This extraordinary all-inclusive resort combines the beauty of the Mexican Caribbean with exquisite food, drinks and fun activities for adults and children of all ages. Spend exciting days with your kids at Treasure Island Water Park, explore our shimmering beach or swim in the pristine waters of the Mexican Caribbean. Relax with a rejuvenating treatment in our spa or indulge in a poolside massage. After experiencing Cancun’s breathtaking sunset, our exciting night spots are open for your enjoyment: 10 restaurants, 10 bars and a theater featuring live shows. For a memorable all-inclusive vacation, escape to Seadust Cancun Family Resort and bring back the true meaning of being together.

Location

Cancun; Hotel Zone, On Beach
Cancun Interational Airport : 9 miles

Property Information

Year Built: 2008
Last Renovation: 2017
Accessible rooms: 4
Floors: 12
Total rooms and suites: 505

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5713 reviews
  • 5.0 star tripadvisor rating
    Stupendous Bartenders!

    Cesar & Alejandra were awesome! best bartenders at the resort. Very nice and fun. The resort was overall very nice. I do wish there were more things to do in the late hours though. Big Ben was a great restaurant!

    Jun 02, 2023
  • 1.0 star tripadvisor rating
    MOST HORRIBLE EXPERIENCE

    Employees are rude, and no apologizes whatsoever. Overall experience is zero stars. If you don't sign up with their legal scam, they treat you like CRAP!!! Elevators are so hot, it was cooler outside even with the sun out. On Sunday, they didnt have ice until about 3pm, all guests complained and employees wouldn't apologize or excuse the hotel. Worst experience ever. They had about 6 employees trying to close on us to sign up with their legal scam, our answer was always no. At the end of the presentation, one of the employees made a smart remarks which I had one back as well, but that is not the way to do business. Their concern of my 16 year old being in the hotel without an adult was ONLY when the presentation was to be given, we had to reschedule since my 16 year old was asleep in the room the day of the presentation. They wanted my son their present as that is a tactic they use to forcefully make you sign.

    May 31, 2023
  • 5.0 star tripadvisor rating
    Cesar Rocks!

    We loved it here! Everyone was so nice,especially Cesar at the front bar. (Kilimanjaro Bar) He was fantastic!!!! Everything else was also amazing including the food and all. We've definitely recommend it here.

    May 31, 2023
  • 4.0 star tripadvisor rating
    Seadust

    Nice hotel, everyone is nice attentive !! Didn’t like that we couldn’t get alcoholic drinks untill 11am! No swim up bar in the main pool . Didn’t like that as soon as your done checking in they try to get you with offering freebies or discounted activities if you attend one of their presentations for memberships of the hotel in other words time shares .Rooms are a bit outdated for my liking but did the job. Overall it’s a nice hotel

    May 31, 2023
  • 2.0 star tripadvisor rating
    Too hot for summer stay

    This hotel does not have air conditioning there are waits for dinning all of the restaurants open at 7PM if you’re staying for 4 nights you can only try 4 restaurants. Would not stay here again. The rooms have air conditioning but it’s still sweating hot when you’re walking in the hotel or going to one of the restaurants. The food is decent but I’ve had better at other all inclusive hotels. The entertainment is fun for kids and adults. The sea bar is closed on Mondays and all the bars close early at 12AM. Everyone has their kids asleep on lobby couches while they are at the bar so it’s definitely not a fun time at night.

    May 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319