacity: 109Taco tasting bar with Tequila/Mezcal tasting*
SukiSpecializing in a fusion of modern Japanese à la carte specialtiesAir-conditioned with outdoor seating availableTeppanyaki tables availableApproximate seating capacity: 102Tanoshii -Omakase 12-seat sushi table
Market CafeA buffet-style restaurant serving a variety of local and international cuisineCasual atmosphere, evocative of a farmer’s market with colorful, gourmet cuisine displayed beautifully on sunbleached wood shelves, which frames the intimate dining areaClosed air-conditioned restaurant with outdoor seating availableApproximate seating capacity: 278
SeasoulFresh seafood delights presented in a quiet and romantic seaside settingApproximate seating capacity: 178Casual Elegance required for dinner
AlloraDelectable Italian cuisine, served à la carteWine cellar for private dining is available.Approximate seating capacity: 118Wine cellar with dedicated menu and wine tasting
EmberOpen fire grill and smoke house, served à la carteApproximate seating capacity: 104
BambooDelectable Southeast Asian cuisine with alternative plant-based menu, served à la carteApproximate seating capacity: 68Casual Elegance required for dinner
Observatory Preferred RooftopmApproximate seating capacity: 40
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- Whirlpool†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †The on-premise state of the art fitness center provides a full range of cardio-conditioning activities and exercise equipment including treadmills, free weights, exercise bicycles, stair climbers and step machines. Elliptical and fitness accessories such as yoga mats and exercise balls.
- General †INDOOR/OUTDOOR ACTIVITIES:-Two lit tennis courts/tennis clinics-Ping-Pong-Multi-purpose court (soccer, volleyball, etc.)-Beach volleyball-Euro-bungee-Yoga-Cocktail classes-Dance lessons-Football-Golf simulator at sports bar
- Pool †8 Outdoor pools Including a Lagoon Pool with natural Sand, a Rooftop Infinity pool and 3 Cenotes Pools.
- Spa †Secrets Spa by Pevonia® at Secrets Moxché Playa del Carmen offers a sublime atmosphere of pure indulgence that combines hydrotherapy and relaxing treatments creating a refreshing, invigorating and peaceful experience. Pamper yourself in our stunning spa surrounded by a hydrotherapy circuit, sauna and steam room. A sauna, steam room, private shower and a relaxing indoor lounge area with heated lounge chairs are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full-service beauty salon are available for you. The spa also offers an array of rejuvenating facials, spa packages and pampering for your hands, feet and nails, World class Spa.
- Tennis court †
- Theatre †Theater with shows and dinner-shows with a 4K Screen of 14M x 8 M. (151 x 86 Feet).
- Water activities †WATER SPORTS-Kayaks-Sailing-Windsurfing-Water aerobics-Pool volleyball-Snorkeling-Water polo-Catamaran-Scuba diving-Deep sea fishing- Pool Volleyball
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4120 reviews
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Dec 21, 2025Moxche hotel
I love everything this hotel provides. The food , entertainment & drinks. Moxché hotel gives a warm feeling and makes you feel welcome. I want to give a big shoutout to all the entertainers around the pool and the ones at night time for doing such a great job keeping me and my girlfriend entertained. Big shoutout to: Sebastian Axel Monica Arri Gabby Jessica Jose Regina PS - the food is amazing and so is the golf simulator
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Dec 21, 2025
Best holiday in Mexico!
We stayed here in December for 11 nights and had the best time. The entertainment staff stood out for us and were all super fun & helpful! Our favourites were Axel, Ari, Monica, Gabby, Jessica & Regina! There are plenty of activities here, and lots of food options for lunch & dinner. The pool concierge do everything they can to get you beds, and it’s super easy to get beds you want each day as they don’t let you reserve. We will definitely return here in future x
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Dec 20, 2025Peak Season Failures
I first came to this resort with my husband in June/July 2024 when hurricane Beryl hit. The experience was still incredible even given the circumstances. The food, service, Teodoro, etc. was incredible. We loved it so much we decided to come back on 12/13/25. The experience this time around has been nothing short of terrible. I’m not someone that typically complains (my husband is lol) but I’ve had a terrible experience especially in comparison to my last visit. I’ve concluded that this resort is not able to manage busy season / high capacity. I’ve summarized my experience below: 1. Accommodations - My husband confirmed a certain room upgrade with hotel staff months prior to our visit and had everything documented within email. When we arrived we were provided the wrong room. This typically wouldn’t be a big deal however the room had several maintenance issues. There was an audible dripping sound coming from the bathroom vent that persisted and a horrible sewer like odor was emitting from the bathroom. Granted maintenance did fix this issue the same day however we had to kill time since we could not access our room during this time. Ultimately, our room was changed halfway through our stay which we were happy with. 2. FOOD POISONING - This was by far my biggest issue. I had food poisoning my 3rd day here. The weather has not been ideal and we only had two fully sunny days and ofc this occurred on one of the two. One thing that I did not appreciate is that our butler informed us he would provide me with Gatorade however he stated they were out of stock. He then informed me he would provide me with Suero, which is the equivalent to pedialyte, but I was instead provided with a DIY kit that included club soda, sliced limes, & a salt shaker. This resulted in my husband going downstairs to purchase Gatorade and Suero from their fully stocked pharmacy/shop. I feel like comping a Gatorade/Suero for a guest that’s puking their brains out as a result of eating resort food is hospitality 101. 3. As a result of high capacity, if you were not at dinner by 6pm when they opened you would be subject to a 2+ hour wait & they run out of items :-) 4. Overall butler service was lacking all together. I understand that this is busy season and people suck but actively avoiding guests after they had a rough start to their trip is comical. Not responding to messages for 5+ hours is a bit silly. 5. Room service altogether. Food took forever, orders were wrong, items were missing, etc. (Vegan pasta had chicken mixed in) 6. Menus supposedly highlight when items contain pork but the menu is inaccurate at several restaurants. Thankfully I’m a Spanish speaker and clocked several items that contained pork but were not clearly labeled 7. TEODORO - Last visit Teodoro was my FAVORITE experience. It sucked this time around. For starters, they no longer include the wine pairing and you have to pay an extra $100/pp for it. Secondly, they switched chefs and it shows. The first experience the chef introduced himself and provided us with a really cool appetizer presentation etc. This time around they just seat you & plop the plates down and carry on. The food was also not nearly as good as it was last time. I do not recommend anybody attend the dinner as it truly was not worth it. The only positive was the staff. The pool staff, restaurant staff, bartenders, etc. were all incredibly sweet and kind. Timeshare people suck & are rude though. Which is typical for most places.
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Dec 20, 2025
Family holiday
Axel, Sergio, Ari, Monica - iconic. they have made this the best trip we could have ever had. From how’s, to dancing, random games and golfing on rainy days, they MADE this the best trip we could ask for. We love them.
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Dec 20, 2025
amazing.
WE LOVE AXEL AND SERGIO ARANZA MONICA THEY ARE THE BEST AND SO SWEET AND SO KIND. WOW O WOW. Theater was amazing. The shows were so much fun and so entertaining. Everyone here is so sweet and wants to give us the best experience.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.