Secrets Lanzarote Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9906 reviews

• 

  Zero complaints!

  A beautifully styled and organised hotel set in the quiet area of Puerto Calero away from the hustle and bustle. The staff are excellent; attentive and speedy. There is a very good choice of food every day and we enjoyed the variety of restaurants. The bed was very comfortable and we appreciated the view of the sea and volcanoes. We recommend the spa, the activities and the evening entertainment very highly. There are no complaints about our enjoyable week which was in celebration of my birthday.

  Mar 15, 2026
• 

  Wonderful

  Amazing experience, swim up suite was incredible , food wonderful and staff very attentive and friendly.

  Mar 14, 2026
• 

  Disappointing

  On first impressions the hotel appeared very nice in a lovely setting with friendly staff.  Our room was very comfortable and spacious but had no kettle although one was provided on request but no teabags which we had to take from the restaurant.  We were on the 5th floor with a view of the carpark with no sun. The noise from the wind whistling around the corner was really so loud it kept us awake at night until we discovered that opening the balcony door a fraction cured it. There was a disgusting smell of drains from the sewage plant which blew all around our block and when outside in places we had to cover our noses. The stairway doors to the side of our room were broken for the whole stay and were bulging and jammed ajar. Tiles to the corridors and stairway chipped and broken in places. The lift to the 5th floor broke down and we had to use the stairs for 3 days which was difficult as I had an ankle injury which I acquired walking across the rickety pebble path to the rear exit of the hotel.  Very surprised that the hotel did not have a shop  and the nearest one was at the marina which was approx one km walk away. The hotel grounds were clean and well kept. The hotel has a very strange bar policy where you have to wait for a manager to come to you and ask what drinks you wanted. The order is sent to the bar, collected by a waiter and delivered to you. We gave up visiting the bar after 2 days as it was very frustrating waiting up to 15 minutes to get a drink. We booked breakfast only, and again found it very frustrating having to queue to get in a restaurant despite many empty tables. After having your room card scanned you had to be taken to a table by a staff member which resulted in long unnecessary queues.  Food was good with a reasonable selection. However the bread station was very disappointing with only pre-sliced bread which was so thinly sliced it did not toast well. The Spa and massage facilities were very good and staff there also. A few nice restaurants and bars at the marina where we ate and drank for the last 5 days. Overall for us this may once have been a 5 star but not now and needs a lot of improvement to regain its 5 star status. We would not visit again as we have been in much better 5 star hotels in Lanzarote with better premises and surroundings.

  Mar 14, 2026
• 

  A deconstructed 5 star hotel

  We booked a double sea view room late February. On arrival we were offered access to the spa facilities for 75 euros each extra . This is the first 5 star hotel I have visited that charges for access to the sauna , steam room etc ! There are a number of outside pools however the only heated pool is for their privileged clients (£800 more) only. Being late February the standard pools were very chilly 🥶 The hotel also class themselves as non smoking (not advertised by the agent) hence no ashtrays on the balconies /terraces nor in any outside eating area. However quite ironically they have a cigarette machine by the bar area. I was lucky to have my credit cards stolen from my room ( yes I accidentally left them out for a while ) so make sure you use the safe ! At first the hotel appear concerned however do not follow up a were not willing to help me to report the crime to the police. On the plus side the parking is good, the rooms are large and the staff generally good.

  Mar 13, 2026
• 

  Great hotel

  Lovely hotel, although rooms are slightly tired looking, but clean and big. Great comfy beds, lovely soft thick towels. Staff are great, very friendly and helpful. Pools are lovely, food is great. There really isn't anything to fault. Great hotel and facilities, great staff. I'd definitely recommend it.

  Mar 12, 2026