Resort Details
- BARSCoco CaféA variety of coffees, teas, sweets, smoothies, slushes and savoury baguettes are available.
La HabanaA wide range of cocktails in our outdoor bar.
Sugar ReefEnjoy the best ocean views in our seaside cocktail bar with direct beach access.
The LoungeExclusive pool bar for Preferred Club Members.
Piano Bar : Lounge Bar with live music Lounge Bar with live music and Delicious cocktails in a unique ambience.
Half TimeThe perfect environment to watch all of your favourite matches. - RESTAURANTSWorld CaféInternational buffet served on a beautiful terrace with endless quality options and skilful show cooking. Selection of healthy and vegetarian dishes available.
Barefoot GrillA pool bistro specialising in light lunches. Selection of healthy and vegetarian dishes available.
Oceana Seafood restaurantInternational buffet served on a beautiful terrace with endless quality options and skilful show cooking. Selection of healthy and vegetarian dishes available.
PortofinoA la carte restaurant specialising in the finest Italian cuisine. Selection of healthy and vegetarian dishes available.
BluewaterTaste the best grilled meats at the Bluewater Grill restaurant by the pool. Selection of healthy and vegetarian dishes available.
Casual GohanExperience genuine Asian cuisine in the spectacular ‘Gohan’ sushi bar, offering a wide variety of sushi.
- 24-hour front desk†
- 24-hour security†
- Baggage hold†
- Banquet facilities†
- Conference facilities†
- Currency exchange†
- Exercise gym†
- Housekeeping - daily†
- Late check-out available†
- Laundry/Valet service†
- 24-hour front desk†
- 24-hour security†
- Baggage hold†
- Banquet facilities†
- Conference facilities†
- Currency exchange†
- Exercise gym†
- Housekeeping - daily†
- Late check-out available†
- Laundry/Valet service†
- Parking, Offsite†
- Pool†
- Restaurant†
- Spa†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Cardiovascular exercise †
- Diving †
- Gym †
- Tennis court †
- Volleyball †
- Boating †
- Golf location (onsite/nearby) †
- Sports events †
- Water activities †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9690 reviews
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Dec 03, 2025Lovely hotel
This is a nice modern hotel. We went preferred all inclusive. Smooth check in but we arrived after 3 so room was ready. Room lovely big bed and nice bathroom. Food was good , much better than we were expecting. The steak restaurant was very disappointing and we personally did not like the DIY bbq on top of table. All other restaurants were good. Service is excellent. Drinks good all branded, cocktails were not the best. Easy walk to Marina that was small but lovely. Cons Sports bar that didn’t open?? Not enough hangers in room (usual issue in hotels). I asked for more and got them. Cleaning of room generally good but toiletries were not always replenished. Sun loungers were old and tatty and not comfy. CATS all over hotel and in restaurants. Would I return YES and I would recommend
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Dec 03, 20255 star secret
Fantastic hotel with amazing staff. Nothing was to much trouble. The hotel had great facilities and restaurants. Rooms were clean and serviced every day.
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Dec 02, 2025Nice but disappointing for a 5 star hotel
Close to Puerto Calero. Easily walking distance along shore path. Disappointing that some areas were only accessible for an additional fee of €60 each per day. This was a surprise on arrival. Staff are very good and helpful. Food was generally very good. Pool areas are good, but at busier times I worry that it could be crowded unless you pay the additional fees to access ‘special areas’ Tap water is not drinkable, yet all drinking water in the room and at meals was chargeable. Room was very comfortable and clean. Housekeeping service was excellent Broadband works quite well, but could seem to be a little slow. Overall it was very nice, albeit somewhat disappointing for a 5 star hotel.
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Dec 02, 2025
Lovely hotel, well worth the stay
This is a fantastic hotel, while on the larger size of what we’d normal stay at, it never felt like a large hotel. The food was fantastic at every restaurant, never feeling like mass catering with a huge range of choice at each meal time. We stayed in the preferred ocean view room. Perfect size and view. The preferred club was a good option to choose, giving two breakfast restaurant choices and the dedicated bar and pool. This gave our stay a calm and quiet feel while being close to everything we need. Finally the hotel does have several wandering cats, always keen for some fuss! We would recommend and would likely return in the future!
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Nov 30, 20253 star at best!!
Definitely not 5 stars, food standard at breakfast very poor. Late room cleaning . Took 4.5 hours to have room ready, Spa treatment was good.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed